Nick Skillett is a Inflight Manager at British Airways / Associate trainer at Beyond Theory at British Airways. He possess expertise in training, customer service, customer experience, employee training, coaching and 7 more skills. Colleagues describe him as "There are few people who have had a better grounding in delivering customer service excellence and training than Nick. He has vast experience of leading teams at British Airways and directly delivering service and he is exceptionally talented at providing grounded, practical, personable training and advice. " and "Nick has a passion for excellence and I cannot recommend him enough. He delivers training in a way that engages the team and uses his experience from his years service within BA. If first class was in human form it would be Nick. He has helped my teams understand the difference between very good and excellence and has helped me over the years at The Gonville Hotel Cambridge, Jesus College Cambridge and The Jockey Club Rooms in Newmarket - all of which have exceptional high standards and unique guests that expect nothing but the best. I can speak from experience not only has Nick helped the teams work better together but also as a result helped profitability. A true asset to any business. Christopher Ogston "