Nick Ose Email & Phone Number

Plano, Texas, United States

• Performed end-to-end implementation of Financial Instant Issue software for financial institutions, ensuring seamless integration with core and processor interfaces.
• Acted as a technical resource for clients during core, processor, and card technology conversions, fostering success in their instant issuance programs.
• Worked closely with software development team to create and improve integrations with 3rd-party vendors of other financial services solutions to better serve and expand our client base, including providing support to.
• Performed PM duties for my projects, ensuring clear and effective communication between all stakeholders at ABCorp, the client, and all 3rd-party vendors.
• Consulted with clients to determine the best configuration and options for their needs, as well as introducing them to additional products and services to improve their experience with the product.
• Trained end users on the new product (including on-site trainings) and instilled a deep understanding of the product in key positions at the client organization, ensuring continued success and building relationships.

Plano, Texas, United States

• Supported multiple financial instant issuance platforms, including their hardware, software, and networking components.
• Fielded, triaged, and addressed support requests from a nationwide customer base.
• Worked with multiple teams to solve complex problems and ensure optimal outcomes for our client base.
• Managed inventory of customer hardware, spare parts, and other inventory, including tracking serialized inventory.
• Handled escalated issues from junior agents, involving management or development resources when necessary.

Carrollton, Texas, United States

• Utilized extensive problem-solving skills to remotely diagnose malfunctions within highly specialized mechanical and electrical cash management systems.
• When necessary, dispatched and guided on-site technicians to perform physical repairs of equipment.
• Recorded detailed notes about ongoing issues to ensure prompt and accurate follow-up and prevent escalation.
• Assigned to special projects including Root Cause and QC analysis, New-Hire training, and Tier 2 and 3 support.

Education record

Diploma