Act as the main point of contact for clients.Deliver an exceptional client experience through timely and consistent communication. Identify, present, and successfully secure new referrals.,Work cross-functionally with team members from multiple departments to find the best solution to solve our client’s pain points.Consistently meet and exceed retention quota.

Owned problem resolution for account transitions from project closure into the operations services stage.Development of process management/process improvement for post-project installation for major accounts.Produced, fostered, and developed relationships with external partners/vendors, promoting teamwork, and driving results internally and across departments.

Led and influenced cross-functional project teams for the dry baking division, with a focus on warehouse club stores. Managed packaging development with agency partners, vendors, and customers.Collaborated with sales teams for creative and competitive branding, creation of sales materials, and launching of new products supporting the company vision and strategy.Analyzed product performance, competitive landscape, and category trends. Executed market research project with the development of in-store event marketing. Managed Holistic Margin Management projects for the marketing innovation team, which decreased operating expenses by $225,000 annually.

Primary contact for external customers and the internal sales team. Skilled in order management, service resolution, supply chain, and logistics coordination.Led multiple Consumer Insights projects with internal Customer Operations and Support functions to improve efficiency and performance.Trained, mentored, and developed new operations personnel.

Managed payroll for salon personnel of the Premium Salon Division.Acted as a liaison with Field Human Resource / Management staff to handle personnel complaints/ investigations.Worked with cross-functional teams on creation and process improvement of corporate Human Resource/field support operations.

Acted as the liaison between field personnel and corporate personnel in various departments at all levels throughout the organization.Assisted, supported, and communicated with salon supervisors and managers in solving problems relating to daily operations.Researched and authorized salon vendor requests and invoices.Managed salon supply requests.Coordinated salon repair projects to ensure operational, health, and safety standards.Contributed to Smartstyle operations department projects and process improvement.

Assist salon directors and VPs with written correspondence, telephone communication, and projects.Assist in creation, updating, and delivery of memos, reports, and policy updates to field staff.Assist salon and field personnel with payroll issues.Handle investigation on personnel issues on behalf of directors and VPs.Support and maintain a professional relationship/partnership with WalMart.Assist in coordination of salon operations with internal corporate departments.

Assist salon employees, Area Supervisor, and Regional Supervisors in technical Point of Sale (POS) problems, errors and procedures.Assist in completing collection of daily sales information from all Regis brands.Assist Regis departments of Operations, Replenishment and Allocations, and Payroll with investigating and understanding POS issues in the salons and/or with individual salon employees.Provide exceptional support and assistance to all Regis employees in a professional manner.**Originally a temporary position - offered a fulltime position based on exemplary performance.**

A key point of contact within salon operations for a region of Supercuts salons.Participated in a variety of special projects for Regional Managers and Supervisors.Helped coordinate new salon openings and closings.Met regularly with Directors and/or Salon Coordinators to discuss and analyze salon reports including sales, costs, payroll, and store quotas.