Nick Roper Email and Phone Number
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Nick Roper personal email
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Customer Care Manager with an extensive experience gained within a compliance driven environment. Skills developed working within a team, resolving complex customer complaints and meeting demanding regulatory deadlines. Driven by performance and looking to utilise these skills in a similar fast paced customer service role.
Nick Roper Photography
View- Website:
- nickroperphotography.com
- Employees:
- 2
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Customer Care ExecutiveBrightmoney Group Oct 2024 - PresentStockport, England, United Kingdom
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Lead Photographer, Company OwnerNick Roper Photography Dec 2015 - PresentStockport, United KingdomDoing what I love, for people in love. I take documentary images for lovely peoples wedding days, helping them with any little (or big) bits that they need prior to their big day. Delivering gorgeous imagery to last their lifetimes.
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Charity Relationship CoordinatorPets At Home Foundation Jun 2022 - Aug 2024Handforth, England, United Kingdom• Developing and managing relationships with new and existing external charities and their partnered stores. This includes taking action when relationships lapse or breakdown. • Assessing funding proposals containing data in a range of formats.• Carrying out due diligence checks on all beneficiary organisations, including physically visiting beneficiaries.• Working with grant applicants and providing guidance where required and, making evidence based recommendations to management. • Collating evaluation data from beneficiaries to support impact assessments. • Using Salesforce CRM to manage applications, outcomes and report building. -
Customer Service RepresentativePets At Home Oct 2019 - Jun 2022• Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. • Communicating with customers through various channels, live chat, social media and telephone. • Communicating and coordinating with colleagues, all manner of feedback and . • Achieving an external feedback (Rant & Rave) ASAT score of 4.5 out of 5. -
Total Loss NegotiatorEasidrive Credit Hire & Repair Aug 2016 - Sep 2019Shentonfield Road, Sharston Industrial Area, Manchester. M22 4Rw• Resolution of liability issues in motor claims to aid recovery of total loss payments for referred clients.• Working to strict KPI’s to ensure maximum recoverability of credit hire fee’s.
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Customer Care ManagerAviva Jun 2012 - Apr 2016Rac House, Stretford, Manchester• Manage and resolve complaints in accordance with Aviva’s complaint management processes & principles and the FCA’s complaint handling requirements. • Listening to Aviva customers, understand their needs, empathising with them and deliver excellent customer service.• Identifying and capturing the root cause of complaints, feeding this back to relevant areas/teams and agree necessary actions• Accurately record complaint data to ensure the integrity of the FCA return. • Ensuring that customers’ complaints are resolved within the framework of FCA principle of treating the Treating Customer Fairly.• Sharing ideas, skills and knowledge with colleagues to aid them and where necessary being a point of referral. -
Motor Claims Liability HandlerAviva Jan 2007 - Jun 2012• Resolution of liability issues in motor claims to facilitate non fault third party conversions into the Aviva repairer network.• Collaborated in the process redesign that increased non fault settlement by 28% and reducing claims lifecycle 17.8% from 78.9 days to 64.8 days• Negotiating with other Insurance companies using knowledge of case law to a satisfactory conclusion for both client and company.• Point of contact from change in computer system, teaching fellow colleagues how to use the new system whilst liaising with training team.
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Third Party Care HandlerAviva Jan 2005 - Jan 2007Cussons House, Cheadle.• Upselling the Aviva repairer network to the non-fault party involved in motor accidents with the Aviva client.• Arranging medical examinations with medical specialist or referrals to a friendly solicitor.
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Household Claims AdvisorAviva Apr 2004 - Dec 2004Cussons House, Cheadle.• Liaising with suppliers to achieve the correct outcome for claim settlement.• Negotiating settlement directly with customer.
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Customer Service AdvisorAviva Mar 2003 - Mar 2004Customer Services• Sale and Maintenance of Aviva Motor Insurance policies.• Upsell of additional products to meet bonus targets.
Nick Roper Skills
Nick Roper Education Details
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Stockport CollegeDistinction. -
Stockport CollegeDistinction.
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Stockport School
Frequently Asked Questions about Nick Roper
What company does Nick Roper work for?
Nick Roper works for Nick Roper Photography
What is Nick Roper's role at the current company?
Nick Roper's current role is Over 20 years of extensive customer service experience gained within a compliance driven environment. Key experiences within complaints management and relationship management..
What is Nick Roper's email address?
Nick Roper's email address is ni****@****iva.com
What is Nick Roper's direct phone number?
Nick Roper's direct phone number is 4474011*****
What schools did Nick Roper attend?
Nick Roper attended Stockport College, Stockport College, Stockport School.
What skills is Nick Roper known for?
Nick Roper has skills like Customer Service, Management, Business Planning, Time Management, Business Development, Event Management, Microsoft Office, Relationship Management, Financial Services, Team Leadership, Microsoft Excel, Advertising.
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Nick Roper
United Kingdom1logical.co.uk1 +441749XXXXXX
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