Nick Howell Email & Phone Number

Old Buckenham, GB

Norfolk And Virtual

A Norfolk and Virtual based coach.I help busy professional working parents get the career they want and to achieve a healthier, happier, work/life balance, benefiting them and their families.- I partner with solopreneurs, and small to medium-sized business owners, support & coaching so they and their businesses can thrive.

Virtual

Helping to deliver a Digital Learning Journey.

London, United Kingdom

Directing UK and Ireland IT & Facilities Operational Delivery for Accenture Organisation internally (circa 13,000 UK&I customer base).CRM to various internal senior client leads taking IT and facility services.Organisational structure development, people development, coaching, and mentoring across functions.Driving continuous service improvement.

London, United Kingdom

• Management of UK and Ireland technology operations, including front end workstation provision and support lifecycle for circa 13,000 customers.
• UK supplier commercial strategy, aligned to local technical & client needs.
• Leadership, management, coaching & mentoring of multinational teams.
• Development of supplier relationships, working with suppliers including Vodafone, HP, Dell
• Effective management of UK capital & operational budget
• UKI representation on global project and strategy steering groups, engaging with stakeholders

London, England, United Kingdom

Responsible for deskside support and IT enablement for Accenture’s UK internal staff. Management of the UKI supplier strategy, aligned to our local service requirements, budgetary demands and local/global client relationships. Including operational and commercial management of Accenture's UKI corporate mobile phone service provision.

Global

Travelling independently around the world. Travelling through countries including India, Nepal, Thailand, Singapore, Australia, New Zealand, Fiji, Chile, Bolivia and Peru.

Central London

• Responsible for the creation and maintenance of operating, capital and headcount plans for UKinternal IT support organisation, comprising of an annual eight figure budget together with delivering ITIL Service.
• Management of internal cost recovery process
• Management of internal UK IT service price list, product cost reports and ad-hoc financial reporting
• Management of a team that effectively delivered service management processes, ensuring commitment to set service level targets. Comprising of running a large proportion of the ITIL defined lifecycle such as incident.
• Management of circa ten third party suppliers
• Responsible for the customer IT communications process in the UK & Ireland

Central London

• Delivering ITIL service management processes for Accenture’s internal UK IT support organisationtogether with effective management of the UK Infrastructure teams service provision:
• Responsibility for incident management, problem management, change control, service level management, business continuity and continual service improvement
• Responsibility for provision of UK WAN, LAN, voice mail and printer estate
• Management of the UK Infrastructure budget
• Responsibility for relationship with global network operation control teams
• Identification and management of opportunities with suppliers to maintain and increase our ability to deliver the services through correctly aligned and negotiated underpinning contracts

Central London

• Managing a team which provided file and print services, telephone conferencing services, application hosting and maintenance services across a number of software platforms and standards (including Windows 2000/NT.
• Responsible for the achievement of set KPI targets and the management of service escalations and incidents.
• Successfully managed a significant degree of change within the Data Services environment which includes operational improvement projects, resilience improvement projects, software upgrades and new business projects.
• Responsible for a number of 3rd party supplier management relationships.

Central London

• Responsible for defining support model for a 10,000 user base workstation replacement project. Included the definition, documentation and overseeing of the support approach. Also including:
• Recruitment and day-to-day management of the support team throughout the projects life cycle.
• Liaising with 3rd party software providers to resolve software issues (Microsoft, TDK, Lotus).
• Providing 3rd line technical escalation point for wider UK support teams.

Central London

• Supervised a team of six personnel within a first/second line support environment (10,000 user base).
• Responsible for maintaining and improving first/second line resolution and responsiveness rates on the UK TS help desk.
• Ensured adequate staff resourcing through appropriate management and hiring.
• Deputised the team leading of the UK helpdesk.
• Fostered good support relationship between various technical support teams.
• Performed out of hours support for Accenture personnel in the UK.

Central London

First and second line PC support/maintenance for Accenture UK based staff within the London and Manchester area. Responsibilities included hardware and software support. Additionally performed out of hours support for Accenture personnel within the UK.

London

Responsible for analysing end user reporting requirements. Writing programs to create management information reports. Daily communication with Accenture Clients. Involved in producing surveys on the effectiveness of Accenture’s client application support team.

Wallington, Surrey

Worked on in house Unix applications to develop run and analyse reporting programs for the call logging systems the company provided to their clients. Reports formed part of the service management function to key client groups.

Transformative Coaching, Life Coaching

Ba Information Systems And Business Management, Business And It, 2:1