Nickolas Ferguson Email & Phone Number

Darlington, Sc, Us

Perform high quality, consistent implementations of asset performance management SaaS for various industries. Perform remote monitoring of production facilities to provide value to the customer. Lead weekly and monthly customer calls as account lead, to ensure customer satisfaction and review usage of the software. Provide experienced Tier 2 technical support while training and giving guidance to Tier 1 technical support members.• Routinely facilitate, implement and troubleshoot data transfer services.• Used software to identify various reliability and process issues resulting in +$1M in value to customers, driving customer retention and renewals.• Account Lead at facilities that included expansions to other sites.

Florence, South Carolina, United States

Troubleshoot and drive corrective actions for technical and quality issues that arose within the Fiber Formation and Chemical Process departments. Partnered with operators and production management on a day-to-day basis to determine the needs of the department. Provided on-call support during weekends and holidays. • Analyzed data to improve a quality issue by $700,000 per year by providing feedback on which machines run better on certain products.• Aided with the startup of another production line to increase department production by 50%.• Developed and supported trials as part of a team to improve runnability to completion that resulted in 1,000,000 additional pounds of first quality material per month.• Created SQL queries to create and join tables to generate reports on monthly production numbers to be reviewed with process owners to determine performance and next areas of focus.

Escanaba, Michigan, United States

Troubleshot and drove corrective actions for technical and quality issues that arose within paper mill. Partnered with operators and production management to ensure product safety and quality. Planned, supervised, and reported on new raw material and product development trials performed. Provided on-call support during weekends and holidays. • Ran trials and analyzed data to resolve raw material quality issue that had caused loss of 600+ tons of product.• Implemented raw material and process changes that led to $1.2M+ in annual savings.• Performed extensive product development trials to create 42 new products at the facility within seven months, due to closure of sister mill.

Peshtigo, Wisconsin, United States

Resolved quality and technical problems in addition to coordinating and overseeing trials completed for paper mill and waxing department. Performed on-call duties over the weekend. • Led team of managers, engineers, and quality technicians in product development projects, including new waxed paper products for confectionary and butter wrap.• Improved mill systems by administering data analysis to resolve quality and process issues.

Maine, United States

Serviced multiple mills, including Verso Bucksport, Verso Androscoggin, Verso Duluth, and Boise International Falls. Wrote reports and performed data analysis of retention, drainage, and formation (RDF) programs, offering recommendations for equipment maintenance and calibration based on findings. • Acted as primary customer liaison at Boise International Falls from Feb 2015 – Apr 2015.

Orono, Maine, United States

Supervised 70 college students living in residence hall. Provided an exciting and interesting First Year Experience while maintaining a safe environment.

Skowhegan, Maine, United States

Tested samples from the paper mill including opticals, strength, etc.