Mykola Pimankov Email & Phone Number

Kyiv, Ukraine

- Oversaw all operational activities, ensuring seamless processes and resource utilization across company;- Managed budget allocation, cost-effectiveness, and adherence to regulatory standards;- Covered accounting, tax and legal issues in Ukraine and the US;- Held fundraising activities and investor relations;- Led successful execution of key projects, coordinating with cross-functional teams for timely and quality delivery;- Ensured projects align with company goals and contribute to overall growth;- Ran firsthand communications with different financial institutions and regulatory authorities worldwide;- Managed relationships with external vendors, negotiating contracts and maintaining partnerships;- Generated regular performance reports and recommended areas for improvement;- Researched industry trends and technology development for product advancement.Key achievements: built company operations and admin from scratch; successfully led company growth within Ukraine and strategic partnerships worldwide; engaged with private and institutional investors bringing $200k in pre-seed round

San Francisco, California, United States

Kyiv, Ukraine

- Identified and developed relationships with potential clients, understanding their needs and proposing appropriate solutions;- Conducted market research to identify new business opportunities and trends;- Negotiated contracts, pricing, and terms to secure profitable deals;- Prepared compelling proposals, presentations, and pitches tailored to client needs;- Represented the company at industry events, conferences, and seminars;- Maintained a robust sales pipeline, tracked and managed prospects through the sales process;- Utilized CRM system to organize and manage client interactions and sales activities.Key achievements: successfully led a team of 4; rose cold conversion rate to 3%, brought $500k in contracts

Kyiv, Ukraine

- Developed and implemented operational strategies aligned with the company's objectives and long-term vision;- Contributed to the formulation of comprehensive business plans;- Built up company policies, processes and procedures from scratch to maximize efficiency and productivity;- Identified bottlenecks and implement solutions for smoother operations;- Efficiently allocated human and technological resources to support project needs and operational requirements;- Led, mentored, and inspired global team;- Defined and monitored KPIs to track operational efficiency and effectiveness;- Generated regular reports and provided insights for strategic decision-making;- Collaborated with external vendors, partners, and stakeholders to optimize delivery and operational capabilities;- Maintained strong relationships and negotiate favourable terms;- Developed and managed operations budget, ensuring cost-effectiveness without compromising quality;- Monitored expenses and identified areas for cost optimization;- Developed and maintained business continuity plans.Key achievements: successfully managed distributed operations team of 8 mates; developed company handbook containing policies, processes and procedures; created global help desk to solve issues instantly; optimized vendor contracts to save 15% of the budget; formed a rock star tech team of Kaggle masters and Python contributors

London, England, United Kingdom

- Provided strategic leadership to the team;- Inspired and motivated team members to achieve performance goals;- Fostered a positive and collaborative team culture;- Oversaw daily operations of the Customer Support department;- Developed and implemented efficient processes for issue resolution;- Ensured the team met or exceeded customer service metrics;- Maintained a customer-centric approach in all interactions;- Recruited, trained, and mentored Customer Support team members;- Conducted performance evaluations and provided constructive feedback;- Utilized customer feedback and data to identify trends and areas for improvement;- Collaborated with other departments to address customer-related issues;- Worked closely with Product, Marketing, PR, and BusDev teams to relay customer insights;- Established and monitored quality assurance processes for customer interactions;- Set and tracked KPIs for the team;- Developed and managed budget for the department.Key achievements: successfully led a 24/7 distributed team; scaled the team from 12 to 52 mates in 1 month; set up all new training team and process; played a pivotal role in overcoming rapid growth

Kyiv, Ukraine

- Contributed to the development of long-term business plans and objectives;- Streamlined processes to enhance efficiency and productivity;- Oversaw the execution of projects, ensuring timely and quality delivery;- Built and maintained strong relationships with government clients;- Addressed client needs and concerns, ensuring high satisfaction levels;- Established and enforced quality control measures for service delivery;- Led and mentored a diverse distributed team;- Fostered a collaborative and results-oriented team culture;- Defined and monitored KPIs for operations, implemented staff motivation system;- Analyzed performance data to drive continuous improvement;- Ensured cost-effective operations while maintaining service quality;- Ensured adherence to all relevant legal and regulatory standards;- Collaborated with cross-functional teams to draft project schedules and plans.Key achievements: successfully led a team of 30+ members and guided workflow over 15 regional offices; secured 8 times operations growth; optimized costs saving own yearly salary in just 2 months; raized 9 mates to managerial positions

Associate'S Degree, Project And Program Management

Certified Gestalt Therapist, Psychology

Bachelor Of Arts (Ba), Interpreter, Manager