Nickolas Lasslett Email & Phone Number

Remote

California, United States

* Expertly manage 50-100 inbound customer inquiries, ensuring timely and effective resolution.* Skillfully schedule service appointments for clients, optimizing their convenience.* Deliver accurate bids and quotes for clients, enhancing transparency in offered services.* Efficiently manage inbound chat, email, and text conversations with clients, seamlessly multitasking.* Apply strategic selling techniques to drive conversions and enhance sales performance.* Achieve outstanding customer retention rates through personalized service and proactive engagement.

California, United States

* Collaborated with Customer Experience manager in identifying gaps in the customer journey, optimizing the Customer Experience.* Achieved and maintained an outstanding 4.8-star rating on Google and Yelp reviews.* Effectively managed a team of 10-15 customer service agents which included performing quality assurance and agent feedback. * Achieved an impressive average customer satisfaction score of 95%* Crafted and maintained an internal/external FAQ Knowledgebase for enhanced customer support.* Established and enhanced internal communication channels, resulting in more effective customer interaction.* Utilized social media platforms to promptly respond to client inquiries, resolving issues promptly.* Played a pivotal role in hiring and training customer experience personnel, contributing to an elevated workforce.* Analyzed and interpreted customer interaction data to identify key insights, essential for optimizing customer experience.* Collaborated with senior management to implement new policies and procedures to reduce agent handle time for an elevated customer experience.

Remote

* Proficiently handled 50-100 inbound client inquiries to ensure prompt and effective resolutions.* Discovered valuable sales opportunities by comprehensively understanding the customer's business and connecting their needs with the products/services available.* Strategically solicited sales using a consistent approach that addressed both stated and unstated customer needs. This involved tailoring offers through a benefit, application, and testimonial strategy to effectively communicate the value of products/services and overcome objections.* Skillfully managed order processing in Salesforce and other company software systems.* Demonstrated exceptional performance by consistently achieving monthly sales goals, alongside earning consistently high scores on customer satisfaction surveys.* Proactively volunteered to aid in the training of new hires, contributing to the team's success and growth.

Lancaster, California, United States

In my role as Office Manager I transformed supply management by optimizing ordering, monitoring usage, and coordinating restocking, leading to an annual reduction in supply costs. I demonstrated expertise in supervising front office operations, overseeing accounts payable and receivable, reception tasks, and efficient mail management, resulting in a 40% improvement in processing speed. Elevated operational accuracy by successfully completing advanced clerical responsibilities, including precise account reconciliation and meticulous document management. Streamlined office-wide connectivity by effectively managing incoming calls, directing them to appropriate personnel and voicemail, thereby reducing response time by 15% and ensuring seamless communication.With a passion for optimizing processes, I'm dedicated to enhancing office functionality and achieving tangible results.

Palmdale, California, United States

Handled opening and closing procedures to support senior managers.Recruited and trained new employees and constructed sales teams.Improved store results continuously using successful sales and production team collaborations.Coordinated merchandise replenishment and merchandise flow from stock room to sales floor.Monitored loss prevention techniques to reduce shrinkage.Met customer needs by keeping adequate item stocks for common and high-demand items.