Nick Smith Email and Phone Number
toronto, ontario, canada
Nick Smith's Location
Toronto, Ontario, Canada, Canada
Nick Smith's Contact Details
Nick Smith work email
- Valid
- Valid
- Valid
Nick Smith personal email
n/a
About Nick Smith
Over 10 years of experience designing, delivering, and supporting SaaS solutions for some of the largest organizations in the world.Areas of expertise:Project Management:-Agile Project/Product Management-Waterfall Project/Product Management-Full Project Lifecycle Planning-Budget Management-Scope Management-Change Management Communication and Mentorship:-Technical Writing/Documentation-Technical Communication with Non-Technical Stakeholders-Coaching and Mentorship
Nick Smith's Current Company Details
Aion North
View
Versatile Cross-Functional Software Project Professional
toronto, ontario, canada
- Website:
- aionnorth.com
- Employees:
- 4
Nick Smith Work Experience Details
-
Senior Technical ConsultantAion North Jun 2022 - PresentToronto, Ontario, Canada-Manage the implementation and deployment of Quality Management Software throughout the full delivery cycle to successful client Go-Live
-
Senior Implementation ConsultantCompliancequest Apr 2022 - Jun 2022-Manage the implementation and deployment of Quality Management Software throughout the full delivery cycle to successful client Go-Live -
Business Support AssistantBc Provincial Government Dec 2021 - Apr 2022Victoria, British Columbia, Canada-Administered internal system user tables for several systems, including expense authorities, disposal request portals, and public auction portal-Initiated disposal requests for government ministries and broader public sector-Supported webform system for external request submissions-Liaised with government ministries, broader public sector, and general public to provide access, instruction, and information across several electronic systems and government processes -
Senior Technical ConsultantSummit Ehsq Inc. May 2019 - Mar 2021Toronto, Ontario, Canada-Run projects full cycle, from Sale to Go Live managing all aspects of requirement gathering, design, documentation, training, and deployment while adhering to project budget and constraints-Architect custom solutions for projects, running a team of consultants to deliver solutions to meet unique customer needs-Design and execute all aspects of company onboarding process, including program design, creating documentation, and scheduling-Delivery of onboarding program for new hires (both onsite and remote), including training, mentorship, and establishing individualized learning paths-Provide Customer Success services for existing customers through ongoing quality assurance, support, and relationship management-Fulfill role of Sales Engineer to prepare and facilitate live demos for Sales team -
Senior Enterprise Delivery ConsultantIntelex Technologies Inc. Jan 2019 - May 2019Toronto, Canada Area -
Technical Client Success ManagerIntelex Technologies Inc. Dec 2016 - Jan 2019Toronto, Canada Area-Resolve highly complex issues for identified tier-1 clients through scoping, solution design, and execution in Live system environments-Conduct in-depth forensics to determine optimal solutions to unique customer requests/issues-Manage customer relationships and provide a point of escalation for level-1 issues-Provide consulting services for best practices in deploying EHSQ enterprise software, both remotely and onsite- Conduct installation and configuration of applications in client environments-Produce documentation outlining best practices and lessons learned to continuously improve operational excellence-Consult with Product Management to review unique issues, new features, and product functionality to disseminate to the appropriate departments-work cross-functionally with all departments internally to resolve issues at any level--technical, relationship, financial, or communicative-Facilitate client training as required (onsite and remote)
-
Technical CommunicatorIntelex Technologies Inc. Apr 2016 - Dec 2016Toronto, Canada Area-Discover application functionality through usage/ reverse engineering-Create User Guides for existing applications-Consult with Product Managers of unreleased applications to produce User Guides and training material for upcoming releases-Manage revisions using GIT to ensure proper versioning and change tracking-Publish documentation for Online Help using MadCap Flare
-
Project ConsultantIntelex Technologies Inc. Aug 2014 - Apr 2016Toronto, Canada Area-Create Project Plan and Timeline-Liaise with cross-functional stakeholders to gather client requirements for software configuration-Translate configuration changes into client-facing documents to present to client for sign-off-Configure all aspects of software to customize it for client-Deliver all training for software platform and applications both remotely and onsite-Conduct User Acceptance Testing with clients, and respond to any issues as needed-Import mass lists of employees, users, and legacy data as required-Coordinate Go-Live and Roll Out of the system corporate-wide with client to ensure successful deployment-Transfer clients to Support Team for continuity of support moving forward-Manage project expectations, timelines, and conflict as required to ensure adherence to the project plan-Create Training materials and resources as needed
-
