Nick Dean Email & Phone Number

Atlanta, GA

• DJ various events which includes, but not limited to private events, corporate events, birthday parties, weddings, and festivals. Manage all aspects of DJing an event, which includes contract negotiation, providing all.
• Manage a number of social media accounts, including TikTok, Twitch, Instagram, Youtube, and Facebook, with a combined follower count of 23,000.
• Toured with multiple artists, includingRapsody6lackSummer WalkerDeante' Hitchcock

Atlanta, GA

• Provide sound equipment for various DJs, artists, and event hosts throughout the metro Atlanta area.
• Equipment available for rental includes speakers, microphones, mixers, turntables, and DJ controllers along with necessary audio and power cables required to operate equipment.

Atlanta, GA

• Teach students in private sessions about various aspects of DJing, including scratching, blending, and teaching hardware and software application.

Remote

• Stream DJ sets live on the Twitch platform at least 1 to 3 times per week
• Twitch Affiliate since June 2020 with 1.75 million minutes watched to date from all viewers
• Manage a live streaming studio and all aspects of a live stream musical performance, utilizing -OBS software to stream -Serato DJ -Streamlabs
• Manage approximately 10 moderators to ensure safety and engagement of all viewers.
• Collaborate with other Twitch streamers on collective streams to help others grow in the Twitch community.

Atlanta, GA

• Resident DJ for a long-running monthly party hosted at The Basement, dedicated to throwback hip-hop and R&B music alongside DJ Wally Sparks.
• Manage event promotions via social media, assist with venue relations, provide turntables and mixer, and garner an average of 200 attendees per event.

Atlanta, Georgia, United States

• Assisted associates with handling auto claims in all 50 states
• Guided associates to resources to ensure state laws are followed in order for claims to be handled efficiently
• Gave pointers to associates on how to consistently give remarkable customer service to customers
• Provided additional coaching to associates who needed assistance by listening to their phone calls in a one-on-one setting and provide feedback
• Assisted in working claims in a more complex department per management request

• Determined the value we owe to customers based evaluation reports we receive on totaled vehicles and including state taxes and fees that may apply
• Analyzed evaluations with customers and discussed settlement amount for their vehicle
• Sent instructions to titling department on which documents to mail to customer to move claim towards resolution.
• Bought 2-4 salvage vehicles from customers daily

• Assisted associates with filing auto and home claims in a call center environment, and found resolutions to errors that came across on the applications used to take loss reports
• Led team huddles daily, which included analyzing daily metrics, reviewing desired goals, and sharing ideas that would help the team
• Was single point of contact for call scoring consistency, conducted meeting with peers, gathered results, and shared results with management.
• Provided additional coaching to associates who needed assistance by listening to their phone calls in a one-on-one setting and provided feedback.
• Assisted in taking loss reports on days where call volume was very high and provided additional assistance as needed.

• Handled auto claims in a call-center environment for seven different states
• Assisted customers in resolving their auto claims by determining liability, reviewing coverages on the customer’s policy, and setting up body shops for the customer to have their vehicle repaired.
• Provided assistance to customers by answering their questions about the claim process and what they can expect in the future.