• Plan large events, confirm logistics, collect information and support the overall objective of well-planned internal/external events including Audio Visual and IT, facilities, publishing, corresponding with senior level speakers & event-day troubleshooting• Engage with SEC divisions/offices, incl. the Office of the Chairman, the offices of the Chief Operating Officer and other operational teams to deploy the appropriate level of support before & during an event• Create & moderate virtual programs/events via WebEx, Zoom, GoToMeetings, Microsoft Teams and Blue Jeans• Provide advice, guidance & support for programs/operations in performing technical, operational, and/or administrative working, including matters pertaining to logistics & facilities• Collaborate with senior officials and staff at multiple levels of SEC on the design, planning and production of high-quality and high-value public events, public outreach appearances & internal events• Serve as a project manager on various programs using applicable tools/techniques to evaluate business processes and enhance the product outcome• Conducts post-event debriefs, analyses and reports regarding participation, response and other information on the effectiveness of the SEC’s events & communication activities• Effectively explain technical information orally to non-technical audiences• Oversee the agency’s transition from analog mixing consoles to Yamaha LS9 series digital mixing consoles• Develop and administer trainings for proper usage of the agency’s digital mixing consoles• Troubleshoot and diagnose equipment and related problems to ensure system functionality• Setup, support, operating and maintain VTC and AV equipment and related services• Assist end-users and IT specialists by phone and email with first-level technical support and work with Tier II & other groups to resolve technical problems• Create new & innovative ideas to promote use of services, and to resolve and/or elevate problems

• Manage the day-to-day operations of the business as a whole while balancing the needs/requests of multiple clients, vendors, and contractors• Coordinate, produce and manage events for live and virtual audiences in a wide array of settings including webinars, conferences and industry panel discussions, and identify and leverage appropriate communication methods and production techniques to achieve event goals and objectives• Work closely with customers to understand event requirements, providing consultation and support for programs/operations in performing technical, operational, and/or administrative working, including matters pertaining to logistics, facilities, records and data management• Serve as Technical Director, managing all aspects of event production, including virtual meetings, audio/video set design, video recording, venue sourcing, as well as marketing, event staffing, and vendor coordinating• Establish and maintain credible, professional relationships with clients, internal business lines, and external vendors• Designed and installed fully functioning satellite streaming stations for client’s transition from live to virtual events to during the COVID-19 Pandemic• Provide technical support for productions, programs and events; supporting and advising the technical and sales teams on financial needs

• Organize the daily floor activities to ensure the timely set up, refresh and removal of equipment.• Perform daily floor management including directing the workflow of technicians and assisting with labor needs and scheduling• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.• Provide excellent service to exceed the expectations and needs of internal and external customers.• Maintain a positive relationship with all clients through effective communication.• Meet with guests on site to ensure that their needs were met and the equipment setup was working properly. • Monitor events and check in on customers throughout the day.• Foster the hotel/client relationship.• Assist in training technicians on all floor activities and on Marriott and American AVC service expectations.• Serve as a mentor for new hires.• Model and reinforces a positive working environment centered around company values.• Ensure the equipment sheets are updated and properly completed.• Work with team to establish coordinated communications for the management of events.• Attend BEO meetings as needed.• Perform preventative maintenance on equipment to keep it presentable and in good working condition.• Lead the team in proper security, storage, transportation, and maintenance of equipment.• Participate in physical inventory count processes as requested.

• Executed events through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.• Maintained a positive relationship with all clients through effective communication.• Displayed and understanding of the technical aspects of the job and demonstrated a comprehensive operational ability to troubleshoot and problem solve with equipment and software issues.• Handled equipment challenges and changes in a timely and professional manner.• Recognized company processes, followed procedures and completed systems entry and paperwork accurately.• Used the equipment sheets to determine the equipment scheduled for set up and for strike.• Interacted with other staff and outside vendors for equipment.• Increased revenue by utilizing floor up-selling techniques.

• Set up, install and operate equipment used to enhance live events, such as microphones, video recorders, projectors, lighting, sound mixing systems and DA-LITE screens of varying sizes.• Recorded meetings and presentations with video cameras, Marantz recorders and Powerpoint capturing software.• Diagnosed and resolve media system problems.• Designed layouts of audio and video equipment, and perform upgrades and maintenance.• Performed minor repairs and routine cleaning of audio and video equipment.• Greatly assisted in maintaining the inventory of over a million dollars worth of equipment.• Adjusted amplifiers, coordinated graphics used in displays and provided technical support for teleconferences, webinars and distance-learning classes.• Supervised small groups of freelance labor.• Coordinated equipment operation with material presented, according to notations in script or instructions of speaker.• Edited, copied and stored videotapes, DVDs and other digital media.• Managed Exhibit floors and breakout rooms during set-up, show days and strikes.• Coordinated with external clients and Show Managers to provide other departmental managers and divisions the opportunity to maximize client budgets and also utilize space arrangements to suit each clients Audiovisual and Teleconferencing needs.