Providing personal, home and business technology support and consultation.

Managing the new Workspace Services function for 14,000 employees and contractors; leading desktop and mobility architects and engineers.• Workspace Services is responsible for the design, implementation and governance for:o Windows and MAC desktops and laptops.o Windows virtual desktops on Azureo Virtual Applications (Citrix XenApp & AppV)o Endpoint Management (SCCM/MECM)o Mobility Management (MS Intune, Apple Business Manager) Interim technical lead for Corebridge Financial Messaging & Collaboration function.• Messaging & Collaboration is responsible for the design, implementation and governance of:o Azure Tenanto Messaging (M365, Exchange and Proofpoint)o Collaboration (MS Teams)o File Sharing (MS Teams, SharePoint, One Drive & Box) End User Services leader for the physical and logical separation of Corebridge Financial from AIG.

Led the design and began the implementation of the End User Services target operating model for L&R.• Desktop Engineering• Endpoint Management (SCCM)• Mobility (MS Intune)• Virtual Desktop Infrastructure (Azure Virtual Desktops, Citrix)• Messaging & Collaboration (O365, M365 Exchange)• Desktop Support (Standard, Executive)• Technical Lead for various technology modernization initiatives for L&R businesses. o Windows 7 to Windows 10o Citrix XenDesktop to Azure Cloud o VMWare AirWatch to MS Intuneo Juniper Pulse VPM to Palo Alto Global Protect

Technology Lead for L&R Contact Center as a Service (CCaaS) program.• Participated in AIG’s vendor selection process.• Inventoried L&R contact centers and requirements.• Due to COVID 19 impact, shifted to provide technical leadership for business and technical teams moving to an “all remote” working model.

• Coordinate multi-disciplined troubleshooting efforts for complex technical issues.• Develop and implement a holistic desktop and support strategy for the Investments business unit.• Contribute to the persona/profile initiative for AIG.

Migrate nearly 2200 business and technology staff, across 4 business units, from a legacy VMWare Horizon View to Citrix XenDesktop VDI environment.

Manage Field Services, Executive Support and Direct Business Support functions for AIG. o Field Services: Managed services function contracted with Dell/NTT Data. Branch-Office support function.o Executive Support: Primary support function for AIG’s Executives, primarily in the US.o Direct Business Support: Business-aligned vertical support function, supporting Investments, ERM, Finance and Corporate Systems.

• Manage a team of 35 Application Support technicians in Connecticut, New York, Houston, Los Angeles, Dublin, London and Chennai.• The Client Application Support team was responsible for managing and supporting a robust Citrix XenApp farm, an effective Juniper remote access solution, a large Virtual Desktop environment, as well as a concierge-level end-user support model.• The support model was in conjunction with various teams; Server Application Support, Development Application Support, Controls Application Support, ITSRC, DBA’s, Corporate IT Towers.

• Part of a small team that supported a large number of technologies and platforms, for a Hedge-Fund-style business unit within AIG. • Technologies and platforms included Windows Servers (2003/2000), Windows Desktops (XP), Cisco Networking (IOS, CatOS, PIX), Juniper SSL VPN, Fortinet Fortigate, NetApp vFiler, Exchange 2003/2007, Avaya Definity G3si, Avaya Intuity Audix, IPC IQMX, NICE, Borland Starteam, SAP ECC, Reuters 3000Xtra, Reuters Dealing, iCAP EBS Dealing. • I was also responsible for the management of all PRI, WAN, LAN and ISP circuitry

Responsible for the administration of Avaya Definity PBX, IPC IQMX and NICE call recording platforms.