Nick Wood Email & Phone Number

Nottingham, England, Gb

Nottingham

Nottingham, England, United Kingdom

Hinckley, England, United Kingdom

Leicester, England

Chesterfield, Derbyshire

Approached to set up new Outbound Telesales department. Within 6 months set up 3 new successful sales functions. Introduced full a complicit Sales training course for all staff. Micro-management of day-to-day running of the teams, people management, coaching and supporting, as well as big-picture implementation of new services, suppliers and systems. • Reduced inbound lead handling time from 4-5 days to 2 hours• Introduced clear KPI’s to staff and set short, mid and long term targets• Introduced professional sales training, including personality profiling• Introduced Predictive Dialler technologies (PowerContact from ITSonix)• Designed and hold induction courses for new starters• Quality check appointments and review• Sourced data providers for cold-calling sales team• Solely responsible for all recruitment• Introduced advanced training for experienced staff• Dealt with under-performance and disciplinarians• Responsible for lead management within Salesforce.com and in-house systems

Nottingham, United Kingdom

I manage a regional team of B2B outbound telemarketers covering the Cityof London and surrounding areas and occasionally manage the call centreof 80+ agents.My job is to manage a team of 15 (20 max) outbound agents to service aregion of 15 Territory sales managers with 4 quality appointments per dayand sign 300+ accounts per month.• Coach and develop staff• Review and set KPI’s for the team• Meet Regional KPI’s• Design and hold induction courses for new starters• Quality check appointments and review• Analyse diaries for gaps / travel issues• Manage group interviews and recruitment• Conduct performance reviews on a weekly/monthly basis• Deal with disciplinary and under performance• Maintain online diaries and ensure appointments are followed upcorrectly.Successfully achieved over 100% of monthly target for 12 monthsCAREER ACHEIVEMENTS• Completing Worldpay Management course• Winning All-Expenses-Paid trip to New York• Exceeding 150% of regional target• Being promoted within 1 year• Expanding lowest performing team to the highest

Nottingham, United Kingdom

Working with Web developers to create profitable relationshipsDealing on a one-to-one with both clients and third party customers basisover the telephone• Working with large clients national outfits• Managing and organising my own day• Full technical knowledge of merchant acquiring industry.• Heavily target orientated• Targets massively exceeded on a weekly, monthly basis• Pioneered setting up own department.• Ability to deal under pressure in a business-to-business environment

Newark, Nottinghamshire

• Overseeing up to and above 80 customers per day• Dealing on a one-to-one basis over the telephone• Working with large clients, (Network Rail, Royal Mail etc)• Follow up aftercare services and repeat enquiries• Heavily target orientated• Able to work Efficiently under pressure with higher sales targets• Meeting clients face-to-face

New Ollerton, Nottinghamshire

• Overseeing up to and above 100 customers per day• Dealing on a one-to-one basis over the telephone• Exceeding conversion rates of 95%+• Full experience in the Credit Referencing Industry

Icq Diploma Advanced Level, Management And Leadership

6 Module Course, Management Essentials

Btec National Diploma, Graphic Design, Distinction, Distinction, Distinction

Activities and Societies: OCN Photography - (Level 2) OCN Life Drawing - (Level 3) OCN Media - (Level 3) OCN Drawing Development - (Level 2)

Gcse, Various

GCSE Chemistry - (A) Maths - (A) English S&L - (A) Physics - (B) French - (B) Geography - (B) Plus 3 GCSE Grade - (C) Plus 3 GSCE Grade.