Nick Wilbourn Email & Phone Number

• Supporting Microsoft's Proposal Center of Excellence (PCoE) through the following key tasks:
• Researching and addressing questions within security, technical, and proposal questionnaires
• Collaborating with technical SMEs to craft technical solutioning and proposal content
• Editing proposal and solutioning content for future reuse
• Supporting proposal development and management (editing, color team reviews, documentation)Member, PCoE Diversity & Inclusion (D&I) v-team

Remote

REPRESENTATIVE PROJECTS: - 2023: Copy edited a nonfiction book for a private client in advance of book publication- 2017-2020: Copy edited a weekly leadership blog for a private client- 2020: Copy edited a nonfiction book (41 chapters) for a private client in advance of book publication- 2019: Copy edited a full-length dissertation in mechanical.

Remote

• Wrote, reviewed, and edited technical, management, past performance, and personnel proposal volumes
• Collaborated with technical SMEs to develop compliant technical solutions for proposals
• Maintain updated proposal content library
• Performed desktop publishing for proposal documentation
• Led and participated in formal color team reviews (Pink, Red, Gold, White) of proposals
• Coordinated proposal graphics with designers

Remote

• Managed proposal development process, including writing, editing, and color team reviews
• Served as lead technical proposal writer and primary liaison to technical and functional teams
• Led and organized process improvement activities within Capture & Proposal Department
• Managed re-compete proposal pipeline and pre-RFP response preparation
• Maintained dynamic proposal content library for Teksouth's business development team
• Managed Capture & Proposal intern program… Show more

Huntsville, AL

• Served as lead writer for technical and sales proposals
• Served as lead copy editor for marketing, business development, and sales materials
• Managed proposal development process, including writing, editing, and color team reviews
• Collaborated with technical SMEs to produce clear and compelling content that is technically accurate and complies to RFP requirements
• Maintained dynamic proposal content library for Teksouth's business development team
• Served as departmental… Show more

Huntsville, AL

• Managed entire process for responding to institutional competitive bid processes and requests for proposals, with a 26% win rate for Q4 2018
• Sourced, prepared, and submitted proposals to drive new business with institutional customers
• Wrote blog posts
• Copy-edited marketing and sales collateral

Huntsville, AL

• Researched, developed, and refined processes for Spur's on-demand workplace staffing app
• Analyzed and gathered user experience data to improve app core interactions
• Conducted market research for product development and user acquisition
• Copy-wrote and edited
• Conducted app usability testingACCOMPLISHMENTS:
• Overhauled existing customer support operations to include a more streamlined and integrated tech stack, reduced FT staff requirements, and more effective… Show more

Huntsville, AL

• Identified and resolved issues associated with internal operations and customer experience, including recurring audits of company-wide standard operating procedures
• Advised executive management on tactics to improve internal and customer-facing processes
• Directed software development team on opportunities to improve product offerings based on internal and external stakeholder feedback
• Wrote content for and oversaw production of interactive, video-based training for corporate… Show more
• Wrote content for and oversaw production of interactive, video-based training for corporate and remote employees
• Managed creation, maintenance, and creative direction for technical software documentation and end-user support resources

Huntsville, AL

• Managed curriculum development and implementation for extended learning and SAT and ACT test prep programs
• Provided oversight of extended learning and test prep programs, including quality control and new program implementation
• Collaborated with HR to develop and implement a digital peer evaluation system for corporate employees; developed and facilitated training for this process to entire corporate team
• Reviewed RFPs, wrote and edited responses to RFPs
• Managed special… Show more
• Managed special projects for education departmentACCOMPLISHMENTS:

Huntsville, AL

• Managed educational operations of three tutoring centers in Alabama and Texas
• Managed tutor performance and tutoring caseloads
• Conducted academic advising sessions with students via telepresence
• Wrote individualized learning plans for students based on their unique learning stylesACCOMPLISHMENTS:
• Oversaw company-wide rollout of Edmodo for use by tutors and test prep instructors
• Created subject-area assessments as a metric for pre-hire tutor evaluation

Huntsville, AL

• Managed accounts for regional law firms and municipalities
• Analyzed advertising trends at rival publications
• Maintained regular postings on al.com
• Wrote and edited obituaries and legal ads
• Reviewed daily page proofs
• Served on Sunshine Committee to bolster positive staff morale

Madison, AL

• Taught three sections of pre-AP 7th grade language arts
• Developed an entrance exam for students transferring into pre-AP language arts
• Proctored SAT 10 and ARMT exams
• Supervised students on field trips
• Directed car traffic on campus after school
• Sold tickets at student extracurricular events

Huntsville, AL

• Managed associates, directed sales, and organized scheduling at a seasonal store
• Supervised cashiers during the winter holiday season
• Sold big-ticket items and gadgets in a mall retail environment
• Provided exemplary customer service
• Conducted biannual inventories of store merchandise
• Performed seasonal and other periodic floor set changes

Huntsville, AL

• Tutored university students in academic writing across the disciplines
• Provided proofreading services for L2 students
• Created and facilitated professional development workshops for colleagues
• Organized monthly staff meetings and social events
• Advertised our services to undergraduate composition and teacher preparation courses
• Assisted students with scheduling

Huntsville, AL

• Managed weekend concessions staff
• Conducted weekly inventories of concessions supplies
• Assisted management team with various quality control initiatives
• Maintained a consistently balanced cash drawer
• Processed customer orders with proficiency and efficiency
• Maintained consistent organization and cleanliness of concessions area and kitchen

M.A., English, 3.75 Gpa

Activities and Societies: Alpha Psi Omega, Graduate Student Association, Sigma Tau Delta, UAHuntsville Theatre Department of English.

B.A., English, Secondary Education, 3.761 Gpa

Activities and Societies: Alpha Lambda Delta, Alpha Psi Omega, Kappa Delta Pi, Sigma Tau Delta, UAHuntsville Theatre Summa cum laude.