Nick Ose Email & Phone Number

Plano, Texas, United States

• Performed end-to-end implementation of Financial Instant Issue software for financial institutions, ensuring seamless integration with core and processor interfaces.• Acted as a technical resource for clients during core, processor, and card technology conversions, fostering success in their instant issuance programs.• Worked closely with software development team to create and improve integrations with 3rd-party vendors of other financial services solutions to better serve and expand our client base, including providing support to 3rd party developers who integrated to our API. • Performed PM duties for my projects, ensuring clear and effective communication between all stakeholders at ABCorp, the client, and all 3rd-party vendors.• Consulted with clients to determine the best configuration and options for their needs, as well as introducing them to additional products and services to improve their experience with the product.• Trained end users on the new product (including on-site trainings) and instilled a deep understanding of the product in key positions at the client organization, ensuring continued success and building relationships for future business.• Attended trade shows to drive new business and connect with existing clients.

Plano, Texas, United States

• Supported multiple financial instant issuance platforms, including their hardware, software, and networking components.• Fielded, triaged, and addressed support requests from a nationwide customer base.• Worked with multiple teams to solve complex problems and ensure optimal outcomes for our client base.• Managed inventory of customer hardware, spare parts, and other inventory, including tracking serialized inventory.• Handled escalated issues from junior agents, involving management or development resources when necessary.

Carrollton, Texas, United States

• Utilized extensive problem-solving skills to remotely diagnose malfunctions within highly specialized mechanical and electrical cash management systems.• When necessary, dispatched and guided on-site technicians to perform physical repairs of equipment.• Recorded detailed notes about ongoing issues to ensure prompt and accurate follow-up and prevent escalation.• Assigned to special projects including Root Cause and QC analysis, New-Hire training, and Tier 2 and 3 support.

Education record

Diploma