Troubleshot customer’s issues based on the customer’s description and customers’ needs.Emphasized product features based on analysis of customers' needs, and or technical knowledge of product capabilities and limitationsInterpreted and validated technical issues, tested solutions, followed-up and escalated when necessary.Maintained detailed documentation through logging of support cases and knowledge based articles for client and internal use.Provided high level and in-depth technical support by resolving inquiries by phone, in a manner and time frame consistent with department and team service levels and goals.Selected the correct products or assisted customers in making product selections, based on customers' needs, product and specifications.Worked collaboratively with customers, team members, implementation consultants, and resources across the company to achieve desired results.

Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.Maintained accurate records of patient care, condition, progress and concerns.Monitored vital signs, such as blood pressure and pulse.Responded appropriately to the physical, emotional and developmental needs of patients.Tested and recorded blood glucose levels.Obtained information about clients' medical history, drug history, complaints and allergies.Provided pre-operative and post-operative care.Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.Performed clerical duties, such as word processing, data entry, answering phones and filing.Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and chart

Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.Documented objective data and routine aspects of patient care.Collected patient specimens and data, including vital signs, input/output and other delegated measurements.Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Maintained accurate records of patient care, condition, progress and concerns.Monitored vital signs, such as blood pressure and pulse.Performed clerical duties, such as word processing, data entry, answering phones and filing.Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.