Nick Howell Email and Phone Number
Old Buckenham, GB
Nick Howell's Location
Old Buckenham, England, United Kingdom, United Kingdom
Nick Howell's Contact Details
Nick Howell work email
- Valid
- Valid
- Valid
Nick Howell personal email
n/a
About Nick Howell
I'm a transformative life coach and mentor, accredited with the International Coaching Federation (ICF ACC), with a particular passion for helping individuals create positive and lasting changes to achieve a healthier work-life balance.I also work with the Association for Coaching, delivering a digital learning experience for coaches and I'm a leadership coach with the Objective Leader organisation.I'm married with 3 young kids aged 6, 7, and 10, living in the beautiful countryside of Norfolk. I love the outdoors and making memories with my family at the beach or in the countryside.
Nick Howell's Current Company Details
Naked Wines
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Global Service Delivery Manager
Old Buckenham, GB
- Website:
- nakedwines.com
- Employees:
- 313
Nick Howell Work Experience Details
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Global Service Delivery ManagerNaked WinesOld Buckenham, Gb
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Life CoachNick Howell Coaching Feb 2022 - PresentNorfolk And VirtualA Norfolk and Virtual based coach.I help busy professional working parents get the career they want and to achieve a healthier, happier, work/life balance, benefiting them and their families.- I partner with solopreneurs, and small to medium-sized business owners, support & coaching so they and their businesses can thrive. -
Digital LearningAssociation For Coaching (Ac) Oct 2022 - PresentVirtualHelping to deliver a Digital Learning Journey. -
Uk & Ireland Service Delivery Senior ManagerAccenture Dec 2017 - Nov 2021London, United KingdomDirecting UK and Ireland IT & Facilities Operational Delivery for Accenture Organisation internally (circa 13,000 UK&I customer base).CRM to various internal senior client leads taking IT and facility services.Organisational structure development, people development, coaching, and mentoring across functions.Driving continuous service improvement, customer-centric with an innovative ethos across IT and facility services.Joint chairing of UKI Accenture internal emergency management response. Responsible for directing Covid planning response for UKI internal technology services. Directing change programs for key service provisions.A focus on initiatives where facilities management and technology intersect, e.g. collaboration technology and how customers interact with services whilst in the office and remotely. -
Uk & Ireland It Operations ManagerAccenture Oct 2016 - Dec 2017London, United KingdomManagement of UK and Ireland technology operations, including front end workstation provision and support lifecycle for circa 13,000 customers.• UK supplier commercial strategy, aligned to local technical & client needs.• Leadership, management, coaching & mentoring of multinational teams.• Development of supplier relationships, working with suppliers including Vodafone, HP, Dell• Effective management of UK capital & operational budget• UKI representation on global project and strategy steering groups, engaging with stakeholders• Accenture UK corporate mobile phone service provision and strategy• CRM to various internal client leads• Co-ordination of UK technology operations, including PC provision, break/fix, 2nd line support• SLA, OLA, Problem and Incident Management• Troubleshooting and problem-solving across key projects, achieving project resolution outcomes• Cost efficiency program savings.• Appraisal, career counselling and people development.
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Uk & Ireland It Service & Commercial ManagerAccenture Aug 2008 - Oct 2016London, England, United KingdomResponsible for deskside support and IT enablement for Accenture’s UK internal staff. Management of the UKI supplier strategy, aligned to our local service requirements, budgetary demands and local/global client relationships. Including operational and commercial management of Accenture's UKI corporate mobile phone service provision.
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TravellingAccenture Oct 2007 - Jul 2008GlobalTravelling independently around the world. Travelling through countries including India, Nepal, Thailand, Singapore, Australia, New Zealand, Fiji, Chile, Bolivia and Peru.
