Nick Smith Email & Phone Number

Toronto, Ontario, Canada

-Manage the implementation and deployment of Quality Management Software throughout the full delivery cycle to successful client Go-Live

-Manage the implementation and deployment of Quality Management Software throughout the full delivery cycle to successful client Go-Live

Victoria, British Columbia, Canada

-Administered internal system user tables for several systems, including expense authorities, disposal request portals, and public auction portal-Initiated disposal requests for government ministries and broader public sector-Supported webform system for external request submissions-Liaised with government ministries, broader public sector, and general.

Toronto, Ontario, Canada

-Run projects full cycle, from Sale to Go Live managing all aspects of requirement gathering, design, documentation, training, and deployment while adhering to project budget and constraints-Architect custom solutions for projects, running a team of consultants to deliver solutions to meet unique customer needs-Design and execute all aspects of company.

Toronto, Canada Area

Toronto, Canada Area

-Resolve highly complex issues for identified tier-1 clients through scoping, solution design, and execution in Live system environments-Conduct in-depth forensics to determine optimal solutions to unique customer requests/issues-Manage customer relationships and provide a point of escalation for level-1 issues-Provide consulting services for best.

Toronto, Canada Area

-Discover application functionality through usage/ reverse engineering-Create User Guides for existing applications-Consult with Product Managers of unreleased applications to produce User Guides and training material for upcoming releases-Manage revisions using GIT to ensure proper versioning and change tracking-Publish documentation for Online Help using.

Toronto, Canada Area

-Create Project Plan and Timeline-Liaise with cross-functional stakeholders to gather client requirements for software configuration-Translate configuration changes into client-facing documents to present to client for sign-off-Configure all aspects of software to customize it for client-Deliver all training for software platform and applications both.

Toronto, Canada Area

This position combines the roles of Account Manager, Support Analyst, Trainer, Consultant, and System Administrator. I am responsible for ensuring the success of our tier-1 clients, including our ten most highly-valued accounts, some of which are among the top ten rated hospitals in the US. This position involves making many configurations changes in a.

Toronto, Canada Area

This position combined the roles of a Business Analyst, Support Analyst, Project Manager,Trainer, and Implementation Specialist. I was responsible for coordinating all aspects of successfully implementing our application in the client's environment.-Traveled onsite to gather client requirements-Analyzed client requirements to architect an exceptional.

Toronto, Canada Area

This position combined the roles of customer service representative, support analyst, trainer, and client liaison. I was the first point of contact for all client inquiries, and my responsibilities included diagnosing and resolving client issues spontaneously, as well as connecting clients with other internal resources.-Achieved the highest ticket.

Toronto, Canada Area

• Facilitated patron loans and returns to the library
• Communicated referencing information to patrons including archived, off-site, and database materials
• Instructed patrons on the use of resources
• Organized and maintained stacks, including re-shelving and shelf-reading.
• Excelled at duties, resulting in being selected as the only assistant to remain on staff through the summer months for two consecutive years.

Bachelor’S Degree, English Language And Literature, General

Specialist degree with a double major in English Literature and Philosophy.

Technical Writing And Analysis, A+

Develops the ability to communicate effectively to an audience, and teaches how to analyze written information to use structure to.