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Transformational business change within Capita, a leading technology-enabled business services provider within Education, Central Government, Local Public Service & Defence sectors. Engaged key stakeholders.Led and delivered multiple successful transformations, IT Services, Learning and Education and Learning. Initially a contractor, and became permanent staff and moved into strategic planning, portfolio management, governance, and reporting.Time at Capita tasked with creating… Show more Transformational business change within Capita, a leading technology-enabled business services provider within Education, Central Government, Local Public Service & Defence sectors. Engaged key stakeholders.Led and delivered multiple successful transformations, IT Services, Learning and Education and Learning. Initially a contractor, and became permanent staff and moved into strategic planning, portfolio management, governance, and reporting.Time at Capita tasked with creating new operating model and related ways of working, alignment across wider Capita, and drive change adoption of new businesses through M&A activity, and cultural change delivery. Leadership, management, and motivation of a multi-functional team of staff, including mentoring & coaching. Key contributions and successes:• Led integration of two areas of Capita (Education and Learning – E&L) • Engaged as E&L's Business Performance Director, establishing a new operating model for strategic delivery and alignment with Capita wide business model • Improved Programme and project management from worst to best in the division• Increased governance compliance across the organisation from low to excellent• Stakeholder engagement and relationships management acknowledged as best in class by Cabinet Office working with Department for Education• Introduced portfolio management and engaged on working group to implement across Capita Show less

Capita is a leading provider of technology enabled business services, operating across five key markets: Software; People Solutions; Customer Management; Nick is supporting the organisation in leading the merger of five IT businesses into one. Defined Operating Model, Leadership structures and teams, Tools and Process and leading on all the aspects of transformational business change to achieve one IT Services company which has achieved a multi million pound saving and is seen as a role model… Show more Capita is a leading provider of technology enabled business services, operating across five key markets: Software; People Solutions; Customer Management; Nick is supporting the organisation in leading the merger of five IT businesses into one. Defined Operating Model, Leadership structures and teams, Tools and Process and leading on all the aspects of transformational business change to achieve one IT Services company which has achieved a multi million pound saving and is seen as a role model approach for change across the wider organisation. Show less

Strategy development and execution leading to full organisational transformation across all aspects into people, systems, process and informationLed strategy development & execution leading to full organisational transformation across all aspects • Devised a new 5-year corporate strategy, setting clear objectives & measurable performance metrics• Spearheaded new ways of working for executive team, strengthening leadership & management• Drove the review of governance structures… Show more Strategy development and execution leading to full organisational transformation across all aspects into people, systems, process and informationLed strategy development & execution leading to full organisational transformation across all aspects • Devised a new 5-year corporate strategy, setting clear objectives & measurable performance metrics• Spearheaded new ways of working for executive team, strengthening leadership & management• Drove the review of governance structures, ensuring robust leadership and control of the organisation• Introduced a new programme management approach, significantly boosting programme success rate• Executed & embedded an innovation process, enhancing organisational creativity & competitiveness• Re-designed & executed improved reporting processes, realising increased control of project delivery• New Target Operating Model developed to drive new and more commercial ways of working• Introduced a digital roadmap & systems, improving the firm’s competitiveness via use of technology Show less

A redesign of key and supporting processes across the Global sales part of a major business travel company. This work ultimately led to the creation of a 3 year strategy and the design and delivery of projects and process improvements to change the organisation and leadership to achieve the results required across people, processes and information.• Assigned to redesign enterprise-wide processes across the global sales division of the business by devising a 3-year strategy, setting… Show more A redesign of key and supporting processes across the Global sales part of a major business travel company. This work ultimately led to the creation of a 3 year strategy and the design and delivery of projects and process improvements to change the organisation and leadership to achieve the results required across people, processes and information.• Assigned to redesign enterprise-wide processes across the global sales division of the business by devising a 3-year strategy, setting clear targeted objectives & measurable performance metrics (KPIs)• Led the redesign of a new organisational structure, aligning the business with key strategic objectives• Reduced customer segments down from 32 to 4 and attributed ownership of customer across regions• Re-designed & executed improved sales processes, clarifying roles & reduced time to solution by 10%• Designed consistent roles and responsibilities for Client Managers cross country• Aligned new Operating Model in support of segments and customer classifications • Identified areas for improvements, improving data quality and eliminating duplication of information • Designed sales pipelines, generated effective sales leads & increased collaboration across regions• Facilitated cultural change within sales & operations teams, achieving improved customer experience Show less

