Nickolas S. Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

• Oversees the SDLC for the industry leader software for retail and high volume automated pharmaceutical distribution
• Planning projects and features through prioritization, stakeholder management, and tracking of external commitments
• Leads the team to prepare for Phase Gate and other Go/No-Go decisions by executive leadership, ensuring that decisions are advised by a balanced and clear representation of the relevant data
• Defines program resource needs and negotiates program resourcing plans, communicating tradeoffs as needed
• Leads cross-functional teams through problem resolution including root cause analysis and corrective action
• Analyzes data and sophisticated situations involving evaluation of tangible variables, providing options for paths forward

Los Angeles, California, United States

• Connected teams, timelines, and tasks, providing stability and coordination as the video game studio was uprooted for remote work
• Oversaw daily production of live service in-game assets, guiding the production timeline from concept to in-game integration for a popular AAA video game
• Organized and followed up with task allocation across multiple internal teams, unifying deadlines and practices
• Established new channels of communication between animation, lighting, and VFX to ensure teams were prepared and set up for success
• Led meetings with outsourcing vendors, identifying areas of improvement, planning workloads, and negotiating timelines for delivery for the companies source of revenue generation
• Evaluated project status, communicating with directors on progress and areas of concern, ultimately determining the course of action

Indianapolis

• Responsible for SDLC for multiple products including: interactive games, marketing vehicles, and an evolving virtual reality platform
• Brought an encrypted aerospace VR application to release within 1.5 years
• Coordinated, tracked, and managed the activities of project resources to ensure that project tasks are completed on time, within scope, and exceeded internal/external expectations
• Met daily with discipline leads to plan production for the entire organization
• Crafted Gantt Charts to plan project life cycles & organize daily software production tasks
• Support Release Management, producing software patch notes: relaying updates, patches, and bugs directly to end users

www.EmployUp.org

• Responsible for developing, executing, and updating a rolling 4-week training course designed to prepare business professionals for re-entry into the workforce. Trained students in office interactions, providing.
• Introduced a blended learning approach into the old coursework, providing a jolt of new program improvement through media and execution of interactive activities
• Integrated survey feedback directly into the course narrative, ensuring weekly implementations provided significant improvements, cutting down on teaching time while increasing the success rate of students
• Overhaul of PowerPoint slides, implementing branding while drafting impactful messaging
• Tracked attendance, performance and results, providing analysis and generating action plans

• Coordinated communication and logistics between Staff, Volunteers, and Interns
• Provided strategy for on-air and social media marketing
• Organized all marketing activities with actors and talent for local promotions
• Oversaw promotional events, expanding brand exposure to targeted market segments

Indianapolis, IN

• Served on the Board of Directors for the most profitable region in the country. Calibrating initiatives and timelines between executives, corporate staff, franchise owners, and restaurant staff. Created and managed a.
• Led a team to execute large scale events, showcasing presentations to thousands, including the highest ranking global C-level executives in the company.
• Gatekeeper for all internal and external communications, press releases, and monthly reportings, visible to over 17,000 employees.
• @McDonald’s twitter team writer, creating millions of impressions with content
• Planned, devised content for and executed large scale events
• Led strategy execution across multiple departments, ensuring daily actions supported quarterly goals

• Provided classroom training and facilitation, overseeing the training of managers and general managers across 400+ restaurants with an emphasis placed on franchisee initiative integration. Partnered with instructional.
• Scheduled, budgeted, and trained classes across 8 states, impacting over 4,000 students, resulting in over 10,000 college credits
• Hosted 3-day simulation challenges, teaching management classes that aligned with corporate strategy, encouraging critical thinking and building teamwork
• Team lead for pilot technology, introducing virtual classrooms. Developed corporate approved scripting and PowerPoint (1st region out of 32 to deploy)
• Audited the learning history of over 4,000 students utilizing Learning Management System (LMS) analysis to ensure franchise standards were met
• Tracked attendance, performance and results via LMS, developing action plans to empower and develop each student

Memphis, TN

• Planned and coordinated large scale events that served community leaders, corporate executives, and top business students
• Led a team, recruiting mentors from the local community to assist in guiding our students
• Responsible for all internal and external program communications and team alignment
• Oversaw website content and development
• Mentored by the head of Management, Dr. Bob Taylor

• Trained Customer Service Representatives on professional email correspondence, 401k Retirement plans, Pension Plans, and Annuities
• Contributor to the internal wiki, writing tips and documents on investments and procedures
• Assisted in call center efficiency projects, reducing work time and improving workflow
• Handled personal takeovers for escalated clients of major plans
• Provided mentorship to new hires, while monitoring and training a team of seasoned representatives for new product and system introductions
• Member of the help line, providing immediate answers to extremely sensitive and difficult questions for employees that are handling customers

Greater Memphis Area

Received first hand training on financial markets, principles, sales, customer relations, and long term planning from established financial advisors and planners.

Greater Memphis Area

Responsibilities included handling various administrative duties: updating and maintaining customer contracts, invoices and records, writing proposal letters for contractors and builders, answering phones, and working with showroom customer service.

Memphis, TN

• Assisted deaf, hard of hearing, and speech disabled clients through teletype communications.
• Led daily stand up and trained new employees on procedures, processes, and work flows.
• Go to for on the fly support and trouble shooting for live customer service agents

Master Of Business Administration (Mba), Business Administration And Management, General

Bba, Business Finance