Nick Park Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Au

Leading design, development and implementation of a full stack digital experience for psychology clients delivering online booking of 160 psychologists against 550 complex corporate EAP contracts servicing 500,000 employees. Resulting in operational efficiency, increased capacity utilisation, margin benefits and reduced operating expense.Leading design and delivery of workflow management system to automate the issuing, completion and analysis of 30,000 clinical assessments annually driving efficiency, leading to increased billable capacity and higher compliance.Achieved Group ISO 27001 certification through improved governance, implementation of risk management, and process improvements. Aligned ISO certification with core information system improvements and upgrades.Modernised and expanded owned wellbeing application, adoption by 150 customers, digital psychology integration.Implemented multiple workflow management solutions to automate and bring under management control multiple business pipelines such as NDIS Service Agreements, employment contracts, and inbound work orders.Delivered new market facing web experiences for multiple Group business units.Developed digital customer-facing insights & analytics experience, dashboards, data flows for enterprise customers.

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Lead Bupa A&NZ's customer-facing digital products and experiences for 5 million health insurance, dental, optical, retirement villages and aged care network customers and residents, as well as corporate properties and mobile apps. Bupa Digital is a cross-functional team spanning product management, experience design, audience curation and engagement, portfolio management and technology architecture and delivery. As a team we prided ourselves on our collaborative ways of working, experience innovation, drive to deliver results, and in delighting our customers every day in support of them leading longer, healthier, happier lives.Key projects included Apple partnership leading to world-first Apple Wallet digital health insurance card (3 year program), replatforming of multiple online claims and sales funnels, delivery of Bupa Optical ecommerce solution with integrated healthcare claims, extensive work on Bupa mobile app and my Bupa experience.Specific areas of experience included deep-stack web applications, legacy systems integration, complex regulatory and business requirements, mobile applications, near field communications (NFC), business partnerships with scaled technology platforms, product strategy, product roadmapping, business analysis, customer journey mapping, customer identity management, CRM integration, legacy platform migrations, scaled agile implementation, fixed capacity funding models, portfolio management, capacity allocation, channel performance, and channel and experience strategy.

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Our team exists to build digital capability right across the global Bupa business. We do this by bringing our skills together into cross functional teams, to lead digital delivery and thinking. We are one team located across multiple geographies.We’re a team of venturesome personalities - we look to push boundaries, we embrace experimenting, and we work with progressive methods and tools.

Melbourne, Vic, Au

Secondment to Cox Automotive Australia in support of local brand launch. Strategic analysis, in-field and consumer research, business modelling, partner and platform research, market analysis and solution development.

Atlanta, Ga, Us

Product Portfolio leader responsible for delivering media experiences for all Autotrader and selected Kelly Blue Book products and experiences across all market tiers and segments, consumer and client facing, web and native apps.Delivered Autotrader Portfolio to US$38 million dollar budget with a variance of -0.1%. Partnered to initiate and grow a scaled agile operating model with product responsibility for the delivery output of ~70 program team members across product, UX and technology, 27 scrum teams.Formed and lead team of 7 product managers embedded in cross-functional teams.Socialisation and recommendation of solutions to closely align experience, product and technology capabilities with timelines, market and business needs, content, data, technology and operational requirements.Lead quarterly funding board proposals, enterprise capacity planning, and initiative delivery plan.Ensured awareness of market dynamics, stimulus-to-engagement trends, brand positioning, and competitive landscape to guide decision making across Portfolio and Program teams.

Atlanta, Ga, Us

Lead a cross-functional team of 45 to concept, design, plan and deliver an entirely new consumer shopping experience, Car Match, based on new car strategy, collaborating with UX, Technology, Marketing, Sales, Analytics.Developed new experience content model, client engagement model, product model, reporting system (including new approach to client value delivery through familiar sales pipeline). Each phase delivered on-time and on budget.Conducted ~20 manufacturer/brand & agency visits to evolve solution and discuss feedback, use cases and monetisation model.Formed and lead our first Agile-At-Scale portfolio/program/delivery cross functional team uniting product, technology and UX team members, initiating many aspects of the company’s future operating model including quarterly/Kanban/Sprint planning, feature refinement, capacity management, fixed capacity funding and results-driven agile delivery.Lead team of 4 responsible for managing company’s automotive reference data, driving aspects of media experience.