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Uk Finance And It Service Manager, Accenture, LondonAccenture Jun 2006 - Oct 2007Central LondonResponsible for the creation and maintenance of operating, capital and headcount plans for UKinternal IT support organisation, comprising of an annual eight figure budget together with delivering ITIL Service management processes for Accenture’s internal UK IT support organisation:• Management of internal cost recovery process• Management of internal UK IT service price list, product cost reports and ad-hoc financial reporting• Management of a team that effectively delivered service management processes, ensuring commitment to set service level targets. Comprising of running a large proportion of the ITIL defined lifecycle such as incident and problem management, change control, service level management, business continuity & Continual Service Improvement.• Management of circa ten third party suppliers• Responsible for the customer IT communications process in the UK & Ireland
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Uk And Ireland Infrastructure ManagerAccenture Sep 2003 - Jun 2006Central LondonDelivering ITIL service management processes for Accenture’s internal UK IT support organisationtogether with effective management of the UK Infrastructure teams service provision:• Responsibility for incident management, problem management, change control, service level management, business continuity and continual service improvement• Responsibility for provision of UK WAN, LAN, voice mail and printer estate• Management of the UK Infrastructure budget• Responsibility for relationship with global network operation control teams• Identification and management of opportunities with suppliers to maintain and increase our ability to deliver the services through correctly aligned and negotiated underpinning contracts• Responsible for customer IT communications process in the UK and Ireland• Stakeholder of various infrastructure related projects such as infrastructure upgrades, supplier changes and large procedural improvements
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Uk Data Services Team LeadAccenture Jun 2001 - Sep 2003Central LondonManaging a team which provided file and print services, telephone conferencing services, application hosting and maintenance services across a number of software platforms and standards (including Windows 2000/NT, Novell) for the UK Accenture practice.• Responsible for the achievement of set KPI targets and the management of service escalations and incidents.• Successfully managed a significant degree of change within the Data Services environment which includes operational improvement projects, resilience improvement projects, software upgrades and new business projects. • Responsible for a number of 3rd party supplier management relationships.
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Uk Workstation Support LeadAccenture Sep 2000 - May 2001Central LondonResponsible for defining support model for a 10,000 user base workstation replacement project. Included the definition, documentation and overseeing of the support approach. Also including:• Recruitment and day-to-day management of the support team throughout the projects life cycle. • Liaising with 3rd party software providers to resolve software issues (Microsoft, TDK, Lotus).• Providing 3rd line technical escalation point for wider UK support teams.
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Systems Support Lead AnalystAccenture Jan 1999 - Aug 2000Central London• Supervised a team of six personnel within a first/second line support environment (10,000 user base). • Responsible for maintaining and improving first/second line resolution and responsiveness rates on the UK TS help desk.• Ensured adequate staff resourcing through appropriate management and hiring.• Deputised the team leading of the UK helpdesk.• Fostered good support relationship between various technical support teams.• Performed out of hours support for Accenture personnel in the UK.
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1St And 2Nd Line It Support AnalystAccenture Jan 1998 - Jan 1999Central LondonFirst and second line PC support/maintenance for Accenture UK based staff within the London and Manchester area. Responsibilities included hardware and software support. Additionally performed out of hours support for Accenture personnel within the UK.
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Systems Support AnalystAccenture Sep 1997 - Mar 1998LondonResponsible for analysing end user reporting requirements. Writing programs to create management information reports. Daily communication with Accenture Clients. Involved in producing surveys on the effectiveness of Accenture’s client application support team.
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Information Management Partnership EngineerBts Jul 1995 - Aug 1996Wallington, SurreyWorked on in house Unix applications to develop run and analyse reporting programs for the call logging systems the company provided to their clients. Reports formed part of the service management function to key client groups.
Nick Howell Skills
Management
It Service Management
Service Management
It Transformation
It Strategy
Service Delivery
Process Improvement
Program Management
It Outsourcing
Commercial Management
Stakeholder Management
Team Management
Project Delivery
Crm
Information Technology
Contract Management
Business Process Improvement
Contract Negotiation
Infrastructure
Business Transformation
Outsourcing
Itil Certified
Incident Management
Six Sigma
Sdlc
Itil
Hr Management
Business Process
Managed Services
Offshoring
Matrix Management
Business Process Re Engineering
Prince Practitioner
Data Center
Customer Relationship Management
Nick Howell Education Details
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Life Coaching
Frequently Asked Questions about Nick Howell
What company does Nick Howell work for?
Nick Howell works for Naked Wines
What is Nick Howell's role at the current company?
Nick Howell's current role is Global Service Delivery Manager.
What is Nick Howell's email address?
Nick Howell's email address is ni****@****ing.com
What schools did Nick Howell attend?
Nick Howell attended Animas Centre For Coaching, University Of Greenwich.
What are some of Nick Howell's interests?
Nick Howell has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Nick Howell known for?
Nick Howell has skills like Management, It Service Management, Service Management, It Transformation, It Strategy, Service Delivery, Process Improvement, Program Management, It Outsourcing, Commercial Management, Stakeholder Management, Team Management.
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Nick Howell
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