- Develop complex pricing models, including revenue projections for the hospital system.- Conduct capacity planning analyses for all new and upcoming worksites.- Facilitate daily huddles to increase team awareness and project visibility.- Develop standard procedures to improve consistent and standard work in areas such as impound and towing, keyholder accountability, and standard project management.- Collaborate with other departments/stakeholders on daily work, including Security, Grounds, Facilities, Planning, Design & Construction, IT Security, and Real Estate.- Create over $100k annual savings by reprioritizing valet work from 24/7 service to demand-related mitigation on weekdays.- Increased ADA accessibility across campus by leading a month-long, decade-old project to refresh parking garage striping, resulting in improved visuals, and ADA compliance.

- Designed and implemented speed tests to provide a cycle time baseline and assess enforcement capabilities.- Improved and documented the process for parking enforcement, including taking license plate pictures and only enforcing multiple entries in the Plate Matching Tool, reducing overall cycle time for enforcement speed by nearly 50%.- Oversaw data collection and analysis of citations to prioritize patient and family parking.- Captured inventory to improve visibility and parts ordering of garage entrance call boxes, EV chargers, parking counter equipment, and overheight signs on campus.- Streamline future parts ordering and budget considerations by partnering with stakeholder teams to review parking gate inventory.- Improve team communication, consistency, and customer service by implementing monthly newsletter, team standard work and conducting monthly team training.- Improve safety of team members and improve traffic flow control by coordinating flagger certification training certification for the team.

- Project managed Battery EV deployments in both public transit and private carrier arenas.- Conduct customer care, including monitoring pre/post delivery inspections and regular check-ins.- Responsible for all sales activity within my region of Washington, Oregon, Idaho, Alaska, including existing customer support.

- Streamlined operations and enhanced efficiency by utilizing strategic scheduling of drivers and optimizing routes.- Developed financial models and analyses related to new business development strategies.- Hand selected by Fortune 100 companies to participate in RFPs based on personal track record of service delivery- Developed KPIs for performance monitoring across all operations.

- Demonstrated P&L accountability for over $30MM in annual budget.- Improved operational efficiency by building, in collaboration with HR, IT, Operations, and Recruiting, a more efficient workflow for new hires, that also reduced direct labor internally..- Developed a process to analyze employee data for better ride planning and implemented it across accounts.- Directed and held direct accountability for nearly 200 drivers and 150 buses across 150 routes spanning 4 states.- Successfully managed relationships with 10+ Fortune 100 accounts, including account growth within the area, as well as external account growth.- Effectively liaised with the drivers union on disputes, negotiation, arbitration, and union policies.- Regularly presented at monthly executive meetings and senior management conferences.- Contributed to strategic decision-making discussions, including growth, finance, and operations

- Planned development of, implemented and helped author both Policy & Procedure Manual and Safety Manuals.- Designed and implemented a monthly cost savings initiative of $100K+ by analyzing driver schedules, routing, and shift information to add efficiencies and operational improvements.- Fostered a culture of innovation by analyzing ridership and successfully introducing electric vehicles (EVs) to a Fortune 100 campus.

- Cultivated a culture of positive mentorship relationships that have led to 10+ promotions across multiple roles and companies, with many continuing to thrive today.- Developed accurate forecast models, maintaining < 3% annual forecast variance across all accounts. - Provide 24/7 local dispatch service, as well as remote support for central dispatch.

- Effectively showcased presentation skills to Fortune 100 clients during engagements and consultations.- Demonstrated proficiency in renegotiating contracts to achieve future strategic objectives, while maintaining contractual service levels.- Managed all aspects of a team of 10 drivers, including recruiting, hiring, training, scheduling, time management, coordinating vendor badge access to buildings, and performance reviews.- Managed and supervised all aspects of bus operations, including maintenance, cleaning, scheduling, daily operational activities, and bus storage lease agreements.