• Slashed customer down time metrics for the department— consistently using empathy to deescalate frustrating situations.• Integrating a solution-based initiative to formulate and manage creative action plans for breakdown scenarios.• Retained customer loyalty by utilizing sensitive language to explain challenging data, building trust through transparency.

• Increased sales revenue through designing commercial vehicles to fit customer specific needs.• Boosted sales rep. productivity through the writing and processing of legal copy.• Managed pricing integrity through the review and finalization of price rating.

•Accelerated Linkedin engagement via blog posts, boosting views 50%•Effectively communicated with department teams remotely using to keep information aligned with company goals•Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning

•Increased monthly audience attendance rate by 25% through video/photo content as Co-manager of Social Media Pages: Swing State & The Future Husbands•Promoted my own performances through Albright College for Lincoln Hotel (Berks Jazz Fest 2016) & The Goggle Works (Berks Jazz Fest 2017)

-crafted drinks to order, providing quick and friendly service to customers-Maintained a professional attitude when working with the team to meet sales goals and to connect with regular customers, enhancing their experience

•Technically enhanced 5-7 MLA and/or APA articles weekly for academic journals, correcting grammatical and formatting errors as necessary while adhering to strict deadlines •Produced faculty curriculum- for balance of creativeness and rigor using MS Power-point, MS Word, and MS Excel to develop syllabi, presentations, and class projects.