Nick Roper Email & Phone Number

Stockport, England, United Kingdom

Stockport, United Kingdom

Doing what I love, for people in love. I take documentary images for lovely peoples wedding days, helping them with any little (or big) bits that they need prior to their big day. Delivering gorgeous imagery to last their lifetimes.

Handforth, England, United Kingdom

• Developing and managing relationships with new and existing external charities and their partnered stores. This includes taking action when relationships lapse or breakdown. • Assessing funding proposals containing data in a range of formats.• Carrying out due diligence checks on all beneficiary organisations, including physically visiting beneficiaries.• Working with grant applicants and providing guidance where required and, making evidence based recommendations to management. • Collating evaluation data from beneficiaries to support impact assessments. • Using Salesforce CRM to manage applications, outcomes and report building.

• Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. • Communicating with customers through various channels, live chat, social media and telephone. • Communicating and coordinating with colleagues, all manner of feedback and . • Achieving an external feedback (Rant & Rave) ASAT score of 4.5 out of 5.

Shentonfield Road, Sharston Industrial Area, Manchester. M22 4Rw

• Resolution of liability issues in motor claims to aid recovery of total loss payments for referred clients.• Working to strict KPI’s to ensure maximum recoverability of credit hire fee’s.

Rac House, Stretford, Manchester

• Manage and resolve complaints in accordance with Aviva’s complaint management processes & principles and the FCA’s complaint handling requirements. • Listening to Aviva customers, understand their needs, empathising with them and deliver excellent customer service.• Identifying and capturing the root cause of complaints, feeding this back to relevant areas/teams and agree necessary actions• Accurately record complaint data to ensure the integrity of the FCA return. • Ensuring that customers’ complaints are resolved within the framework of FCA principle of treating the Treating Customer Fairly.• Sharing ideas, skills and knowledge with colleagues to aid them and where necessary being a point of referral.

• Resolution of liability issues in motor claims to facilitate non fault third party conversions into the Aviva repairer network.• Collaborated in the process redesign that increased non fault settlement by 28% and reducing claims lifecycle 17.8% from 78.9 days to 64.8 days• Negotiating with other Insurance companies using knowledge of case law to a satisfactory conclusion for both client and company.• Point of contact from change in computer system, teaching fellow colleagues how to use the new system whilst liaising with training team.

Cussons House, Cheadle.

• Upselling the Aviva repairer network to the non-fault party involved in motor accidents with the Aviva client.• Arranging medical examinations with medical specialist or referrals to a friendly solicitor.

Cussons House, Cheadle.

• Liaising with suppliers to achieve the correct outcome for claim settlement.• Negotiating settlement directly with customer.

Customer Services

• Sale and Maintenance of Aviva Motor Insurance policies.• Upsell of additional products to meet bonus targets.

National Diploma, Media (Moving Image), Distinction.

Advanced Gnvq, Art & Design, Distinction.

Education record