Client Excellence AdvisorRl Solutions Jun 2012 - Aug 2014Toronto, Canada AreaThis position combines the roles of Account Manager, Support Analyst, Trainer, Consultant, and System Administrator. I am responsible for ensuring the success of our tier-1 clients, including our ten most highly-valued accounts, some of which are among the top ten rated hospitals in the US. This position involves making many configurations changes in a live environment, and consequently requires a high degree of product knowledge, experience, and skill.-Recognized as a product expert, resulting in being chosen to pioneer a new pilot service for clients (remote system administration)-Ensuring continued client success by analyzing, predicting, and meeting client needs proactively-Delivering formal training sessions, both remotely and onsite-Taking on highly complex projects for non-standard configurations which are beyond the capabilities of the support team-Making extremely complicated changes in clients' live environment to address issues, where the fix could not be copied from the test environment-Reconfiguring entire applications in Live systems when required-Acting as a consultant for the client, in recommending best practices, assessing needs, and offering guidance in all aspects of the software-Generate revenue by selling and delivering services to clients as needed (training, consulting, project hours)
-
Implementation SpecialistRl Solutions Apr 2011 - Jun 2012Toronto, Canada AreaThis position combined the roles of a Business Analyst, Support Analyst, Project Manager,Trainer, and Implementation Specialist. I was responsible for coordinating all aspects of successfully implementing our application in the client's environment.-Traveled onsite to gather client requirements-Analyzed client requirements to architect an exceptional software configuration/deployment-Created, tested, and delivered entire client configurations-Coordinated team of technical resources to install application locally-Coordinated team of development resources in cases where custom development work was required for the project-Traveled onsite to deliver face-to-face training on all aspects of software (use, administration, reporting, support)-Adhered to a strict project schedule, ensuring that milestones were met, and deliverables were on time
-
Client Support LiaisonRl Solutions Jun 2010 - Jun 2011Toronto, Canada AreaThis position combined the roles of customer service representative, support analyst, trainer, and client liaison. I was the first point of contact for all client inquiries, and my responsibilities included diagnosing and resolving client issues spontaneously, as well as connecting clients with other internal resources.-Achieved the highest ticket throughput of any member of the support team-Provided Tier 1 and 2 support for over 600 clients across 6 applications-Recognized as an authority on report generation, and consequently provided level-3 support for colleagues internally-Delivering informal training sessions to clients-Administered client support portal-Wrote, edited, and catalogued articles for client knowledgebase-Wrote, edited, laid out, and published monthly external newsletter for client distribution-Created and delivered several educational presentations (on advanced functionality of the software) to clients during our annual users group conference-Achieved a thorough understanding in the fields of risk management, patient quality, and claims management
-
Circulations AssistantUniversity Of Toronto 2007 - 2010Toronto, Canada Area• Facilitated patron loans and returns to the library• Communicated referencing information to patrons including archived, off-site, and database materials• Instructed patrons on the use of resources• Organized and maintained stacks, including re-shelving and shelf-reading.• Excelled at duties, resulting in being selected as the only assistant to remain on staff through the summer months for two consecutive years.
Nick Smith Skills
Strategic Communications
Business Analysis
Requirements Analysis
Editing
Text Editing
Research
Interpersonal Communication Abilities
Problem Analysis
Problem Solving
Collaborative Problem Solving
Process Improvement
Software Implementation
Solution Implementation
Training
Public Speaking
Mla Style
Writing
Healthcare
Client Liaison
Manage Client Relationships
Teamwork
Databases
Risk Management
Analysis
Time Management
Troubleshooting
Software Documentation
Nick Smith Education Details
-
English Language And Literature, General
Frequently Asked Questions about Nick Smith
What company does Nick Smith work for?
Nick Smith works for Aion North
What is Nick Smith's role at the current company?
Nick Smith's current role is Versatile Cross-Functional Software Project Professional.
What is Nick Smith's email address?
Nick Smith's email address is ni****@****lex.com
What schools did Nick Smith attend?
Nick Smith attended University Of Toronto, George Brown College.
What skills is Nick Smith known for?
Nick Smith has skills like Strategic Communications, Business Analysis, Requirements Analysis, Editing, Text Editing, Research, Interpersonal Communication Abilities, Problem Analysis, Problem Solving, Collaborative Problem Solving, Process Improvement, Software Implementation.
Who are Nick Smith's colleagues?
Nick Smith's colleagues are Antonio Córdova, Carlos Córdova Córdova, Luciano Andrés Paron, Anthony Cheung, Capm, Jorik Siemes, Belén Lagares, Don Van Hout.
Not the Nick Smith you were looking for?
-
-
-
Nick Smith
Senior Incident Response Consultant At Google Cloud (Mandiant)Greater Vancouver Metropolitan Area2fireeye.com, mandiant.com -
2telus.net, ibm.com
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial