Nick Singh Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Leveraging my extensive experience in the Finance sector, and driven by my strong passion for entrepreneurship, I started my own company, Zorba property Group in 2021.• I gained invaluable experience in Sales, Marketing and Customer relationship management in the process.• This step in my career taught me the intricacies of running a business including generating new business, maximizing return on investment, staff management, and most importantly lasting customer satisfaction.• I am now ready to bring these learnings to the corporate sector to make a meaningful contribution to what I do next.

525 Collins Street Melbourne Vic 3000

Prepare business Letter of offers for relationship managers whilst checking security schedules to ensure all documentation prepared is complaint before customer execution• Prepare particulars of agreed change documents and alter changes on the system to ensure changes are accurate as per relationship manger/Officer request.• Update PPSR register and provide management feedback of any missed information that has not been captured on customer schedule.• Articulating loan and customer information clearly, effectively and persuasively• Conducting title search to confirm proprietors’ name and accuracy as per security policy

Scoresby, Victoria, Australia

Ensuring all legal documentation is compliant and meets regulatory standards• Liaising with business managers to ensure all documentation is accurate and disbursement of funds during the settlement process• Completing all verification of income, KYC, HEM, GLE and performing employment checks where applicable.• Ensuring all NCCP requirements are met and following up pending requirements with the business manager.• Seeking a policy waiver where applicable where the approval requirements are not met.• Providing outstanding customer service as the first point of contact for ~500 dealers• Updating dealer network on the status of finance contracts throughout the settlement process

800 Bourke Street Docklands Victoria 3008

Maintained a success rate of nil missed settlements every financial period• Ownership and resolution of urgent customer queries in collaboration with internal stakeholders• Processing loan documents for settlement and payment to suppliers• Daily co-ordination with internal and external stakeholders including solicitors and banks• Verifying all loan applications in accordance with policy and follow-up any unconfirmed transactions.• Updating all system and process documentation in line with current regulatory requirements in Siebel, Oracle and ebobs• Leading by example as the “go-to person” for assisting peers, business bankers/associates for all urgent escalations.• Recognised for providing exemplary service including managing urgent same day escalations to ensure provision of exemplary customer service

Melbourne, Australia

Provided excellent customer service to external parties such as solicitor’s third-party organisations.• Verified and certified settlement files to enable smooth transaction of settlement of home loans.• Completed end to end management of 15 home loans/day on average including compliance requirements from verification through to settlement.• Engaging with internal and external stakeholders to ensure completion of loan and settlement requirements.• Undertook problem resolution of home loans with inadequate documents by liaising with solicitors to ensure no impact to client settlement.

Melbourne, Victoria, Australia

End of end case management of complex mortgage files to ensure exemplary, timely service within SLA• Provided excellent service to all stakeholders including customers, brokers, Mobile lenders, and panel solicitors.• Ensured all queries regarding home loan products are explained to the customer in detail.• Completed quality assurance, serviceability and capacity requirements as per banking guidelines.• Supported new and existing team members with complicated enquiries, advising colleagues on escalation processes and provided suggestions on continuous improvement to Team Leaders

Settlement of retail finance documentation as per cut off, in line with policy requirements.• Proactive support to dealers with queries and escalations during peak periods to achieve monthly revenue targets• Follow up on held offers by facilitating dealer communication resulting in same day settlement for meeting customer’s needs.• Successfully completed Kaizen Improvement online training as per business requirements.• Actively participated in team events to provide suggestions on improving after service experience.• Met all compliance and settlements deadlines, received dealer compliments, completed month end processing by working extended hours and on weekends, and helped colleagues to achieve company targets.

Agents Representative Real Estate, Property

Completed Agents Representative certificate

Diploma In Hospitality Management, Hospitality Administration/Management