Transformational change, guiding organisations through change from startegy through to execution of delivery through programmes and projects. Expert workshop facilitation,

Strategy for a regional European airline, which required a sustainable programme of change to build the airline back to profit. The successful change, led by myself and with people from the airline in support through skills transfer delivered the projects and process improvements that have allowed the airline to have its best year ever, and is growing fast• Designed and delivered a cultural change programme, aligning the culture with strategic objectives• Aligned, educated and… Show more Strategy for a regional European airline, which required a sustainable programme of change to build the airline back to profit. The successful change, led by myself and with people from the airline in support through skills transfer delivered the projects and process improvements that have allowed the airline to have its best year ever, and is growing fast• Designed and delivered a cultural change programme, aligning the culture with strategic objectives• Aligned, educated and facilitated senior leadership team leadership to drive programme • Executed a staff reduction plan with 20%+ reduction, reducing costs and improving efficiency levels• Improved cross functional working and delivery across the organisation (very silo based previously) • Enhanced customer experience journey resulting in more seat sales, improved profit and new aircraft • Introduced & embedded a new brand and cultural values, creating a new & fresh image for the airline• Improved communication processes, with staff feedback improving by 50% from a very low base Show less

A UK Government department acting as their interim Head of Business Change and delivering a clear and executable 3 year strategy, with the supporting definition and delivery of the programmes and projects to achieve the plan and required outcomes.• Designed the delivery of clear 3-year strategic plan• Spearheaded multiple projects across the organisation, realising the plan and targeted outcomes • Introduced a CRM system for SME part of the underwriting division, enhancing customer… Show more A UK Government department acting as their interim Head of Business Change and delivering a clear and executable 3 year strategy, with the supporting definition and delivery of the programmes and projects to achieve the plan and required outcomes.• Designed the delivery of clear 3-year strategic plan• Spearheaded multiple projects across the organisation, realising the plan and targeted outcomes • Introduced a CRM system for SME part of the underwriting division, enhancing customer relations• Conducted customer experience mapping, identifying gaps and key opportunities for improvement• Executed a programme & project management framework, ensuring controlled project management• Re-designed reporting and information frameworks, enhancing availability of accurate information• Championed new leadership with key business metrics, improving the delivery of the objectives Show less

• Consultancy role to introduce new ways of delivering sales & new opportunities across the company• Set-up & established the programme to facilitate the change & deliver new innovations to customers• Championed an effective consultancy approach to selling and delivering across the organisation

• Led the organisation through a series of programmes and change structures to realise key benefits • Created new strategy with new sets of changes required, projects & continuous improvement globally• Drove a cultural programme across countries and continents with new roles, processes and training • Consistently championed new customer service routines & locally empowered teams and resources

• Reporting directly to the CEO, undertook an organisational review with suggestions for improvement • Advised on realisation of benefits of investment, right structures/organisational governance processes • Instigated programme management with clear objectives to realise benefits anticipated from change

Initially I facilitated 2 day workshop for their senior team, subsequently this work developed into a consultancy piece of work, defining their programmes, benefits and a new strategy. Strategy review prioritised 150 projects over a weekend event, defined programmes of change and benefits expected from change and ownership agreed.

• Spearheaded the establishment of the bid team & facilitated programme team structures and skills • Built the Programme Plan for the 2012 Olympic Games, including the bid work & legacy identification • Facilitated a workshop of 50+ multi-disciplined organisations to agree and test the plan designed

Senior ExecutiveSenior Manager, Central Planning & SupportBusiness Change ManagerAccount ManagerInternal AuditOperational Support ManagerProject ManagerCapacity Planning ManagerOperational Support & Acceptance