Nick Reader Email and Phone Number
Nick Reader work email
- Valid
Nick Reader personal email
- Valid
I'm an experienced Pensions and Investments Team Manager, Quality Checker, and Operations Analyst with a demonstrated history of working in the Financial Services industry in Risk and Compliance, Complaints, Customer Experience, and Business Change. I'm skilled in Business Process, Root Cause Analysis, Data Analytics, Workflow Management, and Microsoft Office. I'm a strong support professional with a Bachelors degree focused in Computing and IT with Business from The Open University.
Financial Ombudsman Service
View- Website:
- financial-ombudsman.org.uk
- Employees:
- 2611
-
Contingent InvestigatorFinancial Ombudsman Service Sep 2024 - Present
-
Complaints HandlerAegon Jan 2024 - Jun 2024United Kingdom -
Complaints Quality CheckerAegon Aug 2023 - Dec 2023RemoteQuality checking for the complaints department, responsible for daily QC for live cases processed by new and supported staff, payment checking for redress and compensation payments, and monthly sampling for existing complaint staff.
-
Operations AnalystSchroders Personal Wealth Jul 2022 - Aug 2023RemoteRecruited on a first-time contract basis after multiple permanent roles to support new business growth by conducting detailed Pension and Investment analysis. Comparing asset allocation risk and fund costs of a clients existing portfolio with internal products that may be more suitable for client aspirations. -
Risk Support AnalystLv= Mar 2020 - Jun 2022Bournemouth, England, United KingdomSenior SME on risk remediation programme responsible for management and reporting of large sets of customer data. Operational oversight of workflow management, monitoring and reporting management information on project progress for project leaders and executives to aid decision making and provide audit trail for compliance. -
Customer Service Team ManagerLv= Dec 2018 - Feb 2020Bournemouth, England, United KingdomI developed and managed a Customer Reconnection function, responsible for aligning company practice to FCA guidelines on customer engagement in the insurance industry. This involved monitoring and reporting on large data sets, performing gap analysis' between existing company practice and new legislation, implementing process change and controls.
-
Lead Business Operational Analyst (Secondment)Lv= Feb 2018 - Nov 2018Bournemouth, England, United KingdomTeam leader of a team of change officers responsible for liaising between the customer experience operation and a number of support functions to drive regulatory change, facilitate process improvement, and diagnose / track system issues.
-
Customer Service Team ManagerLv= Nov 2015 - Jan 2018Bournemouth, England, United KingdomI created a team responsible for the movement of Protection Servicing from one site to another, leading a group of customer service representatives in the new function alongside the existing multi site team.
-
Complaints Team ManagerLv= Oct 2014 - Oct 2015Bournemouth, England, United KingdomI managed a multi site team with a wide span of control of complaint handlers responsible for investigation and resolution of complaints on all aspects of life, savings, and investment products. This included but wasn't limited to mis-selling, claims, and customer service. I was also responsible for progress reporting and root cause analysis.
-
Customer Service RepresentativeLv= Aug 2010 - Sep 2014Bournemouth, England, United Kingdom
-
Human Resources SupervisorBorders Mar 2004 - Jul 2010London, England, United Kingdom
Nick Reader Education Details
Frequently Asked Questions about Nick Reader
What company does Nick Reader work for?
Nick Reader works for Financial Ombudsman Service
What is Nick Reader's role at the current company?
Nick Reader's current role is Financial Services Contractor.
What is Nick Reader's email address?
Nick Reader's email address is ni****@****ail.com
What schools did Nick Reader attend?
Nick Reader attended The Open University.
Who are Nick Reader's colleagues?
Nick Reader's colleagues are Amena B., Keiron Scott, Robyn Dada, Marcus Brissenden, Paul G., Mark O'connor, Derry Baxter.
Not the Nick Reader you were looking for?
-
-
-
Nick Reader 🧠❤️📈
Philanthrocapitalist | Entrepreneur | Wellbeing Strategy Wizard | Data Geek | Digital Disruptor I Jedi MasterCambridge -
1shu.ac.uk
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial