To be professional and efficient when inspecting, discussing, organizing and updating customers with the servicing of vehicles.

• Ascertaining automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.• Processing insurance claims, quotes and approvals for repairs.• Managing fleet repairs and maintenance for large, medium and small fleets including organizing services with drivers. • Working with contracted fleet service providers ensuring correct discounts and preventative maintenance are carried per specific vehicle requirements. • Maintaining internal vehicle fleet maintenance and compliance. • Verifying & maintaining warranty and service contract coverage.• Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.• Monitoring and gathering data for department reporting such as gross margins, evaluating efficiency & productivity.• Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.• Maintaining customer rapport by explaining estimates and expected return of vehicle; updating data and being the first point of contact for customers and contractors.• Updating job knowledge by participating in educational opportunities; reading manufacturers' publications.• Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Act as an intermediary in negotiations between buyers and sellers• Marketing and promoting properties for sale• Monitoring sales as they proceed and liaising with all interested parties including mortgage brokers, solicitors, surveyors and other estate agents• Advising clients and helping buyers to decide what they want to buy• Keeping up to date with trends in the local residential property market and providing advise based on sales and trends• Advise clients on market conditions, prices, mortgages, legal requirements and related matters.• Coordinate property closings, overseeing signing of documents and disbursement of funds• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases• Coordinate appointments to show homes to prospective buyersDevelop networks of attorneys, mortgage lenders, and contractors

Responsible for the overall management of assigned residential properties to satisfy the requirements of the owners and tenants, to preserve and increase the value and integrity of the properties and to meet the financial objectives of the ownership and management.• Establish a rental rate by surveying local rental rates• Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.• Contracted tenants by negotiating leases; collecting security deposit.• Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping services• Maintained building systems by contracting for maintenance services; supervising repairs• Secured property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies• Enforced occupancy policies and procedures by confronting violators• Prepared reports by collecting, analyzing, and summarizing data and trends• Enforced terms of rental agreements• Ensured compliance with relevant laws and regulations• Ensured the premises is ready for new occupants• Ensured timely payments and collections• Minimized rental arrears

• Fire & Life Safety control, Engineering Systems and access control & security CCTV systems monitoring of premier multi tenant 52 floor high rise in Financial District in San Francisco, CA• Supervision, delegation and task management of security team of 10-25 members• Assisting supervisor, building management, engineering and emergency services• Enforcement of building regulations for access and security procedures• Initiating correct and timely response for disasters, emergencies, security and engineering issues.• Incident reporting and investigations• Ensuring requests by employees, contractors, and visitors are resolved in a timely and efficient manner.• Assisting management while providing advance and real time intelligence on potential risks to personnel and assets.

• Auto Services Manager with large commercial company with multiple locations specializing in full automotive services and tires sales.• Assisting guests in making an informed buying decision of our products and services.• Handling phone inquiries and quotation request in a professional and courteous manner motivating the guest to shop at Wheel Works.• Ensuring all transactions are handled with honesty and integrity.• Demonstrating sales skills and techniques to improve individual and store sales performance.• Resolving customer complaints.• Suggesting selections that meet guest’s needs, and emphasizing selling points of article such as quality and utility.• Maintaining the appearance and image of the store.• Supervising service team of 6-12 members to provide extensive diagnosis and repair of automotive electrical systems, frame & suspension, fuel & brake systems and tire sales.• Maintaining various related records and files• Performing inventory control, dispatching work, writing service orders, ordering replacement parts, etc.• Evaluating the reason for malfunctioning of a vehicle and suggest repairs, compiling estimates of repair costs, and securing customers' approval to perform repairs.