• Designs, develops, and implements key internal tools using Go that interact with and enhance production systems serving 6 million customer devices through the use of Kafka, ELK, various databases, AWS, Docker, REST APIs and Jenkins.• Takes leadership role over specialized team of senior engineers and developers during absence of Senior Manager.• Visits select markets in person alongside national product team leaders to help identify and solve systemic issues such as those occurring between CPE and microservices living in AWS.• Works in collaborative/war room environments with teams such as Software Engineering, Systems Integration Testing, internal IaaS providers, Product, and fellow operations teams to design and troubleshoot large scale solutions and problems.• Assumes key roles in triaging, analyzing, and fixing emergent issues for Spectrum Guide with various other teams and organizations.• Troubleshoots countless wide-ranging issues with software and infrastructure elements such as Guide and VOD application stacks, National Microservice flows, QAM in-band and out-of-band communications, Cable Modem Termination Systems, and Channel Lineup Management problems in various market footprints.• Executed MOPs and SOPs for software/firmware deployments to environments containing 700,000 customer and supporting stack devices.

Corona Solutions was founded in 1995 by father-and-son team Dale and Dan Harris after recognizing the need for software applications to assist law enforcement agencies with their staffing, deployment and scheduling programs. Dale has over 20 years of law enforcement experience including crime analysis, staffing, and budget generation.Having first-hand knowledge of the complications and consequences of serving in these areas, he always felt there had to be a better way. A better way to get real time reporting for operations analysis, a better way to match staffing resources to activity levels, and a better way to enhance departmental efficiency so resources could be reallocated to where they are truly needed.• Converted entire virtual infrastructure from CLI based KVM/QEMU hypervisors to oVirt.• Led technical implementation team; responsible for programs that extracted and homogenized data from customer databases before being inserted into Corona databases.• Automated OpenVPN creation and transition processes using Perl for a large spanning virtual network of remote machines behind various municipal firewalls.• Transitioned internal long-running cyrus email spool for all company users to Gmail.• Created and automated Google Cloud Service instances to which processor intensive calculation tasks were offloaded in times of high processor demand from web app activity.• Rebuilt and configured primary and backup linux firewalls and routing tables. Configured virtual IP resource failover to ensure web application high availability in failure event. • Revamped all mission critical production web servers through recreation as virtual oVirt machines made highly available through the use of nginx reverse proxies.• Maintained documentation on all changes made to code and environment in a wiki.

Sole manager of medium scale Windows IT environment consisting of various virtual and physical servers in multiple offices and sites across the U.S. Responsible for all IT Project Management. Reported to and worked closely with company executives for routine and project budgeting and approval.• Oversight of a largely Windows based server and workstation environment spread amongst five major sites across the U.S.• Administered a medium sized VMware environment.• Architected five major physical and virtual network expansions across different sites.• Project Management - three major Active Directory expansions; a major CRM upgrade; a backup solution transition; a colocation effort for all server hardware; three new remote office setups and one main office expansion; and a VMware infrastructure overhaul among others.• Partnered with company executive team to explain and gain approval for IT projects as well as provide updates and statuses on current operations.• Procurement for all field, office, server, and networking equipment and software.• Technical support for up to 100 people who were both local and remote.• Strategic planning of long term technology direction and network design.• Management of Shoretel, Comcast VoiceEdge, and OnSIP phone systems.• Technical interactions with iTron utility metering systems.

Assisted in maintaining customer server and network infrastructure through routine maintenance, technical support, and project work. Responsible for a large portion of phone and on-site technical support. Part of technical project implementation team.• Technical support across many companies in various industries (Auto, Medical, Legal, Educational).• Administration of multiple Active Directory environments.• Partnered with small business owners to explain and plan best-fit solutions for their specific environments.• Planning and troubleshooting of customer networks of various sizes and architectures.• Support for various software platforms from Dealership Management to Health Records Systems• Planning, deployment, and management of multiple VMware environments.• Administration of Windows Server 2000-2012.• Small and large scale Information Systems project implementation including cable redressing, workstation deployments, network expansions, large scale systems software upgrades, and physical workstation deployments.

Worked in a fast-paced outdoor environment completing grueling construction projects on a pipeline crew • General construction labor • Construction of production water and natural gas pipelines• On-site crew lead• Some Heavy Equipment operation

• Refurbished Mac and PC laptops and desktops• Forklift operator • Managed Dock Shipping and Receiving operations