Nick Smith work email
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Nick Smith personal email
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I am a goal-focussed and performance-driven leader with extensive experience in the insurance sector including successfully delivering strategic, customer and corporate development programmes. I have a proven record of creating customer led business strategies and delivering large scale, transformational change with significant financial benefits both domestically and internationally. Deep understanding of Claims Management with wide experience of managing change, operating model, digital customer experience, customer journey design, and monitoring of operational performance and ROI.Specialties: Strategy, Digital Customer Experience, Ways of Working, Thought Leadership, Change and Programme Management, Operating Models & Processes Improvement
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Head Of Customer StrategyAviva Apr 2022 - PresentLondon, Gb -
European ClaimsChubb May 2021 - Apr 2022Ch -
Claims Transformation DirectorAxa Insurance Company Jun 2018 - May 2021New York, Ny, Us -
Global Head Of SmeAxa Group Mar 2015 - Jul 2020To lead AXA's Strategic initiative to drive significant growth of SME business and become 'the' Business Protector for our SME customers
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Head Of Strategy & Corporate DevelopmentAxa Commercial Feb 2012 - Mar 2015London, GbReporting to the CEO, AXA Commercial, and member of the Leadership team I am responsible for the ongoing development of strategy, market analysis, devleoping new opportunities & monitoring of performance. In addition I advise and assist the CEO and manage the internal liasion with the UK and Group functions in Paris. -
Head Of Group P&C StrategyAxa Commercial Feb 2010 - Feb 2012London, GbResponsible for ensuring AXA's UK and Ireland P&C operating companies have strategies in place which are clear, targeted and through competitive advantaged positions, will achieve industry leading returns on economic capital by 2015 in the chosen markets.
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Head Of Claims Strategy & ControlsAxa Commercial Jan 2007 - Feb 2010London, GbResponsbile to the Managing Director of Claims to develop the UK Claims Strategy, implement innovative and transversal initiatives across the breadth of claims, monitor the strategy through specific KPIs and provide assurance that all risks and controls are effectively managed within the operational units. Management of the Head Office claims team of 25 people. Specific acccoutabilities for Strategy & Change, Planning, MI, Risk & Compliance, Technology & Claims Fraud.
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Chairman Of The BoardInsurance Database Services Limited (Idsl) Jan 2008 - May 2011Chairman of IDSL from March 2010 to May 2011. IDSL is the general insurance industry's vehicle for ensuring that non-competitive data is securely managed and shared for the benefit of insurance consumers. This includes the Claims & Underwriting Exchange (CUE), supporting the Insurance Fraud Bureau (IFB), developing automated Motor recoveries and Mintery of Justice reforms on small Motor injury claims process.
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Transversal Claims ManagerAxa Paris Jan 2004 - Dec 2006Paris, Fr, FrWorking in AXA's global head office Claims function in Paris. My focus was on developing the global claims strategy, support the building of the central function, implementing a pan-european Fraud avoidance strategy and developing a global set of claims metrics. This was a 2 year secondment from AXA Insurance.
Nick Smith Skills
Nick Smith Education Details
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Heriot-Watt UniversityEconomics -
Northfield, Billingham
Frequently Asked Questions about Nick Smith
What company does Nick Smith work for?
Nick Smith works for Aviva
What is Nick Smith's role at the current company?
Nick Smith's current role is Head of Customer Strategy @ Aviva.
What is Nick Smith's email address?
Nick Smith's email address is ni****@****ail.com
What schools did Nick Smith attend?
Nick Smith attended Heriot-Watt University, Northfield, Billingham.
What skills is Nick Smith known for?
Nick Smith has skills like General Insurance, Change Management, Business Strategy, Management, Strategic Planning, Claims Management, Claim, Operating Models, Financial Analysis, Strategic Development, Capability Assessment, Thought Leadership.
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