Nicholas Rio Email & Phone Number

Richmond, Va

Handling day-to-day operations including management of budgetary and financial targets, building the budget, oversight of all team-members, resident relations, daily activities, and leasing management, while operating under the policies, procedures and Fair Housing Laws to create an engaging, professional, and equitable workspace for all.

Richmond, Virginia, United States

Managing delinquency, successfully maintaining a delinquency of under 2%, regularly under 1%. Maintaining a strong and healthy relationship with all residents. Oversight of the leasing team, supporting wherever needed and assisting with leasing to maintain budgeted occupancy. Assisted in development of RISE Mentorship program in coordination with the VP of Training & Development. Mentored over 16 new Assistant Community Manager across the CSL portfolio. Acting manager in the absence of Community Manager. Filing unlawful detainer and overseeing all court-related filings and evictions.

Richmond, Virginia, United States

Richmond, Virginia, United States

Touring all prospects and guests while effectively communicating all qualifications and following Fair Housing Laws and company policies. Prepare and maintain all future resident files. Having a thorough understanding of the community and everything it has to offer.Being aware of all vacant units, inspections of pre-leased units, and securing lease renewals.

Dulles, Virginia, United States

Dulles, Virginia, United States

CarMax has worked diligently to continue to meet the needs of our customers. With the evolution of internet and mobile auto sales, as well as the pressing adaptations CarMax needed to make to meet the needs of our customers due to COVID-19, CarMax has introduced new methods to purchase cars in a more streamlined, simple purchase process. As a CXC, I worked remotely as part of the Customer Experience Center, answering phone calls and managing web leads daily supporting customers across all 225 CarMax locations across the United States. I was responsible for guiding customers through their shopping journey, as they traditionally would in-store, but from the comfort and safety of their own homes. All duties in this role are essentially equal to that of a floor sales consultant, including giving customers the same iconic experience we provide at the store level. With the introduction of Curbside and Home Delivery options, I was responsible for making arrangements for customers that desired to avoid store interactions.

Dulles, Virginia, United States

In February 2020, I decided to make the move back up to the DC Metro, taking my role of Floor Sales Consultant with me to further advance my career with CarMax.

Fort Myers, Florida Area

Using customer service skills I’ve learned from my hospitality background, automotive knowledge I attain as a hobby outside work, and experience from selling Tesla, I am able to confidently sell CarMax vehicles to customers each and every day. I believe in honesty and integrity in the workplace; both of which are core values at CarMax. Thanks to the unsurpassed training program at CarMax, my ability to sell the product but also sell CarMax as a brand grows daily. The Floor Sales Consultant position is much more than just a sales job. We are here to guide the customer from the second they step foot into our showroom, until we hand the keys off after signing. We value giving an iconic experience to each and every customer. Our role as sales consultants is to make the customer feel comfortable, as friends do with each other, in their buying experience.

Estero, Florida

In my time at Tesla, I assisted the regional and district management team arrange the new store opening for Coconut Point Mall. My main responsibilities at Tesla as a CES included capturing leads while introducing customers to the Tesla brand, scheduling test drives, assisting in order placement on all models, and aiding Tesla Advisors with test drives when needed. I demonstrated my ability to quickly adapt to a new environment and gain product knowledge quickly and accurately, while excelling in lead capture. I introduced people to the concept of electric vehicles while educating on cost of ownership and comforting range anxieties, as well as solar home energy and home energy storage solutions with Tesla Powerwall. I also assisted management and Tesla Advisors with fleet operations by making sure all vehicles are in their correct locations, monitoring vehicle range, and monitoring maintenance needs on test drive fleet vehicles. I also aided in trade-ins, on-site vehicle deliveries, and vehicle transfers between locations.

Fort Myers Beach, Fl

During my time at the Carousel Inn on the Beach, my main job duties included the oversight of the day-to-day operations, payroll, and scheduling for all departments. I was the responsible party acting as a liaison between staff, guests, and ownership. I stood in place of a General Manager.I was heavily involved with revenue management. As a revenue manager, I studied our CompSet and recognized the need for advertisement, marketing, and promotion while offering a competitive price for our product.Other responsibilities included guest relations, marketing and advertising, social media, rate management and analysis, third party interfacing including the use of extranets, major maintenance projects, and human resources.

Sanibel, Florida, United States

My primary task working at the Inns of Sanibel was making every guest happy. Guest satisfaction is was my priority; I made sure every guest walked out of reception with a smile on their face. As an innkeeper, I took all guest requests, inquiries, comments, and criticisms. I also stood in as a front desk agent where necessary. As the supervisor of the front desk, some of my main responsibilities included employee payroll, scheduling for front desk staff, interviewing all new candidates for front desk positions, training, and implementation of all existing and new hotel policies. I helped lead the team for all four hotels the Inns of Sanibel operate during brief absences of GM and AGM. I also assisted in rooms control by booking group reservations, handling third party bookings and their inquiries, and interfacing with wholesale agencies. I was responsible for rooming all new reservations, taking deposits, and inquiries.Other responsibilities includedhHandling guests' funds; authorizing, charging, and all other payments, and assisting with any of managements' needs.

Fairfax, Va

* Created 68 sport-specific handbooks for all athletes attending the Games.* Assisted in accommodations provisions for staff, volunteers, athletes, guests, and spectators.* Managed the sports information room during the duration of the Games.* Assisted in the development and implementation of staff-oriented events.

Bachelor'S Degree, Tourism And Events Management

Concentration: Hospitality Management

High School