Nicholas Shawn Campbell Email & Phone Number

Florence, South Carolina

Developes successfulrelationships through account development, referral networking, creating self-generatedbusiness leads as well as following up on marketing generated leads. Positions add-on features and transaction-based revenue generating units to new and existing ACST clients.Identifies customer and prospective customer needs using selling techniques andproduct knowledge to pair them with the appropriate ACST product(s). Also assists thecustomer in making a buying decision with ACST. Additionally, positions ACST cultureand experience in the industry to the market that we serve in a positive manner.● Makes effective outbound sales calls for lead follow-up / generation in order to gain new clientsand nurture existing ones.● Actively engages with existing clients in order to increase transaction based revenues and newfeature adoption.● Maintains a professional and positive relationship with software sales team in order to gainshared leads and follow-up.● Acts as the “voice of the group” to ensure effective communication between the sales team,other departments, management and other stakeholders.● Offers insight to sprint planning and sales strategy as it relates to increased feature adoptionand increased transaction based revenues.● Effectively prioritizes and manages opportunities and activities so that leads are advancedthrough the process to become closed:won.● Maintains accurate records in the CRM and adequately notes reasons for sales losses and/ordelays in purchases.● Maintains professional and technical knowledge by attending educational workshops; reviewingprofessional publications; establishing personal networks; benchmarking state-of-the-artpractices; participating in professional societies.● Performs other duties not otherwise listed as required by the company.

Works with new and existing clients to assist them in using ACST products using remote access, telephone and e-mail communication and site visits. Training, Sales, Customer Service, Implementation.Webinar Hosting.Schedules product overview and other activities to help clients begin using or further implement online giving, leveraging marketing and training materials.Manages activity and documents communication with clients clearly with sufficient detail to allow those who must access the records to understand the issue.Develops and maintains a high level of knowledge about eGiving solutions in relation to ACST products, including the third-party pricing structure, product features and strengths, PCI security requirements, etc. Shares best practices with and between clients to encourage improved utilization of products and services and to reinforce the value of the eGiving tools.Works closely with Sales to assist new, existing and potential clients in understanding and successfully integrating eGiving. Engages in inbound and outbound calls to facilitate the sales process by demonstrating eGiving functionality.Participates/Leads web events to further inform clients, and participates as necessary in Roadshows and client site visits.Develops and maintains a working understanding of competitor products in order to compare/contrast software in a positive, clear manner.Works with training, marketing, and IDD teams to develop resources (documents or video tutorials) that contribute to clients’ success.Troubleshoots issues relating to ACST product set-up and assists with setting up merchant accounts. Provides feedback to various internal teams to help drive the development of new solutions and improvement of existing solutions.Performs other duties not otherwise listed as required by the company.

Florence, South Carolina Area

Resolves routine, moderate and complex client issues; handles most issues encountered independently. Documents each call or email accurately and provides sufficient detail to allow management or analysts to understand the issue(s) and what actions were taken to correct the issue(s). Tests client data in the product and gains an understanding of how the client is using the software to help make improvements for future releases. Proactively seeks and escalates any observations of possible improvements to appropriate audience.Acts as Subject Matter Expert (SME) for assigned software, by applying innovation, creativity, product knowledge and troubleshooting skills to resolve challenging and unique client issues, as well as identify product opportunities.Acts as mentor to less seasoned members of the team.Participates in weekly team meetings and continuous training of new/enhanced products, customer service skills, new technical tools and applications used in the call center.Proactively uses available time to research and learn more about ACST products.May back up Product Lead with Team Leading responsibility as needed.Resolves routine to moderate client issues, while continuing to build competency in complex issues. Handles approximately 75% of issues encountered without assistance/escalation. Documents each call or email accurately and provides sufficient detail to allow management or analysts to understand the issue(s) and what actions were taken to correct the issue(s). Escalates complex issues to the team lead/supervisor or more senior team member.Tests client data in the product and gains an understanding of how the client is using the software to help make improvements for future releases. Discusses any observations of possible improvements with team lead/supervisor.Performs other duties not otherwise listed as required by the company.

Florence, South Carolina

B.A. In Mass Communications

Education record