Director at Crown Products & Services

Built, trained and directed a team of Data Analysts in formulating and executing Key Performance Indicators (KPIs) to deliver enhanced operational performance and productivity. Direct and lead bi-weekly performance calls with Branch Offices to evaluate project success, monitor performance and ensure accountability.• Recognized as Subject Matter Expert (SME) for onside bank and government audits.• Formulated and delivered a Legal Selection Model that increased corporate asset value by $70M or 10%.• Enhanced data capture and reporting initiatives, collaborating with IT Department to design and implement automated processes that improved efficiency and accuracy.• Prepared technical reporting and presented commentary and analyses to executive leadership team.• Improved adherence to SLAs by partnering with business to design and implement over 90 legal milestones.

Promoted to facilitate cross-functional leadership teams in devising and executing operational strategy and reporting, driving improved processes and procedures to achieve desired outcomes.• Developed reporting initiatives and process enhancements that secured a 15% increase in revenue to $100M over the course of three years.• Designed a Regional Law Firm Model to facilitate strategy changes, including branch office profitability analyses.• Catapulted software adoption rate from 38% to over 78% by partnering with Law Firm General Management.

• Utilized SAS Macro Code to improve and automate streamlined inventory allocation procedures.• Conceptualized and implemented KPI reporting to evaluate performance trends and inventory tracking reporting.• Compiled and presented daily revenue and performance reporting to Chief Executive Officer (CEO).

• Regularly built and maintained 75+ multivariate statistical models to increase enrollment and retention rates.• Designed automated data manipulation programs in SAS that increased statistical modeling efficiency.