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Delivery Project Executive / Project Manager with a proven track record of successful and complex service delivery in multiple client environments. Accountable for the delivery of IT services to varied outsourced clients across different market sectors in UK , Ireland and Europe. Driven by success, a clear communicator and negotiator, who thrives in challenging, target driven customer facing roles. A strong leader who balances service quality and P&L management to achieve revenue and profit targets alongside customer satisfaction.Capable of quickly adapting to change and managing a geographically diverse team, including Eastern Europe and India. A flexible, committed individual with excellent management, communication, troubleshooting and customer service skills.Professional Qualifications: ITIL Service Management Core Skills: Delivery ManagementClient Management Contract Management Profit and Loss Management Service Level Management NegotiationGovernance Leadership Supplier Management Strategic Outsourcing Stakeholder Management
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Cloud Project ManagerKyndryl Sep 2021 - Present -
Cloud Project ManagerIbm Apr 2015 - Sep 2021MobileCloud Onboarding Manager responsible for moving Cloud IT services and service changes into operational use.Key responsibilities include:• Manage service transition to ensure successful delivery of Cloud contractual commitments within the agreed milestone dates• Define and document service transition approach• Liaise with the technical design team and service delivery project managers to implement new services and service changes and ensure the service meets client’s requirements• Ensure processes and policies are adhered to and where necessary review and develop processes in order to accommodate non-standard requirements• Liaise with the client project team and relevant stakeholders to update on transition status, client requirements and ascertain steady state sign off -
Delivery Project ExecutiveIbm Jan 2002 - Apr 2015MobileDelivery Project Executive responsible for variety of client accounts across multiple industries. Experience of a mix of Global accounts, flexible hosting Cloud accounts, Joint Ventures and Strategic Outsourcing Accounts. Key areas of responsibility include:• Accountable for the delivery of contracted services to customers • Ensuring contracted Service Level Agreements are met• Ownership of all delivery cost as part of the overall P&L, ensuring profit margins are achieved, and revenue is grown through new and retained business• Customer relationship management and Customer Satisfaction• Third party supplier management• Business controls, compliance and security management
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Project Manager / Service Delivery ManagerIbm Jul 1996 - Jan 2002Basingstoke / Sunbury / Farnborough / LondonService Delivery Manager supporting a variety of IBM external customers in the UK, US and Europe. Responsibilities include:• Manage the day to day delivery of infrastructure services, products and solutions.• Provide trend analysis and direct service recovery and improvement initiatives • Internally coordinate the technical delivery teams to ensure the delivery of the service • Work with internal Team leaders to develop service improvements plans where necessary• Serve as focal point for delivery issues.• Understand service risks and develop plans to mitigate as cost effectively as possible.
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Project Manager / Open Systems Consultant / Team LeaderData Sciences Limited Dec 1992 - Jul 1996Farnborough / Sunbury
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Open Systems SpecialistThorn Emi Nov 1987 - Dec 1992Swindon
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It Technical SupportUnited Kingdom Atomic Energy Authority Jul 1985 - Nov 1987Harwell, Oxford
Nick Haynes Skills
Nick Haynes Education Details
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Computer And Information Sciences, General -
The Marlborough School, Woodstock
Frequently Asked Questions about Nick Haynes
What company does Nick Haynes work for?
Nick Haynes works for Kyndryl
What is Nick Haynes's role at the current company?
Nick Haynes's current role is Cloud Project Manager at Kyndryl.
What is Nick Haynes's email address?
Nick Haynes's email address is nh****@****ibm.com
What schools did Nick Haynes attend?
Nick Haynes attended University Of Portsmouth, The Marlborough School, Woodstock.
What skills is Nick Haynes known for?
Nick Haynes has skills like Service Delivery, It Service Management, It Outsourcing, Global Delivery, Outsourcing, It Strategy, Itil, Project Delivery, It Management, Incident Management, Pmo, Sla.
Not the Nick Haynes you were looking for?
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Nick Haynes
Worcestershire -
Nick Haynes
United Kingdom4shire.com, bidwells.co.uk, takeda.com, savethechildren.net
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