Nick Talcott Email & Phone Number

Remote

Utilize speech analytics for the purpose of:- Automate QA processes- Analyze business impacts and guide recommendation- Gather insight on call drivers and behaviors - Maintain category accuracy and compliance - Generate valuable reporting for key call metrics

Lake Orion, Michigan, United States

Meet client photography and video needs and expectation by delivering quality and creative work.• Utilize continuous and strobe lighting to capture the subject in a creative way.• Utilize and continuously grow knowledge in Lightroom and Photoshop to meet client demands.• Create advertising and utilize Google SEO to entice new clients.• Utilize Adobe Premier knowledge to deliver client video requests

Detroit

• Utilize the Verint software to find speech trends and create categories based on business needs.• Gather data from these categories to find areas of improvement within the business.• View speech trends within the business to find possible areas of concern as they pop up.• Generate reports based on call metrics and speech categories to better aid the business in its understanding of what happens in the calls.

• Provide calls to help leaders coach behavior for team members • Use focused listening to identify issues with team member call process.• Gather data through focused listening to find key issues in the business.• Work to improve the effectiveness of a campaign by finding common issues in call flow.• Work with training to ensure team members are supported throughout their role.• Gather call examples to show team members in call calibrations• Create evaluations that… Show more • Provide calls to help leaders coach behavior for team members • Use focused listening to identify issues with team member call process.• Gather data through focused listening to find key issues in the business.• Work to improve the effectiveness of a campaign by finding common issues in call flow.• Work with training to ensure team members are supported throughout their role.• Gather call examples to show team members in call calibrations• Create evaluations that reflect what is taught in training• Work with leaders to develop focused evaluations that target certain focus points at a given time Show less

Owosso, Michigan, United States

• Facilitate clients in finding the right device to suit their needs• Troubleshoot issues with clients devices• Sell promoted products by digging deep with a client and finding their needs• Help create ad campaigns to deliver to our social media page• Create short promotional videos on various products sold in our location • Manage the companies social media profile (Facebook)

Owosso, Michigan, United States

• Stock items on the floor and rotate current stock• Help customers find items and suggest items to suit their needs• Maintain a watering schedule in the garden section• Run the cash register when the front end was busy• Run the licensing system for hunting licenses through the DNR

Associate'S Degree, Marketing

Marketing