Nicky Cleugh Email and Phone Number
Employed currently as a Project Manager within the financial services sector, working for a BP outsourcer Diligenta.Key deliverables business transformation for client operations.Undertake variety of both small change and project activity, for stakeholders and regulatory change.Employed with Diligenta for 25 years, originally TUPED from Royal & SunAlliance.Commenced my employment as a call handler and progressed naturally to the roles of quality auditor, trainer and coaching, within the business contact centre environment. Progressed to line manager and journey leader for digital optimisation and transformation where my passion for business analytics developed.
Diligenta - A Subsidiary Of Tata Consultancy Services
View- Website:
- diligenta.co.uk
- Employees:
- 1404
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Project ManagerDiligenta - A Subsidiary Of Tata Consultancy Services May 2024 - PresentLiverpool, England, United Kingdom
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Business AnalystDiligenta - A Subsidiary Of Tata Consultancy Services Feb 2022 - May 2024Liverpool, England, United KingdomQuality focused, adaptive & versatile business analyst working within a project change team in the business provider outsourcing industry, specialising in financial services and operational transformation for digital and system platforming. Interface confidently and effectively with clients and other stakeholders. Work effectively both on an independant and collaborative basis to yield deliverables within defined timescales. Utilise Waterfall and PRINCE methodologies & have awareness of Agile.
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Customer Experience Centre - Team ManagerDiligenta - A Subsidiary Of Tata Consultancy Services Jul 2011 - Feb 2022Diverse multifunctional Team manager, providing leadership & oversight to a large contact centre team, providing customer experience deliverables in financial products & services. Role aligned with HR practice, process and principles. Performance Management, quality deliverables.Execution of formal proceedings and probationary oversight.
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Customer Care TechnicianDiligenta - A Subsidiary Of Tata Consultancy Services Sep 2008 - Jul 2011Liverpool, England, United KingdomInbound & outbound calls to existing customer channels to provide support in retirement planning and other financial products and/or service needs
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Call Handler, Quality Auditor & Learning And Development TrainerDiligenta - A Subsidiary Of Tata Consultancy Services Aug 1998 - Sep 2008Initially started role as inbound call handler, new business queries on LIfe & Pensions. Upon closure to new business (formerly Royal & SunAliance), moved to existing business contact centre. During my time on the contact centre I progressed into the role of quality auditor, assessing calls for quality, training, compliance and licencing purposes. This role evolved to include all training and coaching for existing and new staff members
Nicky Cleugh Education Details
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London Chamber Of Commerce & IndustryPass -
Liverpool Community College - Bankfield CentrePass
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St. Hilda'S Church Of England High SchoolC Or Above
Frequently Asked Questions about Nicky Cleugh
What company does Nicky Cleugh work for?
Nicky Cleugh works for Diligenta - A Subsidiary Of Tata Consultancy Services
What is Nicky Cleugh's role at the current company?
Nicky Cleugh's current role is Project Manager at Diligenta - a subsidiary of Tata Consultancy Services.
What schools did Nicky Cleugh attend?
Nicky Cleugh attended Chartered Insurance Institute, Chartered Insurance Institute, London Chamber Of Commerce & Industry, Liverpool Community College - Bankfield Centre, St. Hilda's Church Of England High School.
Who are Nicky Cleugh's colleagues?
Nicky Cleugh's colleagues are Jenny Mullan, Andy Rose, Dee Pike Cert Cii, Adam Gore, Steve Lewis, Stephanie Mckeown, Ebunoluwa Bogunjoko.
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