Head Of Customer Strategy
Current
Apr 2022 - Present
AeroLeads people directory · profile
Nick Smith Email & Phone Number
Head of Customer Strategy
at
Aviva
1 work email found
@axa-insurance.co.uk
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Strategy
Location
United Kingdom, United Kingdom, United Kingdom
Who is Nick Smith? Overview
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Quick answer
Nick Smith is listed as Head of Customer Strategy at Aviva, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at axa-insurance.co.uk and a matched LinkedIn profile for Nick Smith.
Nick Smith previously worked as European Claims at Chubb and Claims Transformation Director at Axa Insurance Company. Nick Smith holds Ma (Hons), Economics from Heriot-Watt University.
Company email context
Email format at Aviva
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{first_initial}{last}@axa-insurance.co.uk
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AeroLeads found 1 current-domain work email signal for Nick Smith. Compare company email patterns before reaching out.
Profile bio
About Nick Smith
I am a goal-focussed and performance-driven leader with extensive experience in the insurance sector including successfully delivering strategic, customer and corporate development programmes. I have a proven record of creating customer led business strategies and delivering large scale, transformational change with significant financial benefits both domestically and internationally. Deep understanding of Claims Management with wide experience of managing change, operating model, digital customer experience, customer journey design, and monitoring of operational performance and ROI.Specialties: Strategy, Digital Customer Experience, Ways of Working, Thought Leadership, Change and Programme Management, Operating Models & Processes Improvement
Listed skills include General Insurance, Change Management, Business Strategy, Management, and 8 others.
Current workplace
Nick Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Nick Smith work experience
A career timeline built from the work history available for this profile.
European Claims
May 2021 - Apr 2022
Claims Transformation Director
Jun 2018 - May 2021
Global Head Of Sme
Axa Group
To lead AXA's Strategic initiative to drive significant growth of SME business and become 'the' Business Protector for our SME customers
Mar 2015 - Jul 2020
Head Of Strategy & Corporate Development
Reporting to the CEO, AXA Commercial, and member of the Leadership team I am responsible for the ongoing development of strategy, market analysis, devleoping new opportunities & monitoring of performance. In addition I advise and assist the CEO and manage the internal liasion with the UK and Group functions in Paris.
Feb 2012 - Mar 2015
Head Of Group P&C Strategy
Responsible for ensuring AXA's UK and Ireland P&C operating companies have strategies in place which are clear, targeted and through competitive advantaged positions, will achieve industry leading returns on economic capital by 2015 in the chosen markets.
Feb 2010 - Feb 2012
Head Of Claims Strategy & Controls
Responsbile to the Managing Director of Claims to develop the UK Claims Strategy, implement innovative and transversal initiatives across the breadth of claims, monitor the strategy through specific KPIs and provide assurance that all risks and controls are effectively managed within the operational units. Management of the Head Office claims team of 25.
Jan 2007 - Feb 2010
Chairman Of The Board
Insurance Database Services Limited (Idsl)
Chairman of IDSL from March 2010 to May 2011. IDSL is the general insurance industry's vehicle for ensuring that non-competitive data is securely managed and shared for the benefit of insurance consumers. This includes the Claims & Underwriting Exchange (CUE), supporting the Insurance Fraud Bureau (IFB), developing automated Motor recoveries and Mintery of.
Jan 2008 - May 2011
Transversal Claims Manager
Working in AXA's global head office Claims function in Paris. My focus was on developing the global claims strategy, support the building of the central function, implementing a pan-european Fraud avoidance strategy and developing a global set of claims metrics. This was a 2 year secondment from AXA Insurance.
Jan 2004 - Dec 2006
2 education records
Nick Smith education
Ma (Hons), Economics
Heriot-Watt University
Education record
Northfield, Billingham
FAQ
Frequently asked questions about Nick Smith
Quick answers generated from the profile data available on this page.
What company does Nick Smith work for?
Nick Smith works for Aviva.
What is Nick Smith's role at Aviva?
Nick Smith is listed as Head of Customer Strategy at Aviva.
What is Nick Smith's email address?
AeroLeads has found 1 work email signal at @axa-insurance.co.uk for Nick Smith at Aviva.
Where is Nick Smith based?
Nick Smith is based in United Kingdom, United Kingdom, United Kingdom while working with Aviva.
What companies has Nick Smith worked for?
Nick Smith has worked for Aviva, Chubb, Axa Insurance Company, Axa Group, and Axa Commercial.
How can I contact Nick Smith?
You can use AeroLeads to view verified contact signals for Nick Smith at Aviva, including work email, phone, and LinkedIn data when available.
What schools did Nick Smith attend?
Nick Smith holds Ma (Hons), Economics from Heriot-Watt University.
What skills is Nick Smith known for?
Nick Smith is listed with skills including General Insurance, Change Management, Business Strategy, Management, Strategic Planning, Claims Management, Claim, and Operating Models.
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