Nick Wong Email & Phone Number

Brisbane, Qld, Au

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Responsible for technology strategy and enterprise architecture capability, with overall ownership of strategic architecture governance.E2E ownership of the common technology platforms servicing the whole of the Bupa technology group – Digital, Data, Cloud and Integration.Overall owner of delivery practices and performance, defining and governing standards for broad technical delivery capabilities, including integration of modern needs into classic SDLC processes, e.g. DevSecOps approach. Instituted flow-based delivery performance system.Responsible for strategic business growth technology for connected healthcare and integrated propositions.

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

From 2020-2021, in addition to my CTO role, I took on temporary responsibility for the data technology team and platforms pending appointment of a new director. In this role, I oversaw technical delivery of modern Microsoft Azure Synapse cloud data platform strategy, alongside run operations for legacy data warehouses and governance capabilities.

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Responsible for running the enterprise technology delivery practice, covering engineering, test, delivery management, business analysis, software operations and DevOps.Delivery portfolio worth $40m+ in direct project execution and services.Line organisation of 400+ staff including multidisciplinary team of retained, partner and contingent resources.Key achievements – implementation of strategic Microsoft Dynamics CRM capability, digital integration stack, provider management platform, open API products and data & analytics platform transformation program. Instituted global digital centre of excellence for the global Bupa organisation, now covering subsidiaries across four continents.

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Senior leader responsible for digital strategy, planning and delivery capability for the Bupa Australia business. Oversee digital “works” team of 70+ FTE across Melbourne and Sydney. Oversee digital transformation projects for all of Bupa, across product, design, technology and run functions.Key Achievements: Technology transformation of the digital stack to a modern Sitecore and Xamarin based cloud platform, running the fastest growing channels in Bupa for sales and service, with full decommissioning of legacy technology.2018 Amy Awards – Best Digital Team

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Head of technical delivery for digital systems and platforms. Responsible for modernizing and re-building digital capabilities for Bupa Australia, including technical architecture and methods. Built a cross-functional team across Melbourne and Sydney,

London, Gb

Director of the BT Consumer online organisation, including the transactional channels for sales and self-service, affiliate marketing, rich content and editorial, and customer portal.

London, Gb

E2E owner of BT Consumer's Broadband propositions and product.- Launched Home Hub 3, BT's most successful broadband device- Led major investment case successfully to transform investment in network performance- Business lead for broadband usage policies and customer facing positions for regulation (e.g. anti piracy, child safety)

London, Gb

As the commercial owner of Home Broadband P&L and propositions, I manage the proposition roadmap and in-life portfolio for the BT Total Broadband brand.My role covers both immediate term commercials (e.g. pricing, promotions and offers) and strategic pricing plans. This means overall ownership of business cases and delivery to market, working alongside Marketing, Channel and Finance teams.I own development of Consumer commercial opportunities for high speed access and value added services attached to them - e.g. ADSL2+. My key objectives and targets are based on market share growth and financials (revenue, gross margin and ebitda).

London, Gb

In-life business lead for BT Consumer service provisioning operations, reporting to Director of Customer Operations. Directly lead a team of 8 and responsible for core customer experience transformation. Tactical solutions lead for Retail Service Transformation programme for FY08-09. Empowered with an “all-access” authority to drive realisation of benefits across all delivery sub-programmes.Consumer lead on analysis and delivery of Lead-to-Cash service improvement programme for BT Retail consumption of strategic telephony service Wholesale Line Rental (WLR3). Led definition of immediate system change and operational requirements to improve On Time Delivery rate from <60% to >85% within two quarters (FY07-08).Broadband Strategic Transformation – Lead to Cash project lead for BT Consumer in Group-wide programme to improve Broadband customer experience end-to-end. Responsible for programme set-up and delivery of operational targets; reporting directly to Consumer COO.

Dublin 2, Ie

(2005-2006) Lead for integrated global IT strategic financial planning process, Strategy Planning and Architecture for multinational wireless telecoms firm (Vodafone). Delivered a multi-million pound budgeting plan aligning investment cases for major next-generation platforms, working across 10+ operating companies including new market acquisitions (e.g. VF Hungary, Romania, Egypt).(2004-2005) Sabbatical(2004) Lead Business Architect for IP-TV digital media organisation. Led operational process design team for the end-to-end business organisation and operating model, including programme management and governance. (BT Retail)(2000-2004) Led Process Architecture teams on strategic multi-channel business capability design, build and deployment for three major new wave consumer technology propositions launches (Broadband, Wireless and Computing), for the largest telecommunications provider in the UK. (BT Retail)

Designed and planned strategic programmes for non-profit think-tank & social charity, including an all-party parliamentary commission. Presented proposals and negotiated sponsorship arrangements with, including senior MPs/Peers from all parties, senior Civil Servants, and CSR directors of major corporations (Diageo, Centrica, BBC, BT).

Global Business Consortium 2018

Digital Strategy

Corporate Finance

Political Theory

Ba, Ma, English, French, Critical & Cultural Theory