Design and delivery of BPMN2 Process maps across all business functions including Customer Journey, SHEQ, Field Operations, Data and Programme Delivery. Lead Business Analyst and PMO for business change initiatives across the North-West and East-Midlands relating to Cadent Construction Management Organisation.

Seconded to the emerging technology function and responsible for successfully managing the requirements gathering, content development and launch of a public facing website promoting the activities of Electricity North West in the decarbonisation space.

Creation and management of the Programme Stakeholder Engagement plan to achieve the best possible experience for 2000 staff throughout the continuing programme of technical change. Focusing on the rollout of Windows10 and Office365.

Acting as the ‘Eyes and Ears’ of the department. Regular engagement with key business personnel to ensure fit-for-purpose solutions to their needs. Acting as a translator between technical change teams and the wider business developing and using appropriate channels of communication and engagement.

Making a positive impact on the culture of the business and employee experience. Building strong relationships with stakeholder at all levels across the business. Sharing news, driving change, informing and connecting people. Creating engaging and inspirational messaging, selecting and using the most appropriate communication channels and delivering them to the right people at the right time for maximum effect. Managing 3rd party supplier relations.

Working with key stakeholders to develop and communicate the business requirements for change. Facilitation of workshops and requirements sessions with people at all levels of the business. Communicating the requirements into something that technical system developers can easily interpret and finally user acceptance testing the resulting deliverables.

Building relationships across the business by sharing news, driving change, informing and connecting people through timely, relevant and impactful and impactful communications. Development of the monthly employee newsletter, daily updates to the departmental intranet. Developing and publishing messaging for the customer facing website using bespoke content management system – Sitefinity CMS.

Full redesign of the online company presence. Working closely with a design agency in order to achieve a new brand identity. Responsible for the control of all online marketing and digital communications within the company including day to day content management of the website and management of SEO strategy. Delivering adverts in magazines, exhibition stands, and company brochures.

Delivering internal communication campaigns to standards defined by the corporate brand team at London Head Office. Responsible for liaising with technical teams in order to effectively write online help screens and printed handbook content aimed at internal branch network staff for a new intranet and other systems. Day to day content management of the departmental intranet.(11 / 2001 to 05 / 2003) ONLINE BANKING SERVICE DEVELOPMENT MANAGER.Having gained experience of the Online Banking system I then took a role as a Service Development Manager. This was a facilitation role ensuring that The Online Banking Development Team had provided sufficient evidence to prove that the changes could be published to the live environment and ensuring that this was accepted by the Live Support Team.(04 / 1999 to 11 / 2001) WEBSITE SYSTEM TESTERI was assigned to the Online Banking Programme Team initially to test new functionality on the website and then moved on to writing online copy and user experience testing.(04 / 1998 to 03 / 1999) TALENT DEVELOPMENT PROGRAMMEHaving successfully applied for a place on the Talent Development Programme I shadowed various senior managers for a period of 12 months as a Technical PA producing corporate presentations and reports, as well as organising and facilitating regular stakeholder events across different business functions.(09 / 1996 to 03 / 1998) INTRANET CONTENT DEVELOPERResponsible for editing, uploading and maintaining departmental web content on the Barclays SharePoint intranet. Dealing with different employees from across the department to ensure that intranet information was published in a consistent and engaging manner.

Coordinating the production of a wide range of marketing communications. Updating and maintaining the marketing department's documentation and databases. Managing events, booking venues and ordering marketing materials. Assisting with the production of marketing materials and literature.