Commercial Operations Director
- Member of UK&I Leadership Team, working alongside VP Sales and VP Consulting to set strategy for the business and to create solutions in response to commercial challenges - Responsible for delivering commercial analysis and reporting on/forecasting UK&I business performance, to inform decision making process at UK&I and Group level- Lead on reporting to the SHL Operating Committee, producing UK&I Board Reports, monthly/quarterly UK&I performance data, and defining and measuring progress against UK&I Leading Indicators - Lead responsibility for planning and implementation of key sales initiatives, such as subscriptions, bid process, Sales Transformation (selling skills and account management), and reboarding clients - Alignment of presales time to specific accounts and measurement of impact of this activity - Responsible for ensuring client propositions embedded within the UK&I sales and PS team, and measurement of their success within the UK&I- Accountable for the performance of the Commercial Operations team, comprising 9 individuals who provide analysis on business performance, support client management and delivery activities, and resource all client delivery and presales interventions. - Accountable for the optimal delivery of sales support activities, and for continuing to find both content and process improvements to enhance business functioning