Nick Salt Email & Phone Number

Stoke-On-Trent, England, Gb

Leek, England, United Kingdom

I was tasked with undertaking the training programme from Learning needs analysis, training design through to the facilitation and evaluation throughout four phases over three business sites for a total of approximately 500 existing colleagues over a 24 month period for a programme to launch a new operating Platform to simplify ways of working. Forming part of a wider project team, the role requires effective communication throughout the team, mortgage operation and the wider business. A key dependency is strong stakeholder management to capture the requirements of the programme and balance these, with changing environments, regulations and business needs to ensure training requirements meet the needs of the target audience’s level of knowledge. The focus of the design for all bespoke training was to enable practical facilitation of each course planning and designing professional, compliant easy to follow training materials across a multi-skilled operational business.

Working as part of a wider mortgage services team in an outsourcing business model, the role requires identifying, planning and designing professional, compliant digestible training materials as well as the facilitation of quality induction and upskill training requirements for the mortgage business across a multi-site and multi-skilled operational business. Contributing to the strategic direction, vision, and development within the organisation. Liaising with key stakeholders from across the operation and the client (Co-op Bank), continually adapting to changing environments, regulations and business needs to ensure training requirements are achieved in a style to suit the target audience knowledge level, utilising appropriate instructional methodologies.

Leek, England, United Kingdom

To support my development into a training and education role, I secured an opportunity to undertake some part time teaching and training work at my local college, working with two groups of up to 18 students, studying to gain their BTEC level 3 business studies qualification.This enabled me to gain an understanding of a learner’s journey and required the preparation and delivery of bespoke teaching material, utilising varying methods to encourage participation across a range of different ages and abilities within tight timelines. The role required the evaluation of assessments, providing grading and feedback following the initial submission and resubmission of assignments.

Leek - Staffordshire

A secondment role working alongside other skilled subject matter expert from across the mortgage operation initially providing specialist knowledge from a secured arrears perceptive. A key contributor to both system interrogation (SIT) and user acceptance testing activity (UAT), the nature of the role necessitated the need to quickly learn all elements of the mortgage journey, most notably a full understanding and working knowledge of lending policy and its application. Assisting in test design, the preparation of test material and test plans as well as test execution, defect management, produced and provided comprehensive analysis, feedback, evidence and improvement suggestions across the Phoenix transformation delivery, considering the impact across various aspects of the mortgage operation

Leek

Managing mortgage customers who were experiencing financial difficulty or were in arrears on their mortgage payments, identifying indicators, establishing the root cause as well as obtaining detailed financial information allowed solutions to be matched and facilitated in an ethical manner to provide mutually beneficial forbearance options.

Bachelor Of Arts (B.A.), Business Administration And Management, General, 2:1

Graduated with Honours in Business Management in August 2014, modules completed include: Accountancy, Economics, Risk Management.

High School, Gcse'S, 7 Gcse’S Including Maths & English (Grades A To C)