Nick Tyler Email & Phone Number

United Kingdom

Company owner

• Transformational business change within Capita, a leading technology-enabled business services provider within Education, Central Government, Local Public Service & Defence sectors. Engaged key stakeholders.Led and.
• Led integration of two areas of Capita (Education and Learning – E&L)
• Engaged as E&L's Business Performance Director, establishing a new operating model for strategic delivery and alignment with Capita wide business model
• Improved Programme and project management from worst to best in the division
• Increased governance compliance across the organisation from low to excellent
• Stakeholder engagement and relationships management acknowledged as best in class by Cabinet Office working with Department for Education

London, United Kingdom

Capita is a leading provider of technology enabled business services, operating across five key markets: Software; People Solutions; Customer Management; Nick is supporting the organisation in leading the merger of five IT businesses into one. Defined Operating Model, Leadership structures and teams, Tools and Process and leading on all the aspects of.

South Of England

• Strategy development and execution leading to full organisational transformation across all aspects into people, systems, process and informationLed strategy development & execution leading to full organisational.
• Devised a new 5-year corporate strategy, setting clear objectives & measurable performance metrics
• Spearheaded new ways of working for executive team, strengthening leadership & management
• Drove the review of governance structures… Show more Strategy development and execution leading to full organisational transformation across all aspects into people, systems, process and informationLed strategy.
• Drove the review of governance structures, ensuring robust leadership and control of the organisation
• Introduced a new programme management approach, significantly boosting programme success rate

London, United Kingdom

• A redesign of key and supporting processes across the Global sales part of a major business travel company. This work ultimately led to the creation of a 3 year strategy and the design and delivery of projects and.
• Assigned to redesign enterprise-wide processes across the global sales division of the business by devising a 3-year strategy, setting… Show more A redesign of key and supporting processes across the Global sales part.
• Assigned to redesign enterprise-wide processes across the global sales division of the business by devising a 3-year strategy, setting clear targeted objectives & measurable performance metrics (KPIs)
• Led the redesign of a new organisational structure, aligning the business with key strategic objectives
• Reduced customer segments down from 32 to 4 and attributed ownership of customer across regions
• Re-designed & executed improved sales processes, clarifying roles & reduced time to solution by 10%

Transformational change, guiding organisations through change from startegy through to execution of delivery through programmes and projects. Expert workshop facilitation,

County Dublin, Ireland

• Strategy for a regional European airline, which required a sustainable programme of change to build the airline back to profit. The successful change, led by myself and with people from the airline in support through.
• Designed and delivered a cultural change programme, aligning the culture with strategic objectives
• Aligned, educated and… Show more Strategy for a regional European airline, which required a sustainable programme of change to build the airline back to profit. The successful change, led by myself and with people from.
• Aligned, educated and facilitated senior leadership team leadership to drive programme
• Executed a staff reduction plan with 20%+ reduction, reducing costs and improving efficiency levels
• Improved cross functional working and delivery across the organisation (very silo based previously)

London, United Kingdom

• A UK Government department acting as their interim Head of Business Change and delivering a clear and executable 3 year strategy, with the supporting definition and delivery of the programmes and projects to achieve.
• Designed the delivery of clear 3-year strategic plan
• Spearheaded multiple projects across the organisation, realising the plan and targeted outcomes
• Introduced a CRM system for SME part of the underwriting division, enhancing customer… Show more A UK Government department acting as their interim Head of Business Change and delivering a clear and executable 3 year.
• Introduced a CRM system for SME part of the underwriting division, enhancing customer relations
• Conducted customer experience mapping, identifying gaps and key opportunities for improvement

Woodhatch, Reigate

• Consultancy role to introduce new ways of delivering sales & new opportunities across the company
• Set-up & established the programme to facilitate the change & deliver new innovations to customers
• Championed an effective consultancy approach to selling and delivering across the organisation

London, United Kingdom

• Led the organisation through a series of programmes and change structures to realise key benefits
• Created new strategy with new sets of changes required, projects & continuous improvement globally
• Drove a cultural programme across countries and continents with new roles, processes and training
• Consistently championed new customer service routines & locally empowered teams and resources

Swansea, United Kingdom

• Reporting directly to the CEO, undertook an organisational review with suggestions for improvement
• Advised on realisation of benefits of investment, right structures/organisational governance processes
• Instigated programme management with clear objectives to realise benefits anticipated from change

Kidlington

Initially I facilitated 2 day workshop for their senior team, subsequently this work developed into a consultancy piece of work, defining their programmes, benefits and a new strategy. Strategy review prioritised 150 projects over a weekend event, defined programmes of change and benefits expected from change and ownership agreed.

London, United Kingdom

• Spearheaded the establishment of the bid team & facilitated programme team structures and skills
• Built the Programme Plan for the 2012 Olympic Games, including the bid work & legacy identification
• Facilitated a workshop of 50+ multi-disciplined organisations to agree and test the plan designed

Senior ExecutiveSenior Manager, Central Planning & SupportBusiness Change ManagerAccount ManagerInternal AuditOperational Support ManagerProject ManagerCapacity Planning ManagerOperational Support & Acceptance