Nicholas Steiger Email & Phone Number

Reading, Pennsylvania, United States

• Slashed customer down time metrics for the department— consistently using empathy to deescalate frustrating situations.
• Integrating a solution-based initiative to formulate and manage creative action plans for breakdown scenarios.
• Retained customer loyalty by utilizing sensitive language to explain challenging data, building trust through transparency.

Reading, Pennsylvania, United States

• Increased sales revenue through designing commercial vehicles to fit customer specific needs.
• Boosted sales rep. productivity through the writing and processing of legal copy.
• Managed pricing integrity through the review and finalization of price rating.

Columbus, Ohio Area

• Accelerated Linkedin engagement via blog posts, boosting views 50%
• Effectively communicated with department teams remotely using to keep information aligned with company goals
• Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning

• Increased monthly audience attendance rate by 25% through video/photo content as Co-manager of Social Media Pages: Swing State & The Future Husbands
• Promoted my own performances through Albright College for Lincoln Hotel (Berks Jazz Fest 2016) & The Goggle Works (Berks Jazz Fest 2017)

-crafted drinks to order, providing quick and friendly service to customers-Maintained a professional attitude when working with the team to meet sales goals and to connect with regular customers, enhancing their experience

Reading, Pennsylvania Area

• Technically enhanced 5-7 MLA and/or APA articles weekly for academic journals, correcting grammatical and formatting errors as necessary while adhering to strict deadlines
• Produced faculty curriculum- for balance of creativeness and rigor using MS Power-point, MS Word, and MS Excel to develop syllabi, presentations, and class projects.