Nick Rock Email & Phone Number

Austin, Texas, United States

• Achieving significant cost savings and operational efficiencies through strategic vendor partnerships, system consolidations, and process optimizations.
• Optimizing IT infrastructure for high availability and reliability, ensuring 24/7 operation of critical systems.
• Collaborating with executive management to align technology investments with the hotel’s strategic objectives.
• Strategizing new tech integrations and modernizing systems for cutting-edge operational capability.
• Forecasting CAPEX budget with a 5-year outlook, based on detailed system and hardware lifecycle analysis.
• Managing vendor relations across all tech initiatives to secure optimal outcomes and innovations.

Austin, Texas Area

• I'm part of the Hotel Pre-Opening Team of one of the brand's biggest hotels with over 1000 rooms and nearly 140,000 square feet of meeting space! A Pilot hotel for new technologies including advanced GPON fiber/Digital.
• Directing daily IT operations with a steadfast commitment to standards and excellence.
• Upholding stringent IT Security Policies, ensuring hardware, software, and data protection, with a focus on PCI compliance and thorough Audit Reporting.
• Providing robust support for critical stand-alone and network-connected systems, including POS, servers, firewalls, and telecom as well as our GPON connected devices.
• Efficiently handling vendor invoices to streamline department financials.
• Offering comprehensive desktop and systems support across 250+ workstations and servers, catering to over 300 users.

Austin, Texas Area

Google Top Contributor (TC) for:- Google+- Hangouts (EN)- Hangouts (DE)* Providing high quality support for users of Google+ & Hangouts in the languages: English and German* Troubleshooting technical/customer problems* Identifying and reporting bugs to the team ConOps DevOps* Writing technical and educational posts to help members with common questions*.

Frankfurt Am Main Area, Germany

• During my 11 years I reported directly to the business owners and have been overseen and working in multiple key areas.
• Increased customer satisfaction by establishing and integrating an ISO:9001 environment
• Increased productivity by integrating a structured working place and enhancing the production process
• I have been responsible for staff planning, Relationship Management, Account Growth
• Supervised 10-18 employees
• Attracted potential customers by answering product and service questions; suggested information about other products and services

Google+ and Hangouts Coach- Coaching of business owners in the use of Google+.- Integration of Hangouts to the current corporate communication infrastructure.- Creating and managing of Google+ Places / Google+ Local entries to keep your business attractive to the local market.- Consultation, Realization and Hosting of Hangouts on Air (HOA).

Brand development and consultation including:- Website installations based on Wordpress & Joomla- Social Media Consultation and Integration- E-Commerce solutions- Print and Logo DesignIntegration of Security equipment to manage properties via an online connection.

Consultation in Marketing and Brand strategies.Project Lead for Job Board component.

Designing and Integration of IT Solutions for SMBs- Structured wiring of internal networks via CAT5, CAT7 and FiberOptic- Configuration and setting up of telephone systems (5-100 employees)- Hardware maintaining and upgrading (Phones, PCs, Server, etc)- Integration of customer specific Software solutions on clients within the networkTraining / Coaching.

Frankfurt Am Main Area, Germany

3 years degree - Certified as a "Computer Science Expert with Subject Area: System Integration"- Desktop Support for a mixed OS Environment <50 stations- Installing and maintaining servers based on RedHat 7.3 - Setting up Webservers, Email Servers, Backup Servers- Maintaining PBX and IP Phones- Purchasing and planing IT Hardware- Building workstations.