• One of seven major stakeholders in large scale RFP projects• Handle all updates, communication, and providing updated training material upon launch of new processes/tools • Manage support team to drive performance and provide training to associates in responses to build back knowledge forward • Work with individual associates to empower knowledge/growth and ownership of product areas • Communicate/collaborate with Performance team to ensure all teams are up to date with current leasing workflows • Identify/implement improved leasing workflows through the lead management for an organic and effective sales approach • Drive Alliance company directives each department is pursuing such as Go Green Paperless by enhancing flows to residents, collaborating with marketing and communication events. • Build partner relationships with entrata/Yardi to deliver expectations and needs for Alliance to enhance associates/prospects/residents experience

• Identify strong leasing practices, follow up, and performance with Craigslist • Review new functions, tools, and processes surrounding lead management • Lead efforts in supporting Entrata/Property Solutions, updates, testing, and streamline efforts and communication • Collaborate with performance and other departments to identify areas of improvements for site associates and create world class training experience for new associates and product updates • Full accountability over management of entrata billing and contracts for Alliance • Handle AR billbacks for all communities on entrata platform, review/update budget assumptions • Deployed company wide MDM program for all communities utilizing iPads, streamlining support, management, and implementation

• Performed extended in-house collection system to maximize collection income month over month directly to the community • Evaluate/build local business relationships for PEP (Perferred Employer Program) to drive high conversion traffic• Facilitate rent and delinquency collections, accommodate resident requests• Assist the Business Manager with compiling reports, resident feedback, and market research• Thorough understanding and accurate completion of month end accounting• Coordinate and participate in revenue driven leasing and marketing activities• Express world class customer service while leading resident activities• Follow a system for effective follow-up with prospective residents through online and telephone leads• Assure leasing packets and legal documents are completed accurately and provide feedback to the Sales Associates• Motivate the Associates to enhance their knowledge regarding products, floor plans, competitors and amenities while identifying opportunities to create value for residents in order to drive more revenue

• Drive performance by understanding and achieving sales goals• Exude an outgoing and dynamic personality while welcoming prospective residents and touring the community• Monthly/Weekly outreach marketing with local businesses to drive sense of community and local traffic • Outgoing and dynamic personality with in all encounters with prospects and residents• Prepare move in packages for new move in’s, pre-walk units, and gather all required docs prior to move in for a stress free experience• With the help of a lead management platform, perform organic leasing workflows and utilize online tools such as virtual tours, photo packets and communication for high sight unseen applicant conversions• Thorough understanding of products, floor plans, competitors and amenities to identify opportunities to create value for residents and drive more revenue • Accurately accommodate and process resident requests, payments and leasing documents• Initiate marketing ideas and assist in coordinating resident functions

· Responsible for monthly renewal figures and retention programs to maintain 60% renewal average with over 8% increases on a 1222 unit community. · Ability to recognize and manage customer issues to achieve immediate problem resolution and continued customer loyalty through excellent customer service. · Ability to produce high quality work and meet deadlines in a fast-paced, high-volume environment. · Responsible for implementation of new garage assignments · Prepare non-compliance notices to residents that violate any policy in the lease agreement. · Participate and assist in coordination monthly resident events