Currently delivering large scale project management services of multi-product, system-wide software implementations for some of the largest and most complex healthcare organizations in the United States.Customer-focused with a proven record of success in complex project management, high-profile client relations, and team member development. Systems-oriented leader with a demonstrated ability to motivate cross-functional team members to perform at their highest levels and consistently deliver key business objectives. Highly organized and efficient professional who effortlessly manages conflicting priorities and relentlessly drives for desired results.Project Management- Experienced project manager with meticulous attention to detail in the delivery of multifaceted software implementations for nationwide enterprise healthcare systems. - Proven ability to develop detailed project plans, accurately measure ongoing progress, appropriately allocate internal resources, identify and mitigate potential risks, and deliver projects on-time and within budget. Client & Vendor Relations- Exceptional capacity to cultivate lasting client relationships built on trust, respect, and a mutual commitment to objectives. - Consistently exceeds customer expectations, promptly solves client-specific challenges, and effectively manages relationships with third-party vendors and external partners.Communication - Clear, concise, and powerful communicator with seasoned interpersonal skills. - Excellent ability to simplify complicated concepts and processes for all to easily understand and follow. - Effortlessly communicates with individuals at all levels of a client’s organization (from Administrative Assistants to the C-Suite).

Provided excellent leadership to a team of seven employees and multiple cross-functional groups. Consistently delivered on all primary business objectives through the successful execution of software installation and at-risk customer re-engagement projects for enterprise accounts. Helped close 3MM+ of new business in 2016-2017 through the formation of a company-wide Customer Reference Program. This program was built from the ground up and executed entirely by me and one direct report. It was so successful that is has since been expanded and adopted by a team of Account Managers. Created client-facing post-sale communication assets, delivered customized training offerings, and redesigned several internal processes to create a more efficient and effective workflow.Built an industry-first Customer Certification Program which differentiated Elsevier’s two most profitable software solutions from the competition.

Facilitated client education and adoption of evidence-based content and best practice workflows within the electronic health records (EHR) of healthcare systems nationwide. Consistently delivered a core suite of client-facing services including comprehensive EHR education, workshop preparation and delivery, and post synthesis of information into client-ready solutions. Built and delivered a customized EHR end user training program in which software functionality, intention, and proper utilization was taught to over 2,000 interdisciplinary employees throughout the healthcare system.Successfully met or exceeded all Key Performance Objectives in 2013 (e.g., significantly impacted client outcomes via the creation and delivery of a customized software training curriculum, worked independently of management oversight, served as shift lead during multiple software activations, successfully guided clients towards technology adoption).

Resourcefully planned and executed a solo, self-supported, 3,800 mile bicycle tour from San Francisco, CA to Sea Isle City, NJ. Over 56 days, a total elevation gain of over 150,000 feet was traversed while a multitude of physical, mental, and emotional hardships where conquered. Competently completed a 30-day, 70 mile, Outdoor Educator backpacking expedition through the Absaroka Wind River Mountain Range with the National Outdoor Leadership School (NOLS). Was voted by my peers to independently lead a four-man team through the Wyoming wilderness for three full days. Subsequently, I was chosen by NOLS Leadership Staff to apply for the highly sought after NOLS Instructor Course of which only a small percentage of students are eligible.Navigated over 1000 miles through Nicaragua, Costa Rica, and Panama by way of scooter. Independently climbed Mount Chirripo, the tallest peak in Costa Rica (12,530 feet).

Co-lead a hospital-wide implementation of an interdisciplinary electronic health record. Designed and served as lead instructor over the employee training program used to teach EHR functionality and purpose to over 7,000 end users. Managed over 200 novice super users and strategically coordinated over 400 support shifts during the software activation. Effectively presented EHR features and functionality to executive leadership, physicians, surgeons, residents, hospitalists, researchers, nurse practitioners, physician assistants, and members of the allied health interdisciplinary team.Created unique operational tools to assist super users, end users, and managers in optimizing their software application.Managed the daily scheduling operations of a 96 seat training facility at the Penn Center for Innovation and Learning.

Compassionately cared for acutely ill patients in a demanding, fast-paced, and highly stressful environment. Floated between 22 specialized intermediate care locations and was routinely pulled to multiple units throughout the course of each shift. Effortlessly worked alongside hundreds of interdisciplinary team members to produce exceptional patient outcomes.Steadily managed critical patient situations and employee challenges with the use of refined critical thinking skills and independent clinical decision making.Delivered highly efficient and effective care while balancing multiple tasks simultaneously as charge nurseAssisted surgical fellows and residents with a wide variety of procedures, including: cardioversion, conscious sedation, emergent central line placement, paracentesis, lumbar puncture, and bone marrow biopsy. Provided clear and concise patient education upon admission and discharge across a wide variety of specialties.Oriented new Staffing for All Seasons Float Pool staff members and new-to-practice nurses to multiple units.