Nick Townend Email & Phone Number

Austin, Texas, Us

• Reporting to the Group CHRO, Leadership of the Global Talent Acquisition team to deliver all permanent and contractor requirements across Ultra’s I&C businesses (North America and UK regions)• Realign Talent Acquisition employees within business to function, providing them with strategic direction, as well as focused personal development and capability support• Through realigned function team, within 11-month period drove direct sourcing savings of circa £400K, to support key business programmes, supporting UK MOD, US and Canadian Armed Forces• Direct responsibility and accountability for the delivery of key strategic TA programmes of work: contractor MSP, Hiring Manager self-serve TA Dashboards, Employer Brading strategy

Austin, Texas, Us

• Providing the business expert TA advice around developing TA strategies and re-engaging HR and TA teams to deliver against TA strategy• Present recommendations around future TA operating model (People, Processes and Technology) options to CHRO / Exec Team • Create and present initial MSP plan and design to Ultra, Cyber (part of I&C) Executive team, to establish approval to implement the proposed new service• Redesign of global operational business processes within HRIS (Workday) in order to generate resource and process efficiencies – training to all TA resources• Overhaul of TA tools and vendor contracts to ensure required and driving value – driving immediate cost savings of £300,000, whist maintaining the same level of service quality to all customers

Braintree, Ma, Us

• Following the break-up of central Shared Service model, Leadership and Management of Team of Talent Acquisition team (16), across UK, Canada, US and Australia regions• Re-engage team following corporate changes, through establishment of new function within Ultra, Maritime –maintaining team engagement to ensure continued business delivery through internal hiring approach - within period, direct source savings of savings of £600,000• Working alongside Procurement / Finance functions to novate TA vendor relationships into new Legal entities – immediate costs savings of £120,000.

London, England, Gb

• Leadership and management of the Global Talent Acquisition team to deliver all permanent requirements across Ultra’s UK and Australian businesses, circa 400 hires p.a.• As part of the newly created Ultra Global Talent Acquisition Team, set up of the first ever Talent Acquisition function at Ultra for all UK and Australia businesses – previously, fully supported via PSL• Responsible for build of programme plan to set up function, working alongside incumbent HR teams to move TA services into centralised / COE model• Following launch of function, agency avoidance spend of £1.7m - previous levels of agency spend £2.5m per annum, reduced to £720,000 in year one • Create the Global Group Talent Acquisition strategy and delivery plan, alongside the Global TA Leadership team • TA project deliverable highlights: TA Implementation Lead’ within Workday implementation programme / Lead to create and implement Global Referral Scheme – 18% of hires year one / Creation of the Global Sourcing and Employer Branding team and agenda

Winchester, Hants, Gb

• Leadership and management of all recruitment teams across Hampshire County Council (60FTE) and all external ‘Shared Service Partners’ (circa 7,000 permanent and temporary hires p.a across all partners) • To enable broader cost efficiencies of Shared Service model (£2.7m p.a) and partner delivery, development of a strategic transformation roadmap (3 year), to build appropriate and sustainable resourcing maturity• Redesign and establishment of new Resourcing operating model, structures and operational ‘ways of working’ – resulting in removal of 10 FTE (year one), circa £400,000 savings into functional budgets • To drive team engagement, performance and personal development, build of team capability and behavioural frameworks to support resourcing transformation plans• Oversight and stabilisation of working practices following launch of new ATS, Success Factors (Feb 2018) • Onboarding of 3 new local authorities in Shared Service, through structured design and implementation workshops and post-go live stabilisation plans• Create MI dashboards through PowerBI, to enable business insights and reporting - showcasing significant improvements within core / targeted reporting metrics (TTH and Customer Satisfaction)

Bournemouth, Dorset, Gb

• Leadership and management of an in-house recruitment team to deliver all permanent and contractor resourcing requirements across the LV= group, circa 1,000 hires p.a. • Through direct sourcing philosophy (96% delivered through function), presenting significant cost savings back into business – annual team savings calculated at £2.5m• Resourcing budget oversight and management across all business areas (c. £1 million) • Internal lead for the development and execution of an award-winning Employer Brand (see achievements)• Oversight of contractor recruitment across LV= group, circa 100 hires p.a – 60% hired through internal function, enabling significant day rate margin savings across the businesses• To drive improvements within hiring quality / required candidate persona’s, design and embedded new assessment and selection processes to support volume recruitment across LV= (circa 600 hires p.a.) • To support business targets in terms of DE&I, as well as ensure removal of all biases within team, advertising and selection processes, roll out of resourcing Diversity & Inclusion TA Toolkit• Based on required FCA regulatory standards, oversight of resourcing strategic risk management approach

Bournemouth, Dorset, Gb

• Leadership and management of a team Resourcing Consultants to deliver best in class in-house resourcing delivery to support the business agenda• Alongside Resourcing Leadership Team, design and deployment target operating model to support critical talent recruitment across the LV= group – recognised as key deliverable within ‘Recruiter’ and ‘HR Excellence’, Recruitment Team of the Year awards • Build of a new in-house Resourcing model to support a ‘FinTech’ organisation acquired by LV= (Wealth Wizards) – year one model savings of circa £500,00 made to Wealth Wizards• Member of the EVP and Employer Brand Steerco, to deliver new LV= EVP and Employer Brand campaign – resulting in a multiple award-winning Employer Brand (see professional achievements) • Overall responsibility and leadership of project team to build and deliver an award-winning career website

Bournemouth, Dorset, Gb

• Working as a key member of the LV= Resourcing Leadership team, providing leadership, management and development of a resourcing team and operating model to support recruitment needs across the General Insurance Business of LV= (circa 1,000 hires PA).

Farnborough, Hampshire, Gb

• Through agreed strategies and approaches, manage, deliver and execute all elements of internal and external recruitment at a strategic and operation level for Head Office and Aviation Services • Management of individual workload (average of 30-40 live vacancies) – personal agency cost savings of £200K • To ensure ongoing service quality and supplier performance, internal lead for contractor MSP• Working directly with the Head of Resourcing in key resourcing projects and programmes of work (relocation policy and vendor set up set up, PSL management / governance, employer branding and social media approach).

• Aligned to six academic Faculties and central professional service areas within the University, to design and deliver recruitment strategies and provide specialist recruitment and resourcing advice as part of HR • Management and leadership of Recruitment Assistants - responsible for the overall delivery of recruitment by the team, as well as direct line management and development of team

Bscsoc, Business And Management

Education record