Provided remote support for sophisticated Riverbed SteelCentral end point and network performance management solutions including Aternity, Packet Analyzer, NetProfiler, NetShark and AR11.

Created and maintained sophisticated scripts which measured application and system performance using AWK, VBScript, UNIX shell scripts ( Bash and Korn) Perl, RRD, Webmin, nmon and NagiosEnsured alerting reflected SLA requirementsCoordinated with IT Operations, Application Support and managementConfigured and used proprietary monitoring toolsRegularly configured Nagios to reflect system changes and alerting requirements Conducted transaction analysis Assisted with building dedicated UNIX hosts for performance monitoring production and disaster recovery systemsProvided system performance data for analysis Created scripts to provide third party market feed performance data Created and updated detailed technical documentationInstalled and administered multiple instances of VMWare on HP1640 and HP 1850 servers using W2003 for production and test market feed applicationsMaintained RRD and UNIX scripts to provide the graphical presentation of system and application statisticsWorked with a remote monitoring centre in Bangalore to introduce overnight system and application monitoring procedures

Generated, administered and distributed product licences Provided performance monitoring consulting services to clientsResolved client application problemsDemonstrated to prospects and clientsInstalled applications across a wide variety of UNIX operating systemsTechnical liaison with software houses in the USARegularly visited site to resolve application problems and train clientsTrained sales people and new startersDesigned and held training courses for clientsSet up VMWare servers for developmentProvided extensive hardware and software support of PC’s and UNIX hostsProcured hardware and softwareSupported performance management software on test and development network Liaised with software houses in the USA on behalf of other distributors and clients

Asked by senior management to run a 15 strong site engineering team contracted to support many major City institutions proprietary networks. Managed multiple shift rotas to ensure consistent 24/7 support to clientsLiaised at all levels with client companiesHighlighted and where appropriate escalated issues with suppliers Conducted preliminary and yearly staff appraisalsStaff recruitmentInvestigated and resolved client support issuesCall analysis Ad hoc and formal visits to client sitesPresented to senior managementSet up site documentation for every siteSet up procedures and working practices Escalated support issues on behalf of engineersManaged training requirementsDesigned and maintained an intranet web page to allow engineers access to site information and team activities