Nick Wetzig Email & Phone Number

Texas, United States

At SonicWall, Technical Support Advisors handle escalations, complex issues, and even aid/assist other senior engineers.Maintained an average CSAT score of 99.39% while at SonicWall.The Premier team at SonicWall provides the highest level of support SonicWall offers; working with enterprise level networks/customers, massive MSP’s, and other critical SonicWall Partners.1. Developed and maintained a phone system leveraging AWS technologies, including Amazon Connect, CloudWatch, S3 buckets, DynamoDB, Lex, and Lambda.2. Integrated the system with Salesforce, OmniChannel, and WebRTC for seamless communication and customer interaction.3. Designed and coded custom tools to generate logs, aiding in the efficient debugging of phone system issues.4. Played a key role in the design, discovery, and upgrading of the phone system, ensuring optimal performance and scalability.5. Supporting a 24/7/365 business environment by maintaining the phone system, swiftly addressing any issues to minimize downtime and ensure uninterrupted service.

Texas, United States

At SonicWall, Technical Support Advisors handle escalations, complex issues, and even aid/assist other senior engineers.

Remote

Bachelor Of Business Administration - Bba, Cyber Security

Activities and Societies: Computer Security Association, The Investment Society, Tutoring for students in needWhile at UTSA, I earned.

Bachelor Of Business Administration - Bba, Information Systems

Activities and Societies: Computer Security Association, The Investment Society, tutoring for students in needWhile at UTSA, I earned.