Nick Sheedy Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

4 month explorer program with the Strategy and Regulatory affairs department as a commercial analyst

Melbourne, Australia

Responsible for rostering staff in the customer service team and ensuring that we were adequately resourced at all times. The role also included a Team Leader aspect where I was responsible for taking escalations and managing the customer service team during shifts.Tasks included:- Forecasting contact levels and rostering in accordance to these forecasts to meet budget requirements- Interviewing job applicants and making hiring decisions- Conducting yearly performance… Show more Responsible for rostering staff in the customer service team and ensuring that we were adequately resourced at all times. The role also included a Team Leader aspect where I was responsible for taking escalations and managing the customer service team during shifts.Tasks included:- Forecasting contact levels and rostering in accordance to these forecasts to meet budget requirements- Interviewing job applicants and making hiring decisions- Conducting yearly performance reviews for staff and helped set the company's customer service objectives.- Training staff so they are aware of new processes and service strategies- Passing on feedback and improvement ideas to key stakeholders in the business Show less

Inbound contact role servicing customers through phone calls, web live chat and emails. The role also involved monitoring the company social media pages.