Managed all resources related to systems maintenance and site access. Coordinated work scheduling, reviewed ticket content for accuracy and drove approval process for all maintenance procedures affecting DIRECTV services. Arranged maintenance technician site access into DIRECTV facilities, assigned DIRECTV requested maintenance assistance to subcontracted technicians, and resolved real time scheduling discrepancies. Provided exceptional customer service support and fostered positive relationships with all customers. Managed operating costs through continuous tracking of work procedure and technician scheduling efficiencies, and maintenance discrepancy handling. Regularly audited databases and contact information and procedures documents for accuracy and currency. Facilitated daily maintenance review meetings, and compiled and distributed maintenance volume and department workload metrics reports. Oversaw personnel schedules and time off exception requests for the Broadcast Operations department and ensured coverage for all shifts. Supervised and mentored department employees, provided performance evaluations and tracked completion of employee goals.

Supervised and led 7-10 Operations and Technical Services personnel in a digital/analog multi-channel monitoring and Master Control environment airing local TV station, turnaround channel, live sports and pay-per-view event channels. Identified, diagnosed and drove resolution of broadcast, plant, fiber and IP network related technical problems including signal path, satellite uplink and downlink transmission, channel automation, commercial advertisement insertion, video playback equipment, program scheduling/traffic and conditional access. Master Control switching on sports and live event programs. Implemented management directives, reported ongoing operational status and facilitated daily maintenance awareness meetings. Mentored, coached, counseled and provided annual performance evaluations for up to five Operations employees at a time. Managed department personnel schedules for 15+ Operations staff to ensure adequate staffing levels and minimize overtime costs.

Master Control operation and monitoring of multi-channel broadcast automation, digital videotape machines, and broadcast test/measurement equipment for on-air quality control and to provide uninterrupted turnaround channel programming to DIRECTV customers. Incorporated operational knowledge of all technical aspects of digital and analog broadcast signals, and satellite transmission and receive systems. Resolved broadcast discrepancies and directed coworkers during this process.

Engineering Operations Technician / ENG Live Truck Operator Duties -Switched on-air Master Control, recorded and prepared programs and commercials for air, set up and shaded studio and field cameras, aligned satellite receiver dishes and acquired ENG and satellite downlink feed signals for air and record. Performed technical adjustment of broadcast signals and video/audio levels using frame synchronizers, time base correctors and broadcast test/measurement scopes and equipment. Set up ENG live shots and microwave transmission equipment for live news and remote multi-camera broadcasts and commercial shoots. Monitored, adjusted and troubleshot on-air signal transmission on station transmitters, Studio/Transmitter Links (STLs) and studio contribution paths, and recorded readings in transmission logs. Installed and timed equipment, performed field maintenance, news and commercial production video editing, broadcast setup of analog and digital videotape formats, and videography. Master Control Operator / Production Technician Duties -On-air Master Control switching of network and taped programs, commercials, live studio and remote events. Operated and edited automation playlists and performed timing adjustments of on-air programs. Operation and broadcast setup of various format analog and digital videotape and automated videotape cassette machines. Verified air of commercial inventory and programming with air logs and performed sign-off of air and transmitter logs. Production of live news shows, cut-ins, commercials and station promotion. Fulfilled duties in audio operation, multiple effects video switching, character generator graphics, still store, studio camera operation, floor directing, and lighting.- Consistently and accurately met high pressure, immediate news and production deadlines.- Installed equipment and cabling for two new station studios.

On-air announcer and disc jockey for easy listening / MOR format radio station (pre-college employment.) Operated control board and control room equipment and regulated timing of studio and remote programming during air of music shows, commercials, local news reports and weathercasts, and live remote broadcasts. Performed basic audio production, and recorded and dubbed commercials, station promotions and programming to tape resources used for air. Hosted weekly top 40 / popular music show for young adult demographic listeners. Maintained station program and transmitter logs verifying air of programming and commercials during work shifts.