Nick Prior Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Lead a team of service desk staff and systems engineers supporting corporate staff systems and elements of the student environment at sites across Australia and New Zealand.Worked with the IT Security and Compliance Team to implement ISO27001 controls across IT Operations area, contributing to ISO 27001 certification.Developed IT Strategy for the IT Operations team to standardise infrastructure platforms, streamline and improve staff on and off boarding, consolidate and maintain asset information and improve procurement procedures.Roles included Change Manager, Service Desk Manager.Managed and maintained accurate ICT Capex and Opex budgets and forecasts.Administered the IT Service Desk system, ServiceNow, later migrating from ServiceNow to Freshservice.Rolled out Zoom, Zoom Rooms and Zoom Phones across the organisation, including the transfer of phone numbers from existing carriers to Zoom.Implemented MDM for Windows and Apple devices.Consolidated single sign on for applications to Azure AD SSO.During the pandemic, managed the transition of staff from workplace to working from home for both corporate and academic staff, ensuring continuity of training to students, rolling out 250+ laptops and monitors to remote workers. This included implementing two factor authentication for key systems and migrating data from on-premise servers to Microsoft SharePoint.Lead the IT Operations Team in implementing and supporting the “working from home” workforce, through regular meetings (both one on one and as a team) and transparent communication.

Sydney, Australia

- Attending vendor seminars, conferences and workshops; Microsoft, Google, AWS, IBM, Salesforce, ServiceNow, TrendMicro, FireEye, Riverbed and Tableau.- Participating in webinars on General Data Protection Regulations (GDPR) and the new Mandatory Data Breach Notifications.- Ethical Hacking, Cyber Security training- Undertook Certified Information Systems Security Professional (CISSP) training in preparation for certification.

Lewisham, Nsw

Started as Infrastructure Manager and promoted to Head of ICT.Presented the Society with its first ICT Strategic Plan and drafted the Society’s first ICT Security Policy. Recruited the Society’s first ICT project team; implementing PRINCE2 methodology. Provided reports to the ICT Executive Advisory Committee; participated as a Senior Supplier in Project Steering Committees for major projects and presented to the Society’s State Council and Executive Officers.Created and maintained ICT Capex and Opex budgets and forecasts, ensuring cost-effective use of limited funds and charitable technical donations.Established and built the Society's ICT department providing ITIL based support, project management and enterprise architecture functions, increasing ICT staff from 1 to 24 (through recruitment); supporting 60+ locations, 2,100+ users and underlying services for members and volunteers in NSW.Achieved technical transformation by introducing standardised hardware, applications and standard operating environment across a fragmented environment. Implemented an internally hosted private cloud based on Microsoft’s Hyper-V and System Centre platforms, consolidating and stabilising numerous, disparate applications, providing remote access through a single remote access farm. Oversaw the tender process for the replacement of wide area network, replacement server storage hardware as well as VoIP vendor support.

Lewisham, Nsw

Mascot, Nsw

Managed the team of senior Windows systems engineers, who provided 3rd level support and project resource and were responsible for the management and support of 150+ Windows servers (W2k3, MS SQL, Citrix and VMware), as well as associated SAN storage for 2,300+ users in 60+ locations across Australia, New Zealand and Fiji; ensuring uptime in excess of 99.7%.Responsible for liaising with other managers and teams to define, prioritise and implement infrastructure projects in line with business requirements.Project managed the migration of 2,300+ users and 2,400 PCs to a new Active Directory domain.

Managed the IT Support team (initially covering for maternity leave) looking after 550+ users in 90+ locations across Australia, ensuring the IT Support team documented IT infrastructure and processes. Introduced ITIL Change Management and system monitoring which lead to improved stability and performance of systems. Managed the introduction of Blackberry Enterprise Server and roll out of Blackberry devices.

Initially started as a Unix Systems Administrator, soon progressing to Windows Systems Engineer before moving into Regional IT Manager roles in Singapore and U.S.A.. After increasing hands-on technical knowledge of Unix and Windows before moving into project management and implementation. The roles in Singapore and USA required me to be the interface between the business and IT, frequently having to translate business requirements in to IT and vice versa.

Singapore

Birmingham, United Kingdom

Birmingham, United Kingdom

Leeds, United Kingdom

Assisted with programming and technical projects for clients such as Cadbury World (UK), Jackson’s Bakery and DataCraft.