Nick Stals Email & Phone Number

Limburg, Netherlands

Gavle, Sweden

It has long been my ambition to write a book and now it's done! A Lozano Occasion is the first book in a series I have planned to write. The Lozano family contend with the law and criminal elements in Scranton, Pennsylvania during the Prohibition era.The entire book has been a product of my own work except for the cover design. I wrote, researched, edited.

Geldrop

Additional role which makes me responsible to lead work shifts. In this role I make sure that shifts run smoothly and that KPIs for that shift are met as much as possible with regards to service level, average handling time of inbound calls, wait times for inbound services, and adherence time of employees. Required tasks include coaching colleagues in.

Geldrop

Inbound customer support via telephone, text messaging and email for hundreds of client companies ranging from housing corporations to engineering companies.

Edinburgh, United Kingdom

At Sykes, I worked the phone in Dutch and English for a major international credit card company. I handled issues regarding corporate credit cards ranging from faulty and stolen cards to verifying fraudulent use with clients.

Lisbon, Portugal

By April I had distinguished myself as a senior agent with lots of technical and procedural knowledge which led to a transition as backliner in May of the same year. During my work I have learned soft skills to engage with customers and have grown personally as a more stress-enduring worker. I have maintained my meticulous work methods which has helped me.

Lisbon Area, Portugal

I started out in the after-sales Dutch Philips project in Portugal with a large group. We all had minimal experience in call centers and limited training in the products we were going to work with.

Blogging for graduates and students. A great way to reach an audience and keep on top of my writing skills.http://blog.grads.co.uk/author/nick/

Bangor, Gwynnedd, Wales

This was a requirement of the Harting Programme which allowed me to study at Bangor University for one year. I worked with one other Dutch tutor from the University of Groningen and we taught basic conversational Dutch to 16 British students (mostly students of German) during our first semester and more advanced grammar to 6 of those students during the.

Hiltrac at the time was a small 4 or 5 man company selling auto parts to customers and wholesale dealers. Activities included mostly processing customer orders and invoices but also some legwork in the warehouse. I helped to streamline the warehouse processes and occasionally dealt with customers when other employees were out on business.