Nick Panselinas Email & Phone Number

Quincy, Ma

-Conducts audits of any aspect of claim handling in all claims offices and units- Assists in the identification of audit subjects- Devises audit formats and strategies- Analyzes audit data and prepares audit reports- Reviews claims department procedures to ensure optimum support for department and corporate objectives- Makes appropriate recommendations to claims management to improve claims handling- Assists in the implementation of all recommendations- Conducts… Show more -Conducts audits of any aspect of claim handling in all claims offices and units- Assists in the identification of audit subjects- Devises audit formats and strategies- Analyzes audit data and prepares audit reports- Reviews claims department procedures to ensure optimum support for department and corporate objectives- Makes appropriate recommendations to claims management to improve claims handling- Assists in the implementation of all recommendations- Conducts follow-up audits to ensure compliance with all recommendations- Collaborates with claim training to identify and address training needs for the claim department- Provides support for internal and external claims audits- Helps ensure claims department compliance with state regulatory requirements- Assists claims offices and units with technical training when required- Assists in the planning of claims department meetings and makes presentations as required- Under takes special projects as required. Show less

Responsible for conducting corporate and branch audits for general liability, bodily injury and auto physical damage claims with personal and commercial business lines. Coordinated, communicated and interacted extensively with branch management and their staffs to ensure internal corporate policies and procedures were implemented and adhered to. • Developed detailed audit outcome reports including: recommendations for change and presented findings to senior management. • Trained… Show more Responsible for conducting corporate and branch audits for general liability, bodily injury and auto physical damage claims with personal and commercial business lines. Coordinated, communicated and interacted extensively with branch management and their staffs to ensure internal corporate policies and procedures were implemented and adhered to. • Developed detailed audit outcome reports including: recommendations for change and presented findings to senior management. • Trained corporate and branch staffs in claims handling and claim tools. • Provided calibration of the audit function with various branches and their staff. • Member of the corporate project team responsible for converting branches to a new claims handling system.• Reduced lost economic opportunity (LEO) through out the claims organization, by providing the claim staff with a better understanding of proper claims handling standards set forth by One Beacon Insurance.Quality Control Manager/Project Manager, Massachusetts Personal Lines , 2003-2006 • Responsible for overseeing overall quality control, policy workflows and issue resolution with all claims related systems. • Ensured compliance of Branch Self Audits and Lost Economic Opportunity through appropriately guiding and directing claim development based on nature, severity and complexity of loss, and experience/capabilities of claim handler. • Developed, coordinated, administered and managed targeted training for claims staff based on audit findings. • Member of the Mass Personal Lines senior management team, working closely with all the management staff and the president of claims. • Selected to participate on special projects in other areas outside of the field office that were related to the overall company’s goals and needs.• Collaborated with the Home Office Audit team to improve the corporate audit results for Mass Personal lines, resulting in the Mass Personal lines improving and passing the corporate audit Show less

While at CNA worked as a Senior Adjuster handling Commercial Liability claims both Bodily Injury and General Liability. Specialized in the handling of Construction. Also worked as a Liability Supervisor handling a staff of 9 for the states of NJ and VT.

Ba, Communications

High School Diploma, College Prep