An administrator/owner for the intranet platform as a whole.• Act as a point person/SME for all things Digital Workplace• Train and coach content creators and site administrators• Consult with key business partners regarding site structure, design, and function • Lead design and build of sites • Make suggestions on design and navigation improvements • Test and implement new designs & technologies • Provide on-going support and consultation to business units and IT partners • Monitor metrics and provide reporting via Igloo's reporting team• Manage user issue tickets in ServiceNow

• Create and manage content for social media pages.

• Create and manage content for social media pages.

TECDP — Lead Analyst | Rotation IITECDP Rotation II: Iris Content Team· Maintains the visual design, site navigation and site contents within Iris· Engages and trains users to use the platform· Conduct meetings with clientele to gather requirements regarding site structure, design, and function· Provide on-going support and consultation to clientele· Monitors site analytics and report on performance indicators· Upload and/or pull requested PowerBI metrics or space memberships· Assist customers in finding solutions to multiple application offered by the company· Manage user issue tickets in ServiceNow

TECDP — Senior Analyst | Rotation I· Maintains the visual design, site navigation and site contents within Iris· Engages and trains users to use the platform· Conduct meetings with clientele to gather requirements regarding site structure, design, and function· Provide on-going support and consultation to clientele

• Assist customers with special requests, ensure that the customers’ needs are met.• Handle telephone orders and deliveries within the hospital. • Open and close the shop in the absence of Director of Retail. • Restock daily, rotate and mark merchandise.• Maintain cleanliness of the shop.• Create flyers for monthly vendor events and gift shop events.

• A trusted advisor to the CBX leadership team as well as providing direct support to the SLT.• Responsible for executing CBX-wide, cross-functional operational and project initiatives.• Responsible for the development and execution of the overall communication strategy for the organization.• Help design, curate and manage content by working with CBX leadership.

• Quality Billing Team• Open Payables (OP) Pilot Project: contact third-Party haulers to retrieve invoices or information about services.• Support billers with any billing issues.

• Manage and organize development database. • Create documents for first annual board of directors notebook. • Chaperoned for Washington D.C. trip with eighth-grade scholars.• Cultivate, sustain communication with scholar parents and supporting organizations.• Inventory of supplies for events.

• Assist customers with special requests, ensure that the customers’ needs are met.• Handle telephone orders and deliveries within the hospital. • Open and close the shop in the absence of Director of Retail. • Restock daily, rotate and mark merchandise.• Maintain cleanliness of the shop.• Create flyers for monthly vendor events and gift shop events.

Contracted By Kelly Services• Worked with project management on the Rapid Performance Metrics (RPM) project.• Innovated new planning strategies for RPM in Rally, (A software/service to drive business agility).• Help members of RPM, understand the new planning process in Rally. • Completed a capstone project: Competitive analysis between Travelers Companies v. USAA Auto. • Completed a capstone project: Improving Personal Insurance IT’s Financials data.

• Assisted and educated customers about products.• Stock and priced merchandise.• Performed housekeeping duties.• Open and closed store.• Inventory of products.

• Created reports for an underwriting system.• Inserted highly important documents into a database.• Posted documents to offices throughout the United States.

• Created spreadsheets for monthly reports.• Posted documents to offices throughout the United States.• Conversed with various project managers to understand the different insurance policies.

Contracted by ANT Business Concepts• Created and altered accounts for persons who had outstanding tickets.