Atlanta, Ga, Us

Lead innovation team of 5 (developer/designers, strategist, manager) building out proofs-of-concept products and emergent experiences including mobile apps, TV app, Windows 8 app, Deal Explorer (original concept for Make My Deal), dealer store process research, real-time analytics, as well as long-term transformational concepts.Promoted from Sr Product Manager (April 2011-Jun 2012)

Atlanta, Ga, Us

New Car Task Force, 8-month assignment to cross-functional team. Developed vision, strategy and plan for comprehensive new car shopping brand/experience, monetized via native advertising and unifying Tier 1, 2 and 3 advertising and content into a seamless shopping experience. Conducted field research, strategy development, business plan development, product model, experience workflows and concepts.Developed prototype/concept “AutoShow” iPad app with Übermind (Deloitte Digital) in support of new car strategy.Collaborated with Market Research to develop quantitative consumer market segmentation model and personas.Created Autotrader finance strategy to develop thinking around digital retailing experiences bringing F&I, payment calculation and finance options to buyers, integrated with dealer systems to deliver sale-ready consumers.Developed “One to One” strategy focused on driving consumer engagement, targeting, attribution, value event production and monetization through new user experiences and deeper interactions between consumers and dealers.

Atlanta, Ga, Us

Built and lead team of 3 product managers with responsibility for Find Your Car including product set and advertising features, driven by consumer & client research, collaborating with cross-functional design and development teams.Built and lead team of 6 product analysts to develop product requirements ahead of waterfall delivery process.Product lead for Find Your Car redesign to rationalise product set, and design language, via Autotrader’s first A/B tests.Product Manager from March 2007-November 2007 (promoted)

Lead a team of product managers solving data integration problems for Fortune 500 oil and gas companies as they safely transport liquids and gas products across North America. Developed industry leading processes for pipeline risk management. Lead training classes for industry professionals on best practices and methods.

Broad role encompassing product management and software engineering teams to transform one-off, scripted applications into a software and product-based company with scalable development and delivery.Built and lead documentation and QA teams including implementing defect-tracking system.Designed industry-leading analyses to support regulatory compliance for clients, and become de facto standard.Designed common database environment for client and application interoperability defining an industry standard.

Responsible for information strategy and system design/deployment for company-wide web, database and network services including implementation of corporate information systems and ONYX CRM.Management of network services team, including design and delivery of wide area network.Lead marketing web experience provisioning; including design and implementation of customer care site, online store and reseller extranet, and shipping/order management systems.Standardized hardware procurement procedures with out-sourced partner driving cost efficiencies and time savings.

Responsible for key desktop products including extensions for ESRI ArcView and ArcGIS platforms (Image Analyst extension) and ERDAS MapSheets Microsoft Office-compatible mapping application in partnership with NASA collaborative funding.Delivered MapSheets Express free viewer globally including translation into Japanese.Developed design and product guidelines for next generation products, specifically expanding COM-based and OLE/VBA enabled technologies and support for ESRI’s ArcGIS platform.

Established new channel partners as well as growing existing channel through developing new vertical markets.Worked with corporate partners in the hardware, software and data industries on joint marketing initiatives, seminars, meetings, major deals and key customer relationships. Managed regional office, hiring staff and setting budget.Promoted from Sales Coordinator with broadly similar responsibilities, Jan 1997.

Masters Of Science, Geographic Information Systems

Masters Dissertation As Part Of Masters Of Science Degree At University Of Leicester, Uk, Geographic Information Systems

Bachelors Of Science (Bsc), Geography

A-Level (Uk High School Graduation), Geography, Physics, Applied Mathematics