Nick Van Der Kloor Email & Phone Number

Delft, South Holland, Netherlands

At Mapiq, as an Enterprise Customer Success Manager, I am privileged to work hand-in-hand with industry leaders like Heineken, PwC, VirginMedia/O2 and Vestas, on a global scale. My approach? Dive deep into understanding each client's unique workplace ecosystem, ensuring we unleash Mapiq's full potential to elevate their workplace experience. Collaborative projects with pioneers like Travel Perk and Bol.com have enriched my journey, helping Mapiq truly stand out as the go-to for cutting-edge tech that transforms workplace experiences.

Amsterdam, North Holland, Netherlands

Creating experiences that positively impact health & wellbeing:• Kombucha by Kings of Kombucha: Fresh, organic and all natural Kombucha brewed in Amsterdam.• Zensai (concept phase): the mobile app that promotes a healthy well-being by providing adaptive and diverse content that fit different individual needs, challenges and moments throughout your day. Using Artificial Intelligence with Machine Learning• Retreat yourself (concept phase): a spiritual retreat that will inspire all your senses

Hoofddorp

At our new Danone Global HQ in the Netherlands I was responsible for managing the HQ's Site Team, covering domains of Facility, Safety, Communication and Employee Engagement as well as leading site-specific and transversal HR projects/topics/processes. Together with the Site team, we ensured our 800+ employees and appx 100 daily visitors could experience our Danone values in the best way possible. A few key-achievements:1. Developed employee engagement strategy around Health & Sustainability, to articulate Danone's One Planet. One Health vision such as: a. Designed+implemented new mobility plan with E-bike trial campaigns, circular produced share-bikes, smart parking, ride-sharing and an electric shuttle van for the last mile. 100+ employees tried e-bikes to commute to and from work. Optimised parking utilisation with 30% using smart technology and public transport was promoted much more with the electric shuttle van. This plan got nominated for a local sustainability award (share) b. Redesigned Wellbeing campaigns to ensure they were COVID-proof, with both online and physical activities: Deployment of Headspace app with high engagement of 250+ employees. Organised a Health Challenge powered by Virgin Pulse with 500+ active participating employees (in 70 teams) c. Designed & organised the annual Danone Day Event (global engagement event) together with the Benelux orgs, taking into account Covid-19 limitations. 1500+ employees participated at this remote event, with several workshops of which some had more than 200 participants with a closing Key-note of Andre Kuipers, the Dutch ESA astronaut. 2. Organised workshops and designed surveys to understand and co-build our post-covid workplace future. 80+ employees in workshops, 75+ % in surveys.3. WELL-Building Gold Core & Shell pre-certification achieved by prioritising the wellbeing of our employees in the design & implementation of our office facilities and communication & engagement plans.

Schiphol & Hoofddorp

The new global Danone HQ “Danone Place Amsterdam” offers a, smart (Mapiq/bGrid), healthy (WELL) and sustainable (LEED) working environment for 800+ employees (50+ nationalities) and 100 daily visitors.Compared to its predecessor it provides many different types of work -, meet -, social -and play spaces to accommodate different needs. It aspires to be the flagship office of Danone’s One Planet. One Health vision.As Change Manager, part of the Housing project team, my mission was to prepare, embark and engage all our stakeholders for all the changes and opportunities this new office creates, with as much impact as possible (due to challenging time and budget constraints). Stakeholder groups included our own project team, all employees and exec-teams, local works council, corp real-estate team, supervisory board.Part of my responsibilities were the creation of change management approach and plan, communication strategy, design of a new mobility plan, as well as project management of the new WELL Interior Gold Certification.A few key achievements:1. Designed & implemented a complete Virtual Reality experience (collab with IT and architects) at low costs (<15K). 400+ employees got a tour and we used it in our decision-making process.2. Organised 2 exclusive Opening Days to create a "wow!" effect and introduce the new Ways of Working, in 16 shift for all employees.3. Organised key information sharing events for all employees, through town-halls streamed at the construction site, as well as online social media usage and interactive workshops without agency support.4. Defined bottom-up approach, ensuring employees could co-design solutions. 150 employees participated to design new food concept for our new catering, look & feel of the office, wellbeing & sustainability programs.5. Gave a key-note @ the Smart Workspace Design Expo to 200+ visitors and the office was one of the 4 inspiration visits.6. Created a new sustainable and healthy mobility plan

Paris Area, France

Danone's Manifesto allows every Danone employee, world-wide, to contribute to Danone’s global vision and to be a change agent in the Food Revolution. The Manifesto embodies Danone’s convictions and commitments and embraces their dual project which is profitable growth and social progress.As Manifesto Engagement Manager my mission was to engage all Danoners in our Manifesto by bringing them together through online and offline experiences and by allowing them to get a voice in this Manifesto Journey.Some key-achievements:1. Designed and organised an in -and outdoor festival "The Manifestival", to bring the Manifesto to live for and with Danoners. Started as a single idea with € 0,- budget and pitched it towards a full-day professional business-event with 250K budget, appx 900 participants, 100+ Danone volunteers, 15+ projects presented by different Danone business-teams, speakers, well-being activities, 8 food-trucks entertainment by Danoners and a visit of Danone's CEO.2. Organized several pilots and campaigns to create engagement and crowdsource ideas to innovate, such as:a. Zero-Waste contest in self-created and branded Danone's Den concept (Dragon's Den) with participants of several countries. Finalists pitched their ideas to a grand jury consisting of internal -and external executives.b. DareToAsk campaign: global initiative to internally crowdsource challenging questions. One winner got her question extensively answered by internal and external experts at a dedicated event. Promoted through Danone's social media channels. Questions were asked by Danoners globally and presented in a video during Danone's annual General Managers Meeting.c. Experience Day: organised an inspiration day in Amsterdam for a small group of Danoners to understand external consumer food-trends and how the market is adapting to it.3. Moved old external Manifesto website to new Social Media Channels on Workplace by Facebook with 500+ active employees and saving 350K budget.

Benelux

Danone IT Benelux is a centralized IT function serving all businesses of Danone & Nutricia in the Benelux with IT operations & infrastructure, service delivery and project management. In my scope of responsibilities was the performance management of all customer-facing IT teams and the services they provided on all frontend soft -and hardware (such as laptops, mobile devices, microsoft software, videoconferencing equipment). Furthermore I was leading or involved in several programs and project such as technical implementations, real-estate projects as well as continuously seeking innovation and process improvements.Some key-achievements:1. Design and execution of Customer Service Excellence program:a. Rebranded our visual identity and (co-)created a new mission and vision for the departmentb. Organised a customer survey roadshow in which 3000+ employees actively participated and left their feedback. With this data, successfully implemented several improvements on services as well as increasing customer satisfaction levels.2. Led the IT Front-End stream as part of the core housing project-team for the new Brussels Benelux HQ (Docks)a. New front-end infrastructure and services deployed for 400 employeesb. Standardisation and harmonisation of ways of working for our IT organisation, further integrating the Belgium IT organisation into the Benelux. This improved customer-support for our traveling employees as well as simplified management and maintenance for the IT organisation.3. Improved customer-experience for all employees of the Benelux through the Operational Excellence program; increasing positive feedback and improved KPI's on SLA's (85%+)

Running the local IT team at Danone Place Schiphol and responsible for the CIA (Confidentiality, Integrity and Availability of the office Information Security processes.

Bachelor In Applied Cybersecurity, Computer And Information Systems Security/Information Assurance

Audio Engineer

Mhbo Ict Engineer, Information Technology

Havo