Nick Sciullo Email & Phone Number

Pittsburgh, Pa, Us

- Support 7,000+ Windows Virtual Machines - Design, deploy, and troubleshoot Group policies- Manage SCCM environment for Virtual Servers- Design and automate SCCM reports using Queries, Report Builder, and PowerBI- Orchestrate Windows Patch Management for all supported servers via SCCM with >90% compliance rate.- Assist with Desired State Configuration management and scripting- Create custom scripts and automations using Powershell- Collaborate with application teams to implement programs or troubleshoot application errors- Collaborate with server component teams (Virtualization, Network, Storage) to further troubleshoot system or network errors.- Primary for yearly CIS, PMA, SOC/SOC2, HITrust audits for patch compliance and server security- Achieve proper compliance for audits with policy implementation.- Lead efforts to retire Windows Server 2008 and 2012(R2) systems.- Document processes, procedures, and tasks.- Deploy servers using Nimbus automation platform- Troubleshoot and remediate system issues and errors- Coordinate and schedule Change Controls according to company policy- Participate in vendor meetings to discuss technical requirements, feasibility, and SDLC- Process backups and restore requests using Tivoli TSM and Dell Networker- Manage server resources and snapshots using VMware vCenter- Track all effort using Clarity PPM and Cherwell IT Service Management

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

Enterprise Windows Server Support

• Deploy virtual machines for new clients with individual hardware and application requirements. • Actively administer AD and fulfill requests for account creation, security and share permissions, and employee termination.• Automate daily reporting with scheduled tasks.• Coach team members during complex issue calls.• Continually ensure service boards for all customers are updated to meet SLAs and organized to maintain team efficiency.• Partake in a rotating on-call schedule.(In addition to previous duties)

• Deliver immediate, high level support to clients for a multitude of applications, environments, and networks.• Provide 24/7 support for Cloud hosting operations for 10,000+ users globally.• Ensure stable 24/7 datacenter operations for 20+ hypervisors, 400+ Virtual Machines, and all hosted applications.• Utilize Connectwise software to manage client issues and requests, cloud administration, and documentation.• Partake in a rotating on-call schedule.

Warrendale, Pa, Us

• Provide day to day support to 1200+ employees in branch offices to 24/7 call centers running mission critical applications.• Support Datacenter operations and critical hosted applications such as Citrix, MASterMind, and Microsoft Dynamics GP.• Utilize Track-It Helpdesk Ticketing software to manage work orders and document issues.• Manage inventory, configuration and deployment of issued iPhone and iPads.• Actively administer AD by fulfilling requests for account creation and employee termination. • Manage file shares and share permissions.• Led 2015 computer refresh project including hardware needs assessment, audits, logistics and deployment. • Assist with Payware Mobile Credit Card processing rollout.• Automated repetitive tasks with scripts.Software Utilized:Citrix Receiver and AppCenter, Track-It, TimeClockPlus, TeamViewer, Symantec Cloud, VMWare, Backup Exec, MASterMind, Microsoft Dynamics GP, Microsoft Office Suite, Active Directory, Microsoft Exchange, SCCM, DHCP, Terminal Services, DNS, Print Management, Airwatch.

Warrendale, Pa, Us

• Successfully brought XP Replacement project up to date from excessive backlog. • Configured and deployed over 225 computers in 7 months including legacy software migrations.• Design and built rapid deployment computer images to meet current company standards.• Tested and Deployed first set of 64 bit Windows 7 computers and diagnosed associated compatibility issues with migrating to the new architecture.• Led company wide printer compatibility upgrade project. Enabled 64 bit compatibility and uploaded drivers for more than 200 printers of varying makes and models. • Utilized Track-It Helpdesk Ticketing software and Smartsheet to organize replacements and SLAs. • Managed inventory and secure recycling of legacy hardware. Software utilized:Trackit, Dell Data Protection and Encryption, Symantec Cloud Antivirus, Citrix receiver, Timeclock, Microsoft Office Suite, Autodesk AutoCAD and Cisco Any Connect VPN.

Pittsburgh, Pa, Us

During this 3 month Internship I closely worked with the PUH PC Support and MUH PC Support teams to field tickets, support users, update software/hardware and service Howard carts. Duties Included:• Support users in day to day operations on all UPMC clinical desktops, laptops, and all-in-ones.• Use DameWare to remote to client machines to walk them through a task or solve problems, update programs, and backup computers.• Image client desktops and laptops to UPMC standards and install programs as needed.• Install, configure and update Vergence on imaged and clinical machines.• Install, configure, and service Howard Med Cards. (Printers, Scanners, Tap-and-Go)• Install, configure, and update Nuance Microphones and Dragon Medical software.

Raleigh, Nc, Us

• Solve and recommend actions or products to solve vehicle related customer issues.• Utilize inventory management tools.• Business parts delivery.

Wexford, Pennsylvania, Us

• Inspect and repair trade in vehicles• Diagnose issues and perform repairs

Associate'S Degree, Information Technology And Network Administration

Associate'S Degree, Automobile/Automotive Mechanics Technology/Technician