Nicolaus Keil Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

As a Software Support Administrator 1 I serve as a System Administrator of the Citrix Servers, Desktops, and Apps we provide to the City. I am also on the Software Support Team assigned to the Public Safety department working closely with Police, Fire, 911 Dispatch and the Emergency Operations Center or EOC.My skills as a Senior IT Field Technician providing remote and on-site Hardware, Software, Network and Telcomm Troubleshooting and AD Account Administration for over 12 years is really helpful know what systems employees would like to use in a virtual enviornment using Citrix to work securely, from any device, and from anywhere!My years helping purchasing gave me great experience in working with Vendors and Sales Representatives and taught me how to communicate clearly and maintain good relationships.

Salt Lake City, Utah, United States

As a Network Support Administrator 3 I was considered a Senior IT Field Technician as was tasked with mentoring new Network Support Administrators.I provided higher level on-site Hardware, Software, Network and Telcomm Troubleshooting and AD Account Administration and worked on escalated tickets not resolvable by level 1 or 2 technicians. I had many project and committee oppurtunities to work with other IT Teams.I also served in other roles in parallel such as:Purchasing Agent, providing hardware recommendations based on comparative research to best fit the budget and performance requirements while maintaining relationships with our purchasing vendors.IT Support Forum Manager, importing support document from several resources to document common resolutions to the issues we face at Salt Lake City Corp.IT Helpdesk Support when needed, providing on the phone support using verbal communication and remote tools to provide high level first call fix service.

Salt Lake City, Utah, United States

As a Network Support Administrator 2 I shifted to more on-site Field Support, but still helped cover the Helpdesk phones as needed.I was took on roles of Managing our wireless Aircard and Loaner Laptop pools.I also began managing our IT Support Forum, importing support documents from several resources and documented common resolutions to common and advanced IT issues we found in the Field.

Salt Lake City, Utah, United States

As a Network Support Administrator 1 I continued providing IT Helpdesk Support via the Phone and provided highly level support in troubleshooting Software, Network and Telcomm issues as well as basic Active Directory Account Administration.

Salt Lake City, Utah, United States

As an IT Helpdesk Technician I was providing on the phone support using verbal communication skills and remote tools to provide high level first call fix service.I was chosen to fill the open Network Support Administrator that opened up due to my knowledge, work ethic, and reliability. I even was selected over 2 other contractor in the same role for 2 years!

Greater Salt Lake City Area

Provided Internal IT Support for Microsoft Employees.Duties IncludesBasic LAN ConfigurationsVPN TroubleshootingSmart Card AuthenticationMS Office Product TroubleshootingOperating Systems Troubleshooting.

Sandy, Utah, United States

I provided basic IT consultation and Graphic Web Design independently, but occasionally in partnership with a friend's business, Gotnamed Inc.

Aas

